Hi, My name is mark and i'm the store managerin respond to the customers complain, first of all we don't lease or rent tools, that why we don't have a lease or rental agreementthe reason why I rented it to the customers is cause he don't want to buy a new one and stated he is going to use it only once to cut a lockI'm doing him a favorwhen the customer returned the tool, part of the cutter is snapped/brokenthe cost of the part to repair it cost $brand newso charging the customer the difference covers the repair costWhen you rent a tool, I don't expect the customer to bring it back brokenif its broken, you have to pay for the damagesin the end, the customer did pay for the damages and complained that's its not fairI don't understand what's not fairif you break it, you have to pay for itin regards to the receipt, we have it resolve and I issued him a receipt with the total amount he paid
Hi, My name is mark and i'm the store managerin respond to the customers complain, first of all we don't lease or rent tools, that why we don't have a lease or rental agreementthe reason why I rented it to the customers is cause he don't want to buy a new one and stated he is going to use it only once to cut a lockI'm doing him a favorwhen the customer returned the tool, part of the cutter is snapped/brokenthe cost of the part to repair it cost $brand newso charging the customer the difference covers the repair costWhen you rent a tool, I don't expect the customer to bring it back brokenif its broken, you have to pay for the damagesin the end, the customer did pay for the damages and complained that's its not fairI don't understand what's not fairif you break it, you have to pay for itin regards to the receipt, we have it resolve and I issued him a receipt with the total amount he paid