Sign in

Sunaroma

Sharing is caring! Have something to share about Sunaroma? Use RevDex to write a review
Reviews Sunaroma

Sunaroma Reviews (1)

Review: I purchased some soap from this company and paid for the items with a Regions NOW Card back in August. When I purchased the soap Sunaroma was the only transaction that was done on the card beside me making deposits on the card. On Wednesday, September **, 2013, I notice a transaction on the NOW card that I did not make to [redacted] (an adult website). I went to the bank to talk to someone about the unauthorized transaction. The bank has filed a dispute against the transaction. I'm saying it was someone from Sunaroma because they were the only company I gave the account number to. When I called Sunaroma, I spoke with a team leader, he was very rude when I told him about my concerns. He went on to say "how do I know you did not use the card for something else and his tone of voice was very rude and loud." I told him the only transaction made on the card was to their company and he got louder and said again "how do I know that this company was the only company you used the card for." I then told him that I see I have to handle this matter another way and he said "do what ever you want" and after that I hung up the phone. That is why I'm filing this complaint to you.Desired Settlement: To return the $25.95 to the bank.

Consumer

Response:

At this time, I have not been contacted by Sunaroma regarding complaint ID [redacted].

Sincerely,

Business

Response:

Please see below:

Dear Sir/Madam:

With reference to your letter dated Monday, September **, 2013, and your complaint ID# [redacted].

Subject customer has ordered 42.76 worth of merchandise from us on 8/**/2013 which was shipped to and received by her. She paid for this purchase using her credit card.

We have no knowledge of 25.95 charge on her credit card on 9/**/2013. We are not associated with [redacted] in any capacity. Credit card records of our customers are secured per and up to the standard of Merchant Credit Card Agreement, all credit card information are encrypted.

We spoke to Ms [redacted] some time back, we explained and suggested her to contact her credit card issuing bank in this regard.

We felt that she understood and will contact her bank. Such, we feel that the matter is resolved at our end. However, if she needs any assistance, she can feel free to contact us.

Thank you.

Sincerely

Sunaroma

519 Atlantic Avenue

Brooklyn NY 11217

Phone: ###-###-####

Check fields!

Write a review of Sunaroma

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Sunaroma Rating

Overall satisfaction rating

Description: BODY CARE PRODUCTS

Address: 519 Atlantic Avenue, Brooklyn, New York, United States, 11217

Phone:

Show more...

Web:

This website was reported to be associated with Sunaroma.



Add contact information for Sunaroma

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated