Sun-Times Media

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Scott I [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Michael [redacted]

CST does not have control over the carrier it is our contractor who will have to make the changeI can forward this information over to distribution andthey can let the carrier know that there is a complaint about his delivery and probably give him a warning

I will mail out a 11/17/newspaper today, even though we have credited the customer's accountThe customer service agent the customer spoke to is another country and does not have access to the newspaperI don't believe she paid $for the paper as in the Chicago area the paper is $I noted her account so all she has to tell the agent to send a message to the main office and we will take care of it

I have contacted the distribution center on the customer's complaint and have requested a paper be delivered every day going forwardI will give the customer a courtesy call to make sure he is getting a paperI will also make sure he gets credit for all the missed papers and give him a week good will credit for the inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***

I would like to work directly with Mr. [redacted] to resolve the delivery concerns, as I am unable to locate the subscription account in our system. Mr [redacted] is welcome to call me directly at [redacted] Director - Audience Development

Initial Business Response /* (1000, 5, 2015/05/29) */
This concern has been escalated to the Sun-Times' delivery contractor's management for immediate resolution
Sun-Times has extended the subscription by weeks as a form of apology for the poor service
The subscriber is welcome to contact me
directly if issues are not resolved*** *** Director of Audience Development/Customer CareThanks!
Initial Consumer Rebuttal /* (3000, 7, 2015/05/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Just out of curiosity, is this two additional weeks added onto my already existing subscription period IN ADDITION TO all the days that have already had to be "credited" to my account? Can The Sun-Times provide me with the new date that they have my subscription extended to, so that I can compare it to my billing statement? If it indeed shows that they have accounted for all my "credited" days for missed/damaged papers, plus this two weeks, then I will know it's not just another generic "sweep it under the rug" reply and accept their response
Final Business Response /* (4000, 9, 2015/06/09) */
Our records indicate you have reported missing or wet papers since your last payment
You were originally credited for of those indicating of the papers was eventually delivered or replaced
I have now credited you for more papers under the assumption that none of the replacement papers arrived
That results in credit for every missed/wet paper reported since your last paymentAn additional weeks extension had been added to your account, resulting in an expiration date of 9/10/
Final Consumer Response /* (2000, 11, 2015/06/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied with the promise of extended credits as compensation for all of the papers I was unable to enjoy either due to never having received them or their being damagedHopefully, The Sun-Times will follow thru with this extension and, more importantly, the delivery issues I have been experiencing will no longer occurThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Michelle ***

Customer is not being charged for the paper he made a payment on 8/30/that would have expired on 3/24/but because he has put in so many holds on his paper the expiration is extendedI show his subscription will not expire until 6/14/I believe he spoke to some one in our customer service
but if he wants a resolution to his account he needs to contact the main office and that number is 312-321-

This refund was processed on 1/4/and it should be back on his credit cardCustomer needs to check with his credit card companyI can provide him with a refund receipt

I have reviewed the customer's account and found that he was given an week credit for missed papers and also as of 11/27/there have been no more complaints on this accountI am assuming the customer is getting his paperI will give the customer a courtesy call to see if the delivery service
has improved

I have reviewed the account and have waived the past due balance of $

I sent the escalation immediately and was informed by the distribution team that this would be taken care ofI am so sorry customer was not contacted but I will personally contact the customer on Monday (2/29/16) to assure that we are doing all that we can to correct this problem

Complaint:
I am rejecting this response because:
Sincerely,
Pat *** I've heard this twice alreadyI want to see the credit receipt

I have researched the customer's account and have pulled the recordings on this account and have restarted the customer's account on the rate that was offered it takes hours to generate a billThe account was adjusted to the rate offered back October 2016, so the customer was never overcharged
It was an error on our customer service team that never requested a bill on the offered rate, for that I apologizeCustomer will start receiving the paper on 3/29/at the promised rate

I have researched the customer's account and found that he has only has 1 complaint on his account the last complaint was in 2014. If the customer has been having other issues and complaints he has not been calling in to let us know about it. He has gotten credit for the missed paper on 4/7/16. I...

feel that we do not owe him any credits based on the complaints on his account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Michael [redacted]

A paper was mailed out on 11/9/16.

I have escalated this problem to the distribution center and have let them know about the customer's issues. I will follow up with a phone call to make sure customer gets her Sunday paper going forward.