Sunaroma Reviews (1)
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Sunaroma Rating
Description: BODY CARE PRODUCTS
Address: 519 Atlantic Avenue, Brooklyn, New York, United States, 11217
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Review: I purchased some soap from this company and paid for the items with a Regions NOW Card back in August. When I purchased the soap Sunaroma was the only transaction that was done on the card beside me making deposits on the card. On Wednesday, September **, 2013, I notice a transaction on the NOW card that I did not make to [redacted] (an adult website). I went to the bank to talk to someone about the unauthorized transaction. The bank has filed a dispute against the transaction. I'm saying it was someone from Sunaroma because they were the only company I gave the account number to. When I called Sunaroma, I spoke with a team leader, he was very rude when I told him about my concerns. He went on to say "how do I know you did not use the card for something else and his tone of voice was very rude and loud." I told him the only transaction made on the card was to their company and he got louder and said again "how do I know that this company was the only company you used the card for." I then told him that I see I have to handle this matter another way and he said "do what ever you want" and after that I hung up the phone. That is why I'm filing this complaint to you.Desired Settlement: To return the $25.95 to the bank.
Consumer
Response:
At this time, I have not been contacted by Sunaroma regarding complaint ID [redacted].
Sincerely,
Business
Response:
Please see below:
Dear Sir/Madam:
With reference to your letter dated Monday, September **, 2013, and your complaint ID# [redacted].
Subject customer has ordered 42.76 worth of merchandise from us on 8/**/2013 which was shipped to and received by her. She paid for this purchase using her credit card.
We have no knowledge of 25.95 charge on her credit card on 9/**/2013. We are not associated with [redacted] in any capacity. Credit card records of our customers are secured per and up to the standard of Merchant Credit Card Agreement, all credit card information are encrypted.
We spoke to Ms [redacted] some time back, we explained and suggested her to contact her credit card issuing bank in this regard.
We felt that she understood and will contact her bank. Such, we feel that the matter is resolved at our end. However, if she needs any assistance, she can feel free to contact us.
Thank you.
Sincerely
Sunaroma
519 Atlantic Avenue
Brooklyn NY 11217
Phone: ###-###-####