Sun West Construction Ltd

I am rejecting this response because:We are not interested in dealing with you either, all these stories you making up about the financial advisor never happened, and we got the car fixed somewhere else, we went to a place where people are honest and professional, and they know what their doing unlike you and the place you work atWe will always tell everyone we know about the experience we had at your dealership, tricking customers is not nice and your sales man [redacted] did this on purpose, I dont think this was a mistake or what you call a "confusion" we picked a car from your website that is suppose to be a (CFO) with warranty he gave us a similar car same color and year model that is not even on the website and sold it to us "as is" you all working together on tricking and scamming people I'm not surprised, you probably know the whole story (the true story) about the purchase but all you care about is just making more money, you don't care about your customers or your dealership reputation, I wouldn’t even trust fixing my car there anymore

Here is my response to this complaint.
[redacted] purchased this car on May 26 of this year.  The car was fully reconditioned by our service department and everything on the car met the Motor vehicle inspections guidelines.
It was in July that she came with the Trans light on.  We did a...

complete Trans flush free of charge hoping this would solve the problem and it apparently did at the time. ( value 149 plus tax)  We did not charge her for this even though she did not purchase a Extended Warranty and it was a significant amount of time since her purchase.  But we wanted to try to help.
The boyfriend, [redacted] was with her throughout the sales process and was confrontational and rude to my sales rep the entire time.  When they went into the Business office, he refused to sit down and instructed my Finance manager to put ( curse)  nothing else on the bill of sale.  My manager never was given the chance to offer Extended Warranty as a result. 
It was in September when they came back again with light on.  We spend several hours trying to diagnose and the codes were different from July.  We would normally charge the customer the entire time a mechanic spent diagnosing but we only charged her an hour.   Again an effort by Sydney Mazda to maintain customer satisfaction.
This never crossed my desk until December when the boyfriend or husband and her father were in my office.  I have NEVER met [redacted], yet she states that we met more than once I think.   We did have a discussion and I would say I was firm but professional with [redacted].  He was very confrontational and rude in my office and I will not tolerate that from anyone.  Even after this behaviour by [redacted], I gave the father my card and told him that I would do some homework on this and he can call me on Monday to discuss possible solutions.  I had my service department working to source used part etc.
However over the weekend Mr [redacted] decided to take to social media and bash Sydney Mazda.  Well once I seen this, it was not worth my time and effort to try to help.  It was obvious that it was not appreciated and would not result in any benefit for Sydney Mazda.  ( Happy Customer)
Sydney Mazda is not interested in dealing with this customer anymore.  They can go find their happiness somewhere else.  I have attached a copy of [redacted]s rant on social media, that was posted after I had agreed to try and find a solution to the problem for them.  This is only a portion of it, it goes on and on.
For me this matter is now closed.  Sydney Mazda prides itself on its high level of Customer Satisfaction but unfortunately, this will not be one of them.  And it is not Sydney Mazda's fault.
Thank you and have a great day!
[redacted]
General Manager
Sydney Mazda
[redacted]

I am rejecting this response because:We are not interested  in dealing with you either, all these stories you making up about the financial advisor never happened, and we got the car fixed somewhere else, we went to a place where people are honest and professional, and they know what their doing unlike you and the place you work at. We will always tell everyone we know about the  experience we had at your dealership, tricking customers is not nice and your sales man [redacted] did this on purpose, I dont think this was a mistake or what you call a "confusion" we picked a car from your website that is suppose to be a (CFO) with warranty he gave us a similar car same color and year model that is not even on the website and sold it to us "as is" you all working together on tricking and scamming people I'm not surprised, you probably know the whole story (the true story) about the purchase but all you care about is just making more money, you don't  care about your customers or your dealership reputation, I wouldn’t even trust fixing my car there anymore.

Initial Business Response /* (1000, 13, 2016/05/10) */
Hi
There was never an issue with this customer or complaint from our perspective. We have been actively trying to resolve since onset. There was an issue with us sourcing the proper stereo and the customer was kept well informed of this. ...

We tried 4 different units to solve the problem. No one here at Sydney Mazda ever told the customer anything to suggest we were not actively trying to resolve the issue, so we are a little baffled why he even registered this complaint.
The problem with the dash is resolved. We provided the customer with a fix for the stereo and we continue to try and source the exact unit required. The customer has been kept vey well informed of this.
[redacted]
Initial Consumer Rebuttal /* (3000, 15, 2016/05/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello [redacted],
I am not sure if your service manager or sales person in formed you of what's been going on, but from the first day I picked up the car there have been issues and complaints regarding the [redacted]. Since this whole problem started I have not gotten one call from the service manager keeping update with the progress of getting the stereo fixed. [redacted]. It's been almost three months since the car was bought, I don't think it takes that long to fix a stereo system. You sad a fix was given to me, I am not sure what that fix is if mazda is still trying to find the unit. [redacted] I hope my stereo can be fixed immediately [redacted]
[redacted]
Final Business Response /* (4000, 18, 2016/05/16) */
hi
This will be my last comment on this customer. I am not interested in playing this out here. We have informed the customer that we are trying to source a stereo with blue tooth for him. We already source 4 different ones and something was missing. We have been cooperating and on the same side with this customer since the onset. And we have not even disputed any of his claims and to be truthful we could but that is not our goal.
We prefer a resolution and not a fight or a argument but I am not comfortable being dragged into this forum for a customer that we are trying to help. After all we do appreciate and value him as a customer and have demonstrated that several times.
I will have [redacted] or [redacted] contact the customer with an update. Any further correspondence should be done by phone and contacting [redacted] or [redacted].
[redacted]
Final Consumer Response /* (4200, 20, 2016/05/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am still waiting since my complaint to the Revdex.com for someone to contact or call me from Mazda regarding this issue. It's unfortunate it had to come to this, I hope the sincerely follow-up with the repairs.