We subscribed to this service for my mother Three months later we are moving her into a Retirement facility where 24/staff is available and pull cords in every room of her little apartment We called Life Alert to tell them she is moving and what do we need to do to cancel the service We were told her service is paid up through August 3rd and to call back closer to time and cancel the service At no time was it mentioned we could not cancel the service Today my mother called to tell them to cancel the service because she was moving into a Retirement facility and would no longer be living alone and didn't need the service The people were very very rude and informed my mother she signed a month contract and she has to continue to pay for the remainder of the term The only way out of the service is to die and then one of her children would need to send a copy of the feather certificate Today I called Life Alert as an anonymous caller and asked questions regarding the month binding contract I was told the month contract is a guarantee that the rate will not go up for months I questioned "what if" she moves and no longer needs the service and was told all we had to do was call and cancel
I tried twice to secure a printed informational brochure by phoning Life Alert's toll-free number On both occasions I was immediately asked for my phone number I do not divulge my phone number until I am certain that I want to do business with a firm and am certain there will be no subsequent high-pressure sales efforts, in this case from Life Alert I am also aware of the possibility that the number might be sold or "farmed out" to any number of other business solicitors Life Alert refuses to even give information about their product until I have divulged my phone number
I have been with Life Alert for about six years and have never needed their service On 08-13-I pushed my pendent button after two minutes I pushed the cancel button, waited a minute then pushed again There was no answer again!!! After waiting a couple of minutes I pushed the cancel button again One more time I pushed the pendent button after seven minutes with the alarm still going I called the number on the back of the machine I ask the person if she could hear the alarm, she ask if it was an emergency I was going to tell her help was on the way she was very impatient and ask if I could hold? Needless to say I have gone with another company, I would NEVER recommend Life Alert to anyone Thank goodness I got help from someone else, if I had passed they would have a very large law suit now
We subscribed to this service for my mother Three months later we are moving her into a Retirement facility where 24/staff is available and pull cords in every room of her little apartment We called Life Alert to tell them she is moving and what do we need to do to cancel the service We were told her service is paid up through August 3rd and to call back closer to time and cancel the service At no time was it mentioned we could not cancel the service Today my mother called to tell them to cancel the service because she was moving into a Retirement facility and would no longer be living alone and didn't need the service The people were very very rude and informed my mother she signed a month contract and she has to continue to pay for the remainder of the term The only way out of the service is to die and then one of her children would need to send a copy of the feather certificate Today I called Life Alert as an anonymous caller and asked questions regarding the month binding contract I was told the month contract is a guarantee that the rate will not go up for months I questioned "what if" she moves and no longer needs the service and was told all we had to do was call and cancel
I tried twice to secure a printed informational brochure by phoning Life Alert's toll-free number On both occasions I was immediately asked for my phone number I do not divulge my phone number until I am certain that I want to do business with a firm and am certain there will be no subsequent high-pressure sales efforts, in this case from Life Alert I am also aware of the possibility that the number might be sold or "farmed out" to any number of other business solicitors Life Alert refuses to even give information about their product until I have divulged my phone number
I have been with Life Alert for about six years and have never needed their service On 08-13-I pushed my pendent button after two minutes I pushed the cancel button, waited a minute then pushed again There was no answer again!!! After waiting a couple of minutes I pushed the cancel button again One more time I pushed the pendent button after seven minutes with the alarm still going I called the number on the back of the machine I ask the person if she could hear the alarm, she ask if it was an emergency I was going to tell her help was on the way she was very impatient and ask if I could hold? Needless to say I have gone with another company, I would NEVER recommend Life Alert to anyone Thank goodness I got help from someone else, if I had passed they would have a very large law suit now