Sun West Kirby

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No calls and no messages. Company lies.

We have added the phone number to our do not call list. We apologize for any inconvenience

Continual call from this company from different phone numbers. I am on the do not call list and have never/will never do business with this company. They called me from 623-516-0556, using the caller ID Bright Shiny

Sun West called my wife and said we were entered into a drawing for $1,000 worth of food and that we had won free carpet cleaning of 3 rooms. My wife asked if they were selling anything and Sun West said "no, they just wanted our opinion on something and it would take only an hour". They lied. My wife agreed and two men came out and proceeded to begin what turned out to be a sales pitch of a Kirby vacuum cleaner. It was very, very high pressure selling. After two hours they got around to the price, which was $2,500. We told them "NO WAY". They kept changing the payment terms, but never quoted the interest rate or total to pay. They finally called their boss and got an "even better" deal. It was still way too expensive. The price was about double what Kirby vacuums sell for and the payment terms were undisclosed. They did try to clean the carpets with their Kirby vacuum cleaner. It did a poor job of cleaning. We told them to get out, which they finally did after wasting over 3 hours of our time.

Received a call from Sunwest rep stating I was entered in a sweepstake to win $1,000.00 shopping, and other prizes, also they would come out and shampoo my carpet. I very quietly put the phone down until they hung up. They called again, to which I did not answer, left a message on the answering machine which he said, "What a [redacted]hole, yeah you [redacted]." This so called business has had so many complaints, is there anything that can be done to stop these people? I have been intimidated, and shocked at such horrible behavior!

26 Sept 015

Received, call from Sun West, when I push for Full Name, Told by Melissa it was just Sun West. It's actually Sun West Kirby Vacuum, who claim I had won a Free Floor Cleaning of my Carpet. Advised we have Laminated Floors through out our Home and that was OK, they would be happy to buff the Laminates.

Scheduled an appointment for Buffing only & Totally Free for 3-4pm 28 Sept. at this point believe we are in for a full KIRBY SALES PITCH & IF SO WILL ORDER THEM OUT OF MY HOME.

The customer service is terrible. We purchased a new Kirby and it was barely out of warranty and they would not honor the warranty. I was told to bring it in and they could probably fix it on the spot. Went there and they do not fix them or even look at them there. Sent it out for repair and call once or twice a week to see if it is back. After almost a month, I called the corporate office and their response was "I can send an email but that is all I can do". I called on Monday and they told me maybe Wednesday it might be in since they only get shipments once a week. I called back on Tuesday to see if I can get any phone numbers to call and they tell me it is sitting right there. I asked how long it had been sitting there and he said what difference does it make it is here. There is not a single person in the store that cares about thte customer. I received lots of attention upon purchasing but if you are not buying something, then forget it. This has been a terrible experience and as much as you pay for the vacuum, you should get a little service. I called about the broken part before the warranty was up but since it is not close, I had to drive it in and then the warranty was over. I would NEVER NEVER NEVER buy anything from them. You would think that the corporate office would care but they also can care less. The Sun West people are absolutely rude and cannot be bothered with anything but sales.

Sun West Kirby mis-representated themselves. They said they would clean three rooms upholstery and carpets for free. I said OK, come on down. They proceeded to give a sales presentation of the Kirby Avila vacuum cleaner for 2-1/2 hours. The price started at almost $3,000, by the time they were finished it came down to $1,569 (which I found out is about what a new unit sells on the Internet). I still wasn't buying. So when I demanded that they make good on their offer to clean my carpets, they said they didn't even bring the right equipment (vacuum bag). So the guy offered just to shampoo my carpets without even vacuuming them first. The shampooing was worthless. All it did was drive the dirt further into the carpet.. I was disappointed and very angry.

[redacted], 

We would like to sincerely apologize for her experience. We have added her phone number to our Do Not Call list and she  will not be contacted again. We do abide by the Do Not Call registry and get our calling lists from a company that has pre-scrubbed them as...

well. If there are anymore questions or concerns please call me at the number listed below.

Thanks,

Customer Service Manager

Sun West Kirby

This Company Has (SCAMS/THIEVES) All under its name, Yes they represent Kirby Corp., regardless of being a Distributor for the Kirby Brand they have ROBBED my 18 yr old son of his HARD EARNED Salary as promised. They Advertise FALSE statements regarding the Compensation that the prospective Employee will be Receiving after the first couple of weeks of Trying to Sell the Kirby Vacuum . They make you sign a contract with out giving you a copy of what you signed so that when they say your not good enough for the Job 2 weeks after you have Busted your Butt from Dusk til Dawn. and not Paying you a cent when your let Go, Im sorry but Nobody works for FREE and for them not to care about what your Expenses are, having waiting for this first check to survive and pay your bills. This is not Acceptable and will not be Left Alone I Promise That. Do not do Business with this Fraudulent Company if they dont care and show Dignity to there Employees who are doing there best, and Robbing them of there Compensation. I will never ever Purchase any KIRBY Brands because of this treatment that was given to my SON...

after reading all these reviews, you people sound like a bunch of is. yeah, the company is using questionable practices and they called me as well, but it doesn't take a genius to figure out they're misrepresenting what they're offering. anyone dumb enough to let these people in their door and let alone buy what you don't need is asking to be taken advantage of. its like you people were just born yesterday. can't believe the stupidity here.