I am disappointed in the promise of system set up and the lack thereof until today 2/22/I entered into an agreement on 2/9/The life alert system was to be delivered on 2/12/and subsequently set up by a tech from the companyThe system was delivered but not set up properlyA alarmed was answered by the *** Fire department in IndianaFrom that report the life alert company did send out and properly set up the monitoring systemInterestingly enough all funds were taken from my account before agreed upon services were renderedI hope future services are better
A week ago I called several emergency alert system companies, one being Life Alert, on behalf of my motherI told your sales staff member that we would consider Life Alert and would contact them if we decided to choose Life Alert
All last week we received multiple calls daily using inappropriate sales tactics to my phone and my mothersFinally after several days of this kind of disrespect, I called the sales department from where we were being called (XXX-XXX-XXXX) four different times and requested me and my mother to be placed on the no call listI was assured we would beFurthermore, I left two messages on the sales person's voicemail to not call either of us as we would not choose Life Alert due to their sales team disrespect and harassment
Today, March 29th, once again we both received a call from the sales personI called XXX-XXX-XXXX and asked to speak to a managerA gentleman came to the phoneI told him the gist of the situation and requested, once again, that neither my mother or I be called and that it was at the point of harassmentI could not believe his replyHe told me I obviously did not care about my mother and her safety and that Life Alert did and that is all they were doingtrying to care for herThis was along the same lines used by the sales person; he just took it to another levelAt this point I told him I would be recording the call and he made another rude comment and hung up
I called the company back and told them they were being recordedthe young lady hung upI called back, asked to speak to management, and she sent me to Life Alert "emergency"I told "emergency" I am not sure why she sent me to "emergency" (although I am sure it was because they knew it was me and they knew I was recording them)I asked emergency to connect me to the sales person who kept calling and they didI reiterated to him our request and how dismayed we were with his and the manager's behaviorAgain, he went with the guilt and inappropriate response of both of his parents are deceased, he is a retired police officer, etc.trying to guilt me with inappropriate and unrelated personal information
Me and my family are disgusted with our experience with Life Alert's sale team and I felt it necessary to let the company know of their behavior, so we emailed themI have never experienced anything like itIt has definitely tarnished our view of the Life Alert company and I do hope Life Alert will address this matter with their sales team
While LifeAlert may be of use to some customers, its business practices are clearly designed to take financial advantage of those with dementiaLifeAlert was billing my mother's credit card $each month, when she never used the serviceWith her approval, about a year ago I called to cancel and was told she had signed a three year contract(It turns out she had indeed signed it, without realizing it was for three yearsAt the time she signed it, she was in the early stages of Alzheimer's ) I was told the cancellation fee was equal to the remaining months and that if she didn't renew it that would be the end of itI knew she wouldn't renew since she doesn't open most of her mail these days and doesn't sign anything anymore without showing it to me However, in yet another call to Life Alert today, to confirm when the automatic charges would end, I discovered that at the end of the contract in January, Life Alert would automatically renew the contract on a month to month basis unless she sent in a written notice she didn't want it to renew information, I'm informed, that was in the contract (which remember, she didn't understand)I finally got a service rep to agree to cancel the contract by authorizing the payment of the remaining two months But then, miraculously, after I authorized the payment, I was toldactually, we can't remotely cancel itSomeone has to go disconnect the equipment In other words, I authorized a pre-payment to get rid of the renewal, and then was told, gotcha, it's still not cancelledI don't have dementia, and I feel misledSo imagine how hard it is for those with cognitive impairment to deal with this sort of nonsense I believe my mother is owed a refund, but more to the point, I want other children of aging parents to be aware of what is going on, and to watch out for abuses by LifeAlert, just as they watch out for magazine scams and the like(Oh, and by the way, during my call today, I was told they had no record of my previous calls asking to cancelNice.)
I am a life Alert ClientI had a health event at Prior to that I thought these systems were for the very elderlyIf an ambulance head not happened to be blocks from my house when my wife regained enough composer to call I would be deadI am a vet with PTSD so there was delay and confusion on my medicationsI stopped breathing times
My experience with Life Alert has been excellentI saw people complain on this siteabout complaint for every 1,lives these guys saveI would not go anywhere without my life alert I love my family too muchGet it...could be youIt was me
March 28,
The Honorable *** ***
*** ***
*** ***
*** Office Building
*** ** XXXXX
The following is an issue that I have dealt with for a couple of years I know how busy you have been and still are I'm assuring you that you have my vote
The issue is my experience with Life Alert Emergency Response, Incand, what I feel, is taking advantage to our nations senior citizens
My wife, *** *** has had a heart murmur as long as I've known her We have been married for years, so figure it out
She has had trouble with balance, light headed when standing (getting out of the car) and shortness of breath
I can't begin to tell you how many stress test she has had and two heart catheter procedures
On March 11, 2014, she died on me five times at home Her eyes were open, fixed and dilated She was admitted to the hospital and was released on March 17th with a change in medicine
From her release from the hospital, she was pretty much a couch potato due to weakness and shortness of breath
On April 9, 2014, we went to the Cleveland Clinic She had to hold my arm or ride in a wheel chair She had about five different test, we saw the doctor twice and showed us on the computer what her problem was She had an enlarged mussel in her descending aorta and her valves were flopping around Dr*** stated that she was on the worst possible medication for her problem Again, new medication and back home as a couch potato I had her keep a journal on her symptoms and pain
May 22, 2014, we went back to the Cleveland Clinic for a follow-up When she explained how she felt and handed the journal to the doctor, he left and came back with a doctor that told us the medicine she was taking was a generic from India and it didn't work like the original He wouldn't let us go home for the Memorial Day Holiday, put a heart monitor on her and stayed in Cleveland
On Tuesday, May 27, the doctor admitted her and did some more testing
On Thursday, May 29, she had open heart surgery where the doctor shaved off the mussel in her heart and trimmed the ends of the heart valves so they would work better
On June 5, she was released from the Cleveland Clinic and we came back home
On June 20, she had a stroke on the left side of her brain that controls memory, speech, right arm and right leg
On June 25, she was transferred to Kingsbrook in Ashland, KY for rehabilitation for two weeks She works hard in therapy and we now have a target of mid-August before she can come home
The surgeon stated that he usually sees people twenty to thirty years younger than *** It is shame she didn't have this surgery years ago
On August 9, *** came home from Kingsbrook She was still having therapy at Our Lady of Bellefonte twice a week
Through the rest of 2014, she continued therapy She would sit and needed assistance to get up I found her in the front yard sitting on the ground to pull weeds from around her roses She would trip or fall and was unable to get up by herself At times, she may have been down for longer than an hour I'm sorry, but I couldn't live knowing she could fall and not have anyone to help her
To resolve this problem, I contacted Life Alert Emergency Response due to their advertisements I explained the problem and they were very gracious and sent me the attached forms A person came to our home and set everything up
After several months, *** wasn't having the problems we had experience in It had gotten to the point that she would not wear the alert One night she had tripped and scooted on the floor until I found her I asked why she didn't push the button and she said she didn't want to bother them
I telephone the company and explained as I have to you I requested that we would like to cancel their service The guy on the phone sounded like a used car salesman He told me that I should be happy that she was doing better The only way for me to break at THREE-year contract of $a month was for her to die or be admitted to a constant care center He would not even discuss the problem or care what I was trying to tell him I had signed a THREE-year contract and if I quit paying, they would sue me for the rest of the THREE-year commitment Being retired and on fixed income, $a month is a lot of money, especially to have someone strut and laugh that I hadn't read the contract first
I was a State Trooper in Florida for years and helped many victims of fraud dealing with odometer and title fraud Person's purchasing their last car to take them to the grave The bad guy would laugh at them and tell them to sue them I knew the importance of reading anything you sign, but getting older and a care-giver sometimes gets in the way of common sense All you want is help
I have attached copies the documents that they sent me I truly understand how the victims of my car fraud investigations felt
There is probably nothing you can do to ease my pain, but it really shouldn't have been in the fine print when you have that much stress on you
Please advise me of your thoughts on the issue
Sincerely,
*** ** ***
*** *** Court
*** KY XXXXX
XXX-XXX-XXXX
I received a telephone call from someone representing Congressman *** *** and was advised this was a civil mater
It happened twice. The first time I was across the street and was able to hear when the fire truck arrived to help my dad because he fell. The second time, I was away and the ambulance took him to the ER-- he was fine, no broken bones (he fell again). Both times the response was very prompt. Thank you for allowing me peace of mind because I know dad is in very good hands. Thanks again.
I have been with Life Alert for about six years and have never needed their service. On 08-13-2016 I pushed my pendent button after two minutes I pushed the cancel button, waited a minute then pushed again. There was no answer again!!! After waiting a couple of minutes I pushed the cancel button again. One more time I pushed the pendent button after seven minutes with the alarm still going I called the number on the back of the machine. I ask the person if she could hear the alarm, she ask if it was an emergency I was going to tell her help was on the way she was very impatient and ask if I could hold? Needless to say I have gone with another company, I would NEVER recommend Life Alert to anyone. Thank goodness I got help from someone else, if I had passed they would have a very large law suit now.
We subscribed to this service for my mother. Three months later we are moving her into a Retirement facility where 24/7 staff is available and pull cords in every room of her little apartment. We called Life Alert to tell them she is moving and what do we need to do to cancel the service. We were told her service is paid up through August 3rd and to call back closer to time and cancel the service. At no time was it mentioned we could not cancel the service. Today my mother called to tell them to cancel the service because she was moving into a Retirement facility and would no longer be living alone and didn't need the service. The people were very very rude and informed my mother she signed a 36 month contract and she has to continue to pay for the remainder of the term. The only way out of the service is to die and then one of her children would need to send a copy of the feather certificate.
Today I called Life Alert as an anonymous caller and asked questions regarding the 36 month binding contract. I was told the 36 month contract is a guarantee that the rate will not go up for 36 months. I questioned "what if" she moves and no longer needs the service and was told all we had to do was call and cancel.
I tried twice to secure a printed informational brochure by phoning Life Alert's toll-free number. On both occasions I was immediately asked for my phone number. I do not divulge my phone number until I am certain that I want to do business with a firm and am certain there will be no subsequent high-pressure sales efforts, in this case from Life Alert. I am also aware of the possibility that the number might be sold or "farmed out" to any number of other business solicitors. Life Alert refuses to even give information about their product until I have divulged my phone number.
I am disappointed in the promise of system set up and the lack thereof until today 2/22/I entered into an agreement on 2/9/The life alert system was to be delivered on 2/12/and subsequently set up by a tech from the companyThe system was delivered but not set up properlyA alarmed was answered by the *** Fire department in IndianaFrom that report the life alert company did send out and properly set up the monitoring systemInterestingly enough all funds were taken from my account before agreed upon services were renderedI hope future services are better
A week ago I called several emergency alert system companies, one being Life Alert, on behalf of my motherI told your sales staff member that we would consider Life Alert and would contact them if we decided to choose Life Alert
All last week we received multiple calls daily using inappropriate sales tactics to my phone and my mothersFinally after several days of this kind of disrespect, I called the sales department from where we were being called (XXX-XXX-XXXX) four different times and requested me and my mother to be placed on the no call listI was assured we would beFurthermore, I left two messages on the sales person's voicemail to not call either of us as we would not choose Life Alert due to their sales team disrespect and harassment
Today, March 29th, once again we both received a call from the sales personI called XXX-XXX-XXXX and asked to speak to a managerA gentleman came to the phoneI told him the gist of the situation and requested, once again, that neither my mother or I be called and that it was at the point of harassmentI could not believe his replyHe told me I obviously did not care about my mother and her safety and that Life Alert did and that is all they were doingtrying to care for herThis was along the same lines used by the sales person; he just took it to another levelAt this point I told him I would be recording the call and he made another rude comment and hung up
I called the company back and told them they were being recordedthe young lady hung upI called back, asked to speak to management, and she sent me to Life Alert "emergency"I told "emergency" I am not sure why she sent me to "emergency" (although I am sure it was because they knew it was me and they knew I was recording them)I asked emergency to connect me to the sales person who kept calling and they didI reiterated to him our request and how dismayed we were with his and the manager's behaviorAgain, he went with the guilt and inappropriate response of both of his parents are deceased, he is a retired police officer, etc.trying to guilt me with inappropriate and unrelated personal information
Me and my family are disgusted with our experience with Life Alert's sale team and I felt it necessary to let the company know of their behavior, so we emailed themI have never experienced anything like itIt has definitely tarnished our view of the Life Alert company and I do hope Life Alert will address this matter with their sales team
While LifeAlert may be of use to some customers, its business practices are clearly designed to take financial advantage of those with dementiaLifeAlert was billing my mother's credit card $each month, when she never used the serviceWith her approval, about a year ago I called to cancel and was told she had signed a three year contract(It turns out she had indeed signed it, without realizing it was for three yearsAt the time she signed it, she was in the early stages of Alzheimer's ) I was told the cancellation fee was equal to the remaining months and that if she didn't renew it that would be the end of itI knew she wouldn't renew since she doesn't open most of her mail these days and doesn't sign anything anymore without showing it to me However, in yet another call to Life Alert today, to confirm when the automatic charges would end, I discovered that at the end of the contract in January, Life Alert would automatically renew the contract on a month to month basis unless she sent in a written notice she didn't want it to renew information, I'm informed, that was in the contract (which remember, she didn't understand)I finally got a service rep to agree to cancel the contract by authorizing the payment of the remaining two months But then, miraculously, after I authorized the payment, I was toldactually, we can't remotely cancel itSomeone has to go disconnect the equipment In other words, I authorized a pre-payment to get rid of the renewal, and then was told, gotcha, it's still not cancelledI don't have dementia, and I feel misledSo imagine how hard it is for those with cognitive impairment to deal with this sort of nonsense I believe my mother is owed a refund, but more to the point, I want other children of aging parents to be aware of what is going on, and to watch out for abuses by LifeAlert, just as they watch out for magazine scams and the like(Oh, and by the way, during my call today, I was told they had no record of my previous calls asking to cancelNice.)
I am a life Alert ClientI had a health event at Prior to that I thought these systems were for the very elderlyIf an ambulance head not happened to be blocks from my house when my wife regained enough composer to call I would be deadI am a vet with PTSD so there was delay and confusion on my medicationsI stopped breathing times
My experience with Life Alert has been excellentI saw people complain on this siteabout complaint for every 1,lives these guys saveI would not go anywhere without my life alert I love my family too muchGet it...could be youIt was me
March 28,
The Honorable *** ***
*** ***
*** ***
*** Office Building
*** ** XXXXX
The following is an issue that I have dealt with for a couple of years I know how busy you have been and still are I'm assuring you that you have my vote
The issue is my experience with Life Alert Emergency Response, Incand, what I feel, is taking advantage to our nations senior citizens
My wife, *** *** has had a heart murmur as long as I've known her We have been married for years, so figure it out
She has had trouble with balance, light headed when standing (getting out of the car) and shortness of breath
I can't begin to tell you how many stress test she has had and two heart catheter procedures
On March 11, 2014, she died on me five times at home Her eyes were open, fixed and dilated She was admitted to the hospital and was released on March 17th with a change in medicine
From her release from the hospital, she was pretty much a couch potato due to weakness and shortness of breath
On April 9, 2014, we went to the Cleveland Clinic She had to hold my arm or ride in a wheel chair She had about five different test, we saw the doctor twice and showed us on the computer what her problem was She had an enlarged mussel in her descending aorta and her valves were flopping around Dr*** stated that she was on the worst possible medication for her problem Again, new medication and back home as a couch potato I had her keep a journal on her symptoms and pain
May 22, 2014, we went back to the Cleveland Clinic for a follow-up When she explained how she felt and handed the journal to the doctor, he left and came back with a doctor that told us the medicine she was taking was a generic from India and it didn't work like the original He wouldn't let us go home for the Memorial Day Holiday, put a heart monitor on her and stayed in Cleveland
On Tuesday, May 27, the doctor admitted her and did some more testing
On Thursday, May 29, she had open heart surgery where the doctor shaved off the mussel in her heart and trimmed the ends of the heart valves so they would work better
On June 5, she was released from the Cleveland Clinic and we came back home
On June 20, she had a stroke on the left side of her brain that controls memory, speech, right arm and right leg
On June 25, she was transferred to Kingsbrook in Ashland, KY for rehabilitation for two weeks She works hard in therapy and we now have a target of mid-August before she can come home
The surgeon stated that he usually sees people twenty to thirty years younger than *** It is shame she didn't have this surgery years ago
On August 9, *** came home from Kingsbrook She was still having therapy at Our Lady of Bellefonte twice a week
Through the rest of 2014, she continued therapy She would sit and needed assistance to get up I found her in the front yard sitting on the ground to pull weeds from around her roses She would trip or fall and was unable to get up by herself At times, she may have been down for longer than an hour I'm sorry, but I couldn't live knowing she could fall and not have anyone to help her
To resolve this problem, I contacted Life Alert Emergency Response due to their advertisements I explained the problem and they were very gracious and sent me the attached forms A person came to our home and set everything up
After several months, *** wasn't having the problems we had experience in It had gotten to the point that she would not wear the alert One night she had tripped and scooted on the floor until I found her I asked why she didn't push the button and she said she didn't want to bother them
I telephone the company and explained as I have to you I requested that we would like to cancel their service The guy on the phone sounded like a used car salesman He told me that I should be happy that she was doing better The only way for me to break at THREE-year contract of $a month was for her to die or be admitted to a constant care center He would not even discuss the problem or care what I was trying to tell him I had signed a THREE-year contract and if I quit paying, they would sue me for the rest of the THREE-year commitment Being retired and on fixed income, $a month is a lot of money, especially to have someone strut and laugh that I hadn't read the contract first
I was a State Trooper in Florida for years and helped many victims of fraud dealing with odometer and title fraud Person's purchasing their last car to take them to the grave The bad guy would laugh at them and tell them to sue them I knew the importance of reading anything you sign, but getting older and a care-giver sometimes gets in the way of common sense All you want is help
I have attached copies the documents that they sent me I truly understand how the victims of my car fraud investigations felt
There is probably nothing you can do to ease my pain, but it really shouldn't have been in the fine print when you have that much stress on you
Please advise me of your thoughts on the issue
Sincerely,
*** ** ***
*** *** Court
*** KY XXXXX
XXX-XXX-XXXX
I received a telephone call from someone representing Congressman *** *** and was advised this was a civil mater
It happened twice. The first time I was across the street and was able to hear when the fire truck arrived to help my dad because he fell. The second time, I was away and the ambulance took him to the ER-- he was fine, no broken bones (he fell again). Both times the response was very prompt. Thank you for allowing me peace of mind because I know dad is in very good hands. Thanks again.
I have been with Life Alert for about six years and have never needed their service. On 08-13-2016 I pushed my pendent button after two minutes I pushed the cancel button, waited a minute then pushed again. There was no answer again!!! After waiting a couple of minutes I pushed the cancel button again. One more time I pushed the pendent button after seven minutes with the alarm still going I called the number on the back of the machine. I ask the person if she could hear the alarm, she ask if it was an emergency I was going to tell her help was on the way she was very impatient and ask if I could hold? Needless to say I have gone with another company, I would NEVER recommend Life Alert to anyone. Thank goodness I got help from someone else, if I had passed they would have a very large law suit now.
We subscribed to this service for my mother. Three months later we are moving her into a Retirement facility where 24/7 staff is available and pull cords in every room of her little apartment. We called Life Alert to tell them she is moving and what do we need to do to cancel the service. We were told her service is paid up through August 3rd and to call back closer to time and cancel the service. At no time was it mentioned we could not cancel the service. Today my mother called to tell them to cancel the service because she was moving into a Retirement facility and would no longer be living alone and didn't need the service. The people were very very rude and informed my mother she signed a 36 month contract and she has to continue to pay for the remainder of the term. The only way out of the service is to die and then one of her children would need to send a copy of the feather certificate.
Today I called Life Alert as an anonymous caller and asked questions regarding the 36 month binding contract. I was told the 36 month contract is a guarantee that the rate will not go up for 36 months. I questioned "what if" she moves and no longer needs the service and was told all we had to do was call and cancel.
I tried twice to secure a printed informational brochure by phoning Life Alert's toll-free number. On both occasions I was immediately asked for my phone number. I do not divulge my phone number until I am certain that I want to do business with a firm and am certain there will be no subsequent high-pressure sales efforts, in this case from Life Alert. I am also aware of the possibility that the number might be sold or "farmed out" to any number of other business solicitors. Life Alert refuses to even give information about their product until I have divulged my phone number.