We were out of town last week We are researching this more and going through all the work orders what was actually installed on the proposal [redacted] will be contacting Mr [redacted] this week to resolve this issue He can also be reached directly at ###-###-#### Should have a reply within the next couple of days
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I have attached a detailed rebuttal in an e-mail document to ***Frankly, the resolution that AGS offers is an insult because they make claims to protect themselves in their form letter responseI wish to see an itemized invoice for the items that were completed: the automatic gate opener upon the RV gate, and the pedestrian gate (though they never returned to finish the promised lowering and repainting of it.) I am only willing to pay for what was provided and finished, and if my initial deposit more than covers those costs I wish a reimbursement of the appropriate cost
Regards,
*** ***
We are responding to your letter dated April 6, We contracted with Mr*** on August 20, and received his deposit of $4,437.26.We completed the project all except the wall top fencingMe *** was not sure if he wanted to install the wall top fencing and we were going back and forth
Mr*** was never threatened with any type of back chargesIt wasn't until just last month, due to an audit that we billed him for the balanceAt that time my accounts receivable person was unaware we did not complete the wall top fencing and billed in fullI have credited a generous amount for the wall top fencing (see revised invoice) showing a new balance of $2,543.52.WE were never informed he was going to get another gate company out and not sure what forIf he could supply us with a bill we will look into this and see if we need to compensate him.We have no record of him calling in on those dates he notedIf in fact he was not getting proper service, a letter to us like the one he wrote to the Revdex.com would have been addressed immediately.We have been in business for years and never received a complaint with Revdex.com nor *** ** ***We pride ourselves in customer service and are deeply sorry we could not meet Mr***' needs.If you have any questions, please do not hesitate to contact us. Best Regards,*** ***Secretary/Treasurer
We were out of town last week. We are researching this more and going through all the work orders what was actually installed on the proposal*** will be contacting Mr*** this week to resolve this issue. He can also be reached directly at ###-###-####. Should have a reply within the next couple of days
We were out of town last week We are researching this more and going through all the work orders what was actually installed on the proposal [redacted] will be contacting Mr [redacted] this week to resolve this issue He can also be reached directly at ###-###-#### Should have a reply within the next couple of days
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I have attached a detailed rebuttal in an e-mail document to ***Frankly, the resolution that AGS offers is an insult because they make claims to protect themselves in their form letter responseI wish to see an itemized invoice for the items that were completed: the automatic gate opener upon the RV gate, and the pedestrian gate (though they never returned to finish the promised lowering and repainting of it.) I am only willing to pay for what was provided and finished, and if my initial deposit more than covers those costs I wish a reimbursement of the appropriate cost
Regards,
*** ***
We are responding to your letter dated April 6, We contracted with Mr*** on August 20, and received his deposit of $4,437.26.We completed the project all except the wall top fencingMe *** was not sure if he wanted to install the wall top fencing and we were going back and forth
Mr*** was never threatened with any type of back chargesIt wasn't until just last month, due to an audit that we billed him for the balanceAt that time my accounts receivable person was unaware we did not complete the wall top fencing and billed in fullI have credited a generous amount for the wall top fencing (see revised invoice) showing a new balance of $2,543.52.WE were never informed he was going to get another gate company out and not sure what forIf he could supply us with a bill we will look into this and see if we need to compensate him.We have no record of him calling in on those dates he notedIf in fact he was not getting proper service, a letter to us like the one he wrote to the Revdex.com would have been addressed immediately.We have been in business for years and never received a complaint with Revdex.com nor *** ** ***We pride ourselves in customer service and are deeply sorry we could not meet Mr***' needs.If you have any questions, please do not hesitate to contact us. Best Regards,*** ***Secretary/Treasurer
We were out of town last week. We are researching this more and going through all the work orders what was actually installed on the proposal*** will be contacting Mr*** this week to resolve this issue. He can also be reached directly at ###-###-####. Should have a reply within the next couple of days