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Reviews Sun Transmission

Sun Transmission Reviews (13)

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

To those at Sun that believe they completely satisfied my full wishes, were wrong, as I was told I can pick up my vehicle, and it had to be towed. I will provide the receipt to prove the Battery was new, they left my systems on. They have not addressed any of the real problems they left ME with. I spent good money on their services. Those ASE certified employees could not complete a simple task, like keep the battery off, improperly leaving my ignition system on and so on. I am not concerned about any health issues and was told I can get my vehicle from their shop. I was not asked to wait any time for the ONLY employee who could work on my car. I choose to not leave my car there again. I will next prove they did not install the shift kit as payed for and as is on my bill. I am not done with this issue. This will cost me to prove, but I am prepared to seek a resolve that works for both parties. Atleast now, I can pursue the last plan I have, to be driving the car again. I would not have purchased the 30 permit if I was told by [redacted], it will be September for him to heal or get well, or whatever!  I was told 3 weeks by [redacted]. I thought they were professional and knew what they were doing. I was never called to tell me they were off schedule or going over their job bid. I await a response. 

Regards,

In response to the complaint filedagainst us by a Ms [redacted], we have never had any dealings withMs [redacted], though we did have a Discovery brought into the shop by [redacted] of the same address.Mr [redacted] contacted us to have a newTransfer case (AWD Unit) installed in “his” Discovery aftersomeone...

drove the vehicle to the point that the drive shaft was inmultiple pieces and transfer case locked up. The owner of SunTransmission ([redacted]) personally went to tow the vehicle in tothe shop after Mr [redacted] had been given a quote for the Transfer caseto be installed (around $1000) before the drive shaft cost was known,and was informed by [redacted] (the Manager of Sun Transmission) that thedrive shaft had already been removed by the customer. (No mention ofthe drive shaft being broke was mentioned prior to [redacted] leaving thecustomer's home with the vehicle). When [redacted] hooked up the truck,the customer had informed [redacted] that the transfer case was locked up. At no time did the customer mention that they wish to have usinspect the transmission for possible issues related to the damagethat may have occurred when the transfer case locked up and the driveshaft broke. In fact when [redacted] arrived at the customer's home, thebattery on the Discovery was dead and he couldn't even put it inneutral to move it from the residence, and a screw driver had to beused in place of a key. The price that Mr [redacted] was quoted(there about $1400) has nothing to do with the transmission housingbeing cracked. This amount of money covered the cost of transfercase, labor to install the transfer case, tax and drive shaft (withus actually not charging for appropriate amount of fluid for thetransfer case nor the tow from from the customer's home to SunTransmission and due to the fact that the transfer case would benon-returnable, we did advise the customer we would need a deposit,which he brought in $500 cash. Mr [redacted] had informed [redacted] that hewas under a budget and as such, [redacted] would have to resort to findinga used unit in good shape rather than rebuilding his unit in ourshop, or finding a rebuilt unit.Until we put the Discovery up on therack to install the transfer case and drive shaft, we had no way ofknowing that the transmission had been cracked due to the customercontinuting to drive the Discovery when it was broke. As thecustomer was the one to remove the drive shaft and not SunTransmission, any damage to the case should have been seen by thecustomer. It was only due to our Tech cleaning the rear half of thetransmission so that there would be a good clean seal when thereplacement transfer case was installed, that our tech was even ableto see that the transmission case was cracked. Upon finding thisproblem, he immediately reported to [redacted] with his findings and thecustomer was promptly called, not only to inform them of the problem,but to request permission to proceed with pulling the transmission tohave it further inspected and if all was well other than the case,sending the case off to be machined and welded. Sun Transmission always has the bestinterest of the customer in mind. We go above and beyond to makesure that work performed in our shop is not only work we are proudof, but that we keep our pricing as affordable as possible for thecustomer while still making a profit to run our shop and cover ourexpenses. T-case - $600Labor - $400Tax - $78.98Drive Line - $375Full Synthetic 75/90 Gear Oil - $30.00 (no charge)Tow from Customer's home - $50 (no charge)Grand Total $1458.98

Mr [redacted] is correct, he was quoted an estimate to have his transmission removed and rebuilt for his stock Camaro and this was only an estimate due to the fact that as the teardown progresses many times we find additional things that need to be addressed and add to the cost of the unit being rebuilt or changes made by the customer. This Camaro needs a lot of love as one can see from the notes on the sheet we fill out when a vehicle arrives into our shop, it is a work in progress needing body, paint, engine (and transmission) work. Most every vehicle that comes into our shop is running and mechanically sound to the point it is safe to drive. It is not our job as a transmission shop to go over every inch of wiring to determine what is not up to par or examine that every wire is properly insulated, and in fact, one of our Mechanics pointed out to Mr [redacted] that his starter button was hanging loose, which he was aware of as he was working on building the car. It is also not standard in the industry to notate every inch of the car for missing items such as a speaker grill in the door of a vehicle and while we do mark as many things as possible regarding the vehicle (in this case scratches throughout, massive dings, cracked glass, no grill, bad paint, rust and dents along with a battery that was dead at check out). In the 34 years of building transmissions for customers from the average car owner needing reliable transportation to the upscale owner who brings us a $150,000 Barrett-Jackson quality show car, we have never had a reason to remove a hood and never have removed any hoods to access dipsticks, filler tubes, etc., and all transmissions are removed and installed from under the vehicle.

Due to the transmission used and the fact that it is not a stock transmission found in a 6 cyl Camaro, time is needed to work with custom builds (parts for older vehicles can be hard to obtain due to their age). His car arrived on July 9th (it was picked up on the 8th of August). When [redacted] came to pick up his car, he was told that we believed there to be water in his oil (which is not a good sign) and due to this issue, along with the fact that the car did not have current registration and plate, he would need to bring the Camaro back when these issues were corrected so we could take the car on a full road test to ensure the transmission was working properly as it is illegal to drive with out the registration and plate and most certainly did not want to risk further damage to the engine when the transmission could be adjusted and finished oncethis problem was corrected.

[redacted] did request a shift kit, and after discussing the options with him, we advised that we would use a Transgo shift kit as we did not use B&M Shift kits, which he approved. In regards to having a soft shift, due to the way a shift kit is modified, (holes drilled, etc), you can not step backwards if it is too hard for a customer's preference. This is the reason we ask that customers drive their cars and bring them back to us so we can adjust the shift to a more firm shift if it is too soft.  This is something that Mr [redacted] has not done. [redacted] has also incorrectly stated that we closed up at 6:00 PM. Him and his wife picked up the Camaro on the 8th of August and paid for it at 16:56 hours (4:56). We close at 5:30, so if during this half hour there was a problem with the car, he could have called or returned to the shop so we could check the vehicle to see where the problem was and what could be done to correct it before closing time, or if it needed to stay due to some unforseen circumstances that arise from time to time. [redacted] did request a solid transmission mount (or more commonly known as a polyurethane mount) over a rubber mount and as such an Energy Suspension mount (and noted on the invoice as a polyurethane mount under the parts list) was ordered for his Camaro. Throttle linkage (that controls the fuel to the engine) is not something that we, as a transmission shop, adjust as this is in relation to the engine and as such would be adjusted by the customer's mechanic. Unfortunately, as was explained to Mr [redacted], the lower 1st gear he was requesting was not possible in this transmission.

We must physically move vehicles every day, on to a work rack, off again, test drives, etc.  We arranged for his camaro to be towed over to our shop (at our expense) and upon finishing the paper work, the car needed a jump because battery was dead. After charging the battery the engine would not stay running and kept shutting off. I explained this problem to [redacted] and his response was not to worry about it, the carburator needed adjustment and he would take care of it. Our employees specifically remove all stereo face plates and put them in either the glove box, or console and they stay this way until the vehicle is picked up by the owner. We do not drive cars with the stereo on as it can prevent us from hearing any possible noises coming from the transmission. 

In regards to the claims that we were keeping his Camaro or purchasing it, while the car is obviously very special to [redacted], we not only had no one approach us asking if it was for sale, nor do we have any desire to own it or even attempt to sell it. It is obvious by the lack of true complaint and willingness to resolve this issue by allowing us to finish adjusting his transmission (which we are still more than glad to do and expect to do as it is part of our rebuild and services).  [redacted] has not returned one phone call in regards to this matter, nor has he come by the shop to discuss this as adults. Again, we are willing to adjust the firmness of the shifts and work with making the transmission work with his set up (other things such as engine work, axle gears and tires can also affect the way a transmission shifts), all we ask is that he be reasonable about the complaint. We stand behind our work, which is why we not only offer a standard 2 year/24,000 mile warranty, but have been in business for over 34 years in the same location.

In regards to the complaint submitted by Ms [redacted], I have included photos of the truck as well showing that there has been fluid not only leaking under the truck (motor oil, etc) but also the front of the truck where the bumper would attach. I point this out as we have quite...

a bit of difference in the appearance of the vehicle from the 1st time until this time, which one would suspect that the vehicle was in an accident of some type though unable to confirm. At no time did the customer purchase a “new” transmission. The manual transmission in her Chevrolet Truck was rebuilt.This vehicle has has 18,403 miles put on it between it being rebuilt and when it came in. During this time frame, the vehicle was never brought back to us for any maintenance. We suggest to ALL customers that they return to us once a year or every 15-20,000 miles to have their transmission serviced. Even if it does not have a full service done on the vehicle, it allows us to inspect the transmission for any possible problems that may arise. This truck was inspected on 4/14 and found to have very little oil (in talking to the tech that pulled the drain plug to check the oil, he found less than approximately 1 quart of oil came out of the vehicle). Which after taking photos this AM to turn in with our response to this complaint, the transmission never leaked itself. The fluid loss was due to the drive shaft yolk seal failing. Something unrelated to the full rebuild on this truck. We did not moved forward with any internal inspection to determine if any bearings or gears were damaged due to the fluid loss, as Ms [redacted] was called on 4/15 to give her the information on the low oil and that this was failure to maintain the transmission, however her voice mail box was full... this was at 10:11 AM on the 15th). Mr [redacted] came by to see the status of the vehicle on Friday the 17th in the afternoon and at this time [redacted] informed him of our findings. Mr [redacted] called Ms [redacted] to relay the message to her. She demanded Mr [redacted] take the key with him and leave, to which our Manager ([redacted]) told Mr [redacted] that he was welcome to take the key only if he was removing the truck from our shop.We strive to make our customers happy. We have even go so far as to extend coverage beyond the 2 yr/24,000 mile (which our standard coverage for a manual transmission is only 1 year or 12,000 miles but due to the customer being a [redacted] member, was given an additional year or 12,000 miles PLUS a $94.39 discount). However when a transmission fails due to proper maintenance and inspection, it is in no way our responsibility to warranty out a transmission that has failed.Ms [redacted] had [redacted] remove her vehicle from Sun Transmission today (4/20/15) at approximately 1:15 in the afternoon.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.My purchase with Sun Transmission is within the warranty period of the two years and the 24,000 miles. Jerry refused to fix my vehicle so I had it removed and sent to another shop. The owner of that shop along with another certified transmission shop have evaluated the transmission and both state there was not enough gear oil put in the transmission at the time of install and there is no leaks to the unit itself. The pictures Sun transmission provided are that of leaking engine oil and the wreck to the truck was at low speed again both mechanic shop state a low speed crash will not and could not cause a leak to the transmission gear shaft.

Regards,

Dear Mr. [redacted],

I have been very sick and in the hospital. I am very sorry to hear about the problems you are having with your vehicle. How can you correct a problem if you are not told about it or not given the chance to fix the problem. Our customers are very important to us and so...

are their vehicles. The tech tried starting the vehicle but engine kept shutting off and would not stay running. Vehicle was unable to be driven. I called to explain your vehicle would not stay running and kept shutting off. Mr. [redacted] explained to me it was just a carburetor adjustment and you would take care of this problem. If custom vehicles like yours are not running correctly or are having engine problems. We do not drive them not only to protect the customers engine but also to protect the safety of our employees. After the vehicle was done. We explained to you when the vehicle is running correctly and can be driven safely to bring it back. We needed to do all final adjustments. Which we could not do because vehicle was not running correctly. If these adjustments are not done the transmission will not shift or operate correctly and will cause damage to the internal components of the transmission. I have tried several times to contact you but have not heard from you. This was very upsetting to me because I take great pride in work we do and make it my mission to do a 150 percent for all our customers. I will personally go over all the issues with you to get them resolved.

Review: We took our [redacted] discovery 2 to this place to get a new transfer case put in. We spoke to [redacted] and told him the drive shaft broke when the rover stopped working. We told him to check the transmission before he did any work on the vehicle to make sure it wasn't broken because we didn't want to fix it if something was wrong with the transmission. We also told him our budget for the work. He said they checked it and everything was ok so we told him to proceed to put in the transfer case. They told us we would need to rebuild the driveshaft since it broke. We left 500 down and was quoted1400 for the job. A few days later they said they noticed a crack on the transfmission. I have a vehicle I can't drive now because I don't have the money to fix this problem. If they had noticed the first day we wouldn't have done any work to it. They refuse to fix it unless we pay for it.Desired Settlement: I want to get my vehicle and I don't want to pay for the work they shouldn't have done to it since they didn't notice this before they started working on it. We said if something is wrong with the transmission we don't want to proceed. They proceeded with the transfer case repair after they assured us the transmission was fine. I shouldn't have to spend 1400 for the repair and still have a vehicle I can't drive because they didn't tell us the truth about the crack in the transmission.

Business

Response:

In response to the complaint filedagainst us by a Ms [redacted], we have never had any dealings withMs [redacted], though we did have a Discovery brought into the shop by [redacted] of the same address.Mr [redacted] contacted us to have a newTransfer case (AWD Unit) installed in “his” Discovery aftersomeone drove the vehicle to the point that the drive shaft was inmultiple pieces and transfer case locked up. The owner of SunTransmission ([redacted]) personally went to tow the vehicle in tothe shop after Mr [redacted] had been given a quote for the Transfer caseto be installed (around $1000) before the drive shaft cost was known,and was informed by [redacted] (the Manager of Sun Transmission) that thedrive shaft had already been removed by the customer. (No mention ofthe drive shaft being broke was mentioned prior to [redacted] leaving thecustomer's home with the vehicle). When [redacted] hooked up the truck,the customer had informed [redacted] that the transfer case was locked up. At no time did the customer mention that they wish to have usinspect the transmission for possible issues related to the damagethat may have occurred when the transfer case locked up and the driveshaft broke. In fact when [redacted] arrived at the customer's home, thebattery on the Discovery was dead and he couldn't even put it inneutral to move it from the residence, and a screw driver had to beused in place of a key. The price that Mr [redacted] was quoted(there about $1400) has nothing to do with the transmission housingbeing cracked. This amount of money covered the cost of transfercase, labor to install the transfer case, tax and drive shaft (withus actually not charging for appropriate amount of fluid for thetransfer case nor the tow from from the customer's home to SunTransmission and due to the fact that the transfer case would benon-returnable, we did advise the customer we would need a deposit,which he brought in $500 cash. Mr [redacted] had informed [redacted] that hewas under a budget and as such, [redacted] would have to resort to findinga used unit in good shape rather than rebuilding his unit in ourshop, or finding a rebuilt unit.Until we put the Discovery up on therack to install the transfer case and drive shaft, we had no way ofknowing that the transmission had been cracked due to the customercontinuting to drive the Discovery when it was broke. As thecustomer was the one to remove the drive shaft and not SunTransmission, any damage to the case should have been seen by thecustomer. It was only due to our Tech cleaning the rear half of thetransmission so that there would be a good clean seal when thereplacement transfer case was installed, that our tech was even ableto see that the transmission case was cracked. Upon finding thisproblem, he immediately reported to [redacted] with his findings and thecustomer was promptly called, not only to inform them of the problem,but to request permission to proceed with pulling the transmission tohave it further inspected and if all was well other than the case,sending the case off to be machined and welded. Sun Transmission always has the bestinterest of the customer in mind. We go above and beyond to makesure that work performed in our shop is not only work we are proudof, but that we keep our pricing as affordable as possible for thecustomer while still making a profit to run our shop and cover ourexpenses. T-case - $600Labor - $400Tax - $78.98Drive Line - $375Full Synthetic 75/90 Gear Oil - $30.00 (no charge)Tow from Customer's home - $50 (no charge)Grand Total $1458.98

Called this company regarding our F250 tranny issues. First of all, they are extremely helpful and friendly over the phone. Scheduled an appt for a FREE diagnostic and they found the issue almost immediately. They went above and beyond with our truck even tightening up our steering column. My husband and I were VERY satisfied. We went in thinking we were going to have to replace the transmission and left with our truck fixed for a very reasonable price. They were honest, upfront, helpful and super friendly. Would highly recommend this company.

Review: On 8/19/2014 I purchased a new transmission at a total cost of $2543.56 the service came with a warranty of 24 months or 24,000 miles whichever is first. Within this warranty period of 03/30/2015. While driving on the freeway the transmission locked up and has since been unable to drive. The truck was towed back to Suns Transmission in Peoria Arizona on 04/01/2015 via [redacted]. Suns Transmission inspected my vehicle on 04/14/2015 and states the transmission has little to no oil. Per [redacted] I ran the truck low and he will not cover the damage. Per two other transmission mechanic shops it is impossible to run a new transmission low on gear oil. A new transmission does not leak and there has been no signs of any leaks in my driveway. The company and its owner are failing to meet their warranty agreement and sold me a bad product and or bad service. Per my receipt on 08/19/2014 I paid for Transmission Mount $130.00, Complete Bearing Kit with Seals and Gaskets $813.90, Transmission Assembly - Remove and Install and Overhaul - C1500, V6, 5spd $1475.24, and a Rear main Seal $145.00. $5.00 for hazards and $68.81 in TaxesDesired Settlement: That my total amount paid be refunded in the amount of $2543.56 as the promised service and product were not provided

Business

Response:

In regards to the complaint submitted by Ms [redacted], I have included photos of the truck as well showing that there has been fluid not only leaking under the truck (motor oil, etc) but also the front of the truck where the bumper would attach. I point this out as we have quite a bit of difference in the appearance of the vehicle from the 1st time until this time, which one would suspect that the vehicle was in an accident of some type though unable to confirm. At no time did the customer purchase a “new” transmission. The manual transmission in her Chevrolet Truck was rebuilt.This vehicle has has 18,403 miles put on it between it being rebuilt and when it came in. During this time frame, the vehicle was never brought back to us for any maintenance. We suggest to ALL customers that they return to us once a year or every 15-20,000 miles to have their transmission serviced. Even if it does not have a full service done on the vehicle, it allows us to inspect the transmission for any possible problems that may arise. This truck was inspected on 4/14 and found to have very little oil (in talking to the tech that pulled the drain plug to check the oil, he found less than approximately 1 quart of oil came out of the vehicle). Which after taking photos this AM to turn in with our response to this complaint, the transmission never leaked itself. The fluid loss was due to the drive shaft yolk seal failing. Something unrelated to the full rebuild on this truck. We did not moved forward with any internal inspection to determine if any bearings or gears were damaged due to the fluid loss, as Ms [redacted] was called on 4/15 to give her the information on the low oil and that this was failure to maintain the transmission, however her voice mail box was full... this was at 10:11 AM on the 15th). Mr [redacted] came by to see the status of the vehicle on Friday the 17th in the afternoon and at this time [redacted] informed him of our findings. Mr [redacted] called Ms [redacted] to relay the message to her. She demanded Mr [redacted] take the key with him and leave, to which our Manager ([redacted]) told Mr [redacted] that he was welcome to take the key only if he was removing the truck from our shop.We strive to make our customers happy. We have even go so far as to extend coverage beyond the 2 yr/24,000 mile (which our standard coverage for a manual transmission is only 1 year or 12,000 miles but due to the customer being a [redacted] member, was given an additional year or 12,000 miles PLUS a $94.39 discount). However when a transmission fails due to proper maintenance and inspection, it is in no way our responsibility to warranty out a transmission that has failed.Ms [redacted] had [redacted] remove her vehicle from Sun Transmission today (4/20/15) at approximately 1:15 in the afternoon.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

My purchase with Sun Transmission is within the warranty period of the two years and the 24,000 miles. Jerry refused to fix my vehicle so I had it removed and sent to another shop. The owner of that shop along with another certified transmission shop have evaluated the transmission and both state there was not enough gear oil put in the transmission at the time of install and there is no leaks to the unit itself. The pictures Sun transmission provided are that of leaking engine oil and the wreck to the truck was at low speed again both mechanic shop state a low speed crash will not and could not cause a leak to the transmission gear shaft.

Regards,

Only place I will ever go again I have a transmission shop for life close to my house great people and they worked with me to get me back on the road and trails I will bring my other rigs and vehicles here even if I move to the east side I will and have recommended to friends family and co-workers

Review: I had been quoted $1200.00/ $1400.00 by SUN Transmission to remove and rebuild my 200-4R special system on my classic 1969 CAMARO. When in their protection my cars brand new battery was ran down and needed repeat jump starts along with the rubber carb. cap was removed, the car was missing a door speaker grille from a JBL. They unwrapped my starter button control switch, left the wires exposed and caused a short, which blew a 30 amp fuse. Why? Why would they remove my hood and put it back different from how they found it? Did they not mark it with chalk to put it back correctly? It was aligned personally by my mechanic friend [redacted], and it was glorious! The hood opened easily and had a great gap ALL the way around. I know because we had just put the hood back after changing the bad drivers side fender. They had my vehicle for 5 weeks and when called to pick it up, the battery was dead, again! I needed jump starts after paying $1500.00/ to get my car released from their clutches, they left after closing up at 6:00 pm, drove away and I called for a tow from my friend [redacted], which is where I brought my car for inspection and tuning. We were able to adjust the throttle linkage enough to test drive the car, but after driving it , it had a weak shift, not a B+M Shift kit installed shift! It had a soft, incorrect shift for what I paid for. They did not stick to the contract of upgrading my transmission, nor did they care for my cars needs. I had wanted the solid mount for the tail shaft and a lower first gear. Did they do this? Why not? How do I prove it but to have their work examined. They on the occasion where they needed to see my car run, had left my door open and ignition key/switch on, static on the radio through the speakers and power running directly to my SUPER COIL , for no reason, for how long? On the day I was told to pick up the car the two tires were low, battery dead and visited bringing gifts(sodas for their crew) the CAMARO was left this way! It deserved better treatment. The day prior to me picking up my car, the front office called me and reported water in my oil? I was really surprised because I had ran it recently for their shop. Did they change my oil, but not the filter, and not tell me nor charge me on my bill? Why? I have receipts for my newly purchased battery, special oils and I intend to have my car AVENGED! There was even hearsay about the shop keeping my vehicle, or "purchasing it" ALL while I am waiting to pay and drive my car, again. Needless to say I will do my best to show their true colors, and research more about this from Motor Vehicles of Arizona. They should not have tried to keep it unless I could not pay and ONLY THEN! It is my first car and they knew how much it meant to me...I need this to send people the other way from SUN! You WILL be burned!Desired Settlement: I need to have a REAL PROFESSIONAL look at my car and go over what should have been done and if what I had asked/paid for was done completely. I hope they have better customer service and vehicle care while operating a business after this. I will have the job done correctly , yet. I want a firm, chirping shift from my CAMARO's custom transmission. This is what I asked for. I can hear it through tire spin. Thank you.

Business

Response:

Dear Mr. [redacted],

I have been very sick and in the hospital. I am very sorry to hear about the problems you are having with your vehicle. How can you correct a problem if you are not told about it or not given the chance to fix the problem. Our customers are very important to us and so are their vehicles. The tech tried starting the vehicle but engine kept shutting off and would not stay running. Vehicle was unable to be driven. I called to explain your vehicle would not stay running and kept shutting off. Mr. [redacted] explained to me it was just a carburetor adjustment and you would take care of this problem. If custom vehicles like yours are not running correctly or are having engine problems. We do not drive them not only to protect the customers engine but also to protect the safety of our employees. After the vehicle was done. We explained to you when the vehicle is running correctly and can be driven safely to bring it back. We needed to do all final adjustments. Which we could not do because vehicle was not running correctly. If these adjustments are not done the transmission will not shift or operate correctly and will cause damage to the internal components of the transmission. I have tried several times to contact you but have not heard from you. This was very upsetting to me because I take great pride in work we do and make it my mission to do a 150 percent for all our customers. I will personally go over all the issues with you to get them resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

To those at Sun that believe they completely satisfied my full wishes, were wrong, as I was told I can pick up my vehicle, and it had to be towed. I will provide the receipt to prove the Battery was new, they left my systems on. They have not addressed any of the real problems they left ME with. I spent good money on their services. Those ASE certified employees could not complete a simple task, like keep the battery off, improperly leaving my ignition system on and so on. I am not concerned about any health issues and was told I can get my vehicle from their shop. I was not asked to wait any time for the ONLY employee who could work on my car. I choose to not leave my car there again. I will next prove they did not install the shift kit as payed for and as is on my bill. I am not done with this issue. This will cost me to prove, but I am prepared to seek a resolve that works for both parties. Atleast now, I can pursue the last plan I have, to be driving the car again. I would not have purchased the 30 permit if I was told by [redacted], it will be September for him to heal or get well, or whatever! I was told 3 weeks by [redacted]. I thought they were professional and knew what they were doing. I was never called to tell me they were off schedule or going over their job bid. I await a response.

Regards,

Business

Response:

Mr [redacted] is correct, he was quoted an estimate to have his transmission removed and rebuilt for his stock Camaro and this was only an estimate due to the fact that as the teardown progresses many times we find additional things that need to be addressed and add to the cost of the unit being rebuilt or changes made by the customer. This Camaro needs a lot of love as one can see from the notes on the sheet we fill out when a vehicle arrives into our shop, it is a work in progress needing body, paint, engine (and transmission) work. Most every vehicle that comes into our shop is running and mechanically sound to the point it is safe to drive. It is not our job as a transmission shop to go over every inch of wiring to determine what is not up to par or examine that every wire is properly insulated, and in fact, one of our Mechanics pointed out to Mr [redacted] that his starter button was hanging loose, which he was aware of as he was working on building the car. It is also not standard in the industry to notate every inch of the car for missing items such as a speaker grill in the door of a vehicle and while we do mark as many things as possible regarding the vehicle (in this case scratches throughout, massive dings, cracked glass, no grill, bad paint, rust and dents along with a battery that was dead at check out). In the 34 years of building transmissions for customers from the average car owner needing reliable transportation to the upscale owner who brings us a $150,000 Barrett-Jackson quality show car, we have never had a reason to remove a hood and never have removed any hoods to access dipsticks, filler tubes, etc., and all transmissions are removed and installed from under the vehicle.

Due to the transmission used and the fact that it is not a stock transmission found in a 6 cyl Camaro, time is needed to work with custom builds (parts for older vehicles can be hard to obtain due to their age). His car arrived on July 9th (it was picked up on the 8th of August). When [redacted] came to pick up his car, he was told that we believed there to be water in his oil (which is not a good sign) and due to this issue, along with the fact that the car did not have current registration and plate, he would need to bring the Camaro back when these issues were corrected so we could take the car on a full road test to ensure the transmission was working properly as it is illegal to drive with out the registration and plate and most certainly did not want to risk further damage to the engine when the transmission could be adjusted and finished oncethis problem was corrected.

[redacted] did request a shift kit, and after discussing the options with him, we advised that we would use a Transgo shift kit as we did not use B&M Shift kits, which he approved. In regards to having a soft shift, due to the way a shift kit is modified, (holes drilled, etc), you can not step backwards if it is too hard for a customer's preference. This is the reason we ask that customers drive their cars and bring them back to us so we can adjust the shift to a more firm shift if it is too soft. This is something that Mr [redacted] has not done. [redacted] has also incorrectly stated that we closed up at 6:00 PM. Him and his wife picked up the Camaro on the 8th of August and paid for it at 16:56 hours (4:56). We close at 5:30, so if during this half hour there was a problem with the car, he could have called or returned to the shop so we could check the vehicle to see where the problem was and what could be done to correct it before closing time, or if it needed to stay due to some unforseen circumstances that arise from time to time. [redacted] did request a solid transmission mount (or more commonly known as a polyurethane mount) over a rubber mount and as such an Energy Suspension mount (and noted on the invoice as a polyurethane mount under the parts list) was ordered for his Camaro. Throttle linkage (that controls the fuel to the engine) is not something that we, as a transmission shop, adjust as this is in relation to the engine and as such would be adjusted by the customer's mechanic. Unfortunately, as was explained to Mr [redacted], the lower 1st gear he was requesting was not possible in this transmission.

We must physically move vehicles every day, on to a work rack, off again, test drives, etc. We arranged for his camaro to be towed over to our shop (at our expense) and upon finishing the paper work, the car needed a jump because battery was dead. After charging the battery the engine would not stay running and kept shutting off. I explained this problem to [redacted] and his response was not to worry about it, the carburator needed adjustment and he would take care of it. Our employees specifically remove all stereo face plates and put them in either the glove box, or console and they stay this way until the vehicle is picked up by the owner. We do not drive cars with the stereo on as it can prevent us from hearing any possible noises coming from the transmission.

In regards to the claims that we were keeping his Camaro or purchasing it, while the car is obviously very special to [redacted], we not only had no one approach us asking if it was for sale, nor do we have any desire to own it or even attempt to sell it. It is obvious by the lack of true complaint and willingness to resolve this issue by allowing us to finish adjusting his transmission (which we are still more than glad to do and expect to do as it is part of our rebuild and services). [redacted] has not returned one phone call in regards to this matter, nor has he come by the shop to discuss this as adults. Again, we are willing to adjust the firmness of the shifts and work with making the transmission work with his set up (other things such as engine work, axle gears and tires can also affect the way a transmission shifts), all we ask is that he be reasonable about the complaint. We stand behind our work, which is why we not only offer a standard 2 year/24,000 mile warranty, but have been in business for over 34 years in the same location.

2 shops had told me I needed a new transmission for my 2003 Chevy S10.It had unusual symptoms. Sun Transmission told me they could do repairs and gave me an 'approximate' estimate [which is all I asked for] and that they wanted it for 3 days.

The truck was back ahead of time and I was very satisfied with the price and how I was treated as a first time customer.

It seems like these days everyone has time to complain, but hardly any time to praise excellent work and effort. . So I would just like to take time to say Thank you! To [redacted] and [redacted] for excellent customer service and top notch quality work! I have used this shop twice now, and it truly is 2nd too none! I've been so impressed with how they truly care about the customer and the quality of work they perform.. and yes I have already recommended another customer to them and will continue to do so.. thanks again guys! [redacted]

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Description: Transmissions - Automobile, Transmissions - Truck, Tractor, Power Transmission Equipment

Address: 8135 W Grand Ave, Peoria, Arizona, United States, 85345-6567

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