Sunbrook Apartments

We have spoken with *** *** and have come to an agreement We gave an additional 20% plus $for her refund which totaled an additional $ We have verified her address and she should be receiving the check in the mail shortly

Complaint: ***
I am rejecting this
response because:I am not happy with the conclusion of this situation but I was given the additional 20% refund as a final offer from the companyIn my opinion, it should not be the responsibility of a tenant to replace the entire apartment with new carpeting for future rentersThe carpet was not in the condition that Sunbrook charged forAs indicated in my original complaint, the only portion of the carpeting that had a small stain was in the living roomI have pictures to show that I am not in agreement with the settlement but I have taken it as a lesson to learn from.
Sincerely,
*** ***

I have included the documentation and photos for charges and billing. The charges he had were correctly billed. I included an email that was sent to him explaining his charges with the documentation for his charges. There was no further correspondence received after
documentation was submitted to him. Thank you

Initial Business Response /* (1000, 5, 2015/12/23) */
Contact Name and Title: *** *** Community M
Contact Phone: XXXXXX-XXXX
Contact Email: ***@capreit.com
The above resident moved into the apartment on 10/19/and signed a month lease, beginning on 11/1/and ending on
10/31/On 10/16/the above resident renewed for another monthsThis would take his lease dates from 11/1/2014-10/31/On July 30,the above resident filled out our required notice to vacate for "Sometime in September" he was at that time told that his lease does not end until 10/31/and would be responsible until that datePer our lease paragraph " tenant shall give written notice at least days prior to expiration of a or month lease"On 8/11/a letter was sent to the above resident stating the charges owedWe received no contact or rent for the month of September 2015,the above resident had vacated the apartment homeTherefore leaving rent owed for September including late fees, and rent for the month of October due to the end of his signed lease agreementThere were also damages charged to the apartment home taking the total owed of rent $1510, Damages of $for a grand total of $The above resident had a $security deposit at time of move in which was applied to the charges making the total owed $which the above resident is now disputingThe above resident gave no forwarding address therefore his Statement of Security Deposit Accounts was sent to his last known address, which was *** *** of *** StCharles Mo XXXXXThe prices on apartments are always subject to changeIf you would like pictures of damages, we can provideLease and notices attached in file
Thank You