I apoligize for any confusion in this matterWe contracted the customer in the vehicle after an apporval for the loan was recieved from the lending institution from information that was given to us by the customerWe had all the legal paperwork signed as stated by the State including an error and ommsion/compliance agreementThe lending institution was unable to verify the information provided by the customer and unfortunatley declined to fund the contractWe attempted to make every effort with institution to get them to accept the deal as this is an obvious advantage for us in selling the automobileAfter exhausting our options we had to contact the customer to have the vehicle returnedI was unaware that my employees had acted inapporpriatley in attempting to get the vehicle returned but I am aware that it did take more than a few attempts to get the vehicle backNo one was paid on this car deal as it was never a sold vehicle unfortunatleyI will speak with my employees and make a note in their personel file on how better to handle this situation if we run into this situation againI would be more than happy to speak to MsSanders if there is any quetions I can answer herI have spoken to MrSanders as he requested their down payment back and I made sure we got this for them as soon as I was askedI hope this clears up any questionsUnfortunatley this was not our decsion, it was a decsion made by the lending institution to fund the customers contract from information given to us by the customeragain if there is any questions I can answer for [redacted] , please don't hesitate to have her call me thank you eric [redacted]
I apoligize for any confusion in this matterWe contracted the customer in the vehicle after an apporval for the loan was recieved from the lending institution from information that was given to us by the customerWe had all the legal paperwork signed as stated by the State including an error and ommsion/compliance agreementThe lending institution was unable to verify the information provided by the customer and unfortunatley declined to fund the contractWe attempted to make every effort with institution to get them to accept the deal as this is an obvious advantage for us in selling the automobileAfter exhausting our options we had to contact the customer to have the vehicle returnedI was unaware that my employees had acted inapporpriatley in attempting to get the vehicle returned but I am aware that it did take more than a few attempts to get the vehicle backNo one was paid on this car deal as it was never a sold vehicle unfortunatleyI will speak with my employees and make a note in their personel file on how better to handle this situation if we run into this situation againI would be more than happy to speak to MsSanders if there is any quetions I can answer herI have spoken to MrSanders as he requested their down payment back and I made sure we got this for them as soon as I was askedI hope this clears up any questionsUnfortunatley this was not our decsion, it was a decsion made by the lending institution to fund the customers contract from information given to us by the customeragain if there is any questions I can answer for [redacted] , please don't hesitate to have her call me thank you eric [redacted]