Business responded to complaint. See attached. I just received a letter from you with a complaint. Here is my response. As far as a settlement is concerned, I have already released this person from a $6600.00 contract and refunded $1320 to which she agreed to and signed a full release....
End of story. Thank you, Lloyd W[redacted] Sunburst Construction Picture show my 25% offer based on hiring me on my first visit. Contract shows under term #1 50% down requirement. Release shows her agreement. Business response copied and pasted below by Revdex.com staff 8/6/15. Dear Revdex.com, 08/05/2015This letter is in response to your letter dated 08/03/2015 in reference to [redacted] Keyerleber’s complaint.I take offense that [redacted] makes the statement that I should not be in business. I started my business in 1975, 40 years ago. I have built my business by satisfying my customers and have been quite successful even trying to satisfy unreasonable people who make false claims and outright lie and twist the facts.What does [redacted] mean when she says she feels personally violated? She admits that she signed a contract but goes on to say that she doesn’t think that the contract obligated her in any way. In fact the contract that she signed obligated her to $6,600.00. See attached.She says that she was compelled to make a $3300 deposit. How did I compel her? My contract clearly states that I require a 50% deposit which she agreed to and gave me. In addition I was running a sale at the time which offered a 25% discount if you hire me on my first visit which she knew about, mentioned and which is why she did hire me on my first visit. See attached.She then states that I refused to refund any money, when in fact I refunded 20% of the contract, $1320 and agreed to release her from the $6600.00 contract obligation which she agreed to and signed a release. See attached.I explained in detail to [redacted] that when she hired me I placed her in line to be built, figured what materials I needed and placed a hold on the materials which locks in the price ( the purpose of the 50% material deposit). Since I had given her a 25% discount this hold is necessary since as the summer progresses the construction materials increase in price. To honor any discounts the cost of her materials is important. When she cancelled her material hold had to be cancelled and restocked.Next I explained, or tried to explain with her not really listening, that since I am a small business doing the work myself with one helper, that when she contracted with me and I placed her in line to be built. That caused me to tell other potential customers they would have to wait until after I had done her. In other words, her job added probably 10 days to my work schedule and that I had probably lost one or two jobs because of her reserved place in my work load. Many times customers want or need a job fast. ( in the case of someone who just had a pool installed and needs a deck to get in right away). If you tell a pool deck customer you can not do their job for a month you will lose the job. I am sure that I lost at least one $3000 job because [redacted] had contracted with me and was in line. Her then wanting to cancel costs me to lost at least $3000 as well as the balance of her contract, or another $5280.00.Based on what she cost me for my time estimating her job, designing her job, figuring the materials, placing a hold on the materials, then having to cancel the materials, losing other work and now after she agreed to a settlement ( Her word means nothing) having to defend myself, I am considering taking her to court for the balance of her contract $5280.00 as well as punitive damages because of her effort to slander me.Lloyd W[redacted]Sunburst ConstructionBusiness sent the following additional response:I will make an additional offer. She really had no reason to cancel. In fact she made up a few different reasons and kept changing her story from she got sick to she had an unexpected expense. I have beed doing construction long enough ( 40 years) to be able to tell that she didn't really have a reason and since her deck is in a not safe condition she really needed the work done so I will make one additional offer. Her original contract was $6600 and was discounted 25% based on spring material costs dated 5/22. Her job now 8/7 ( no longer discounted the 25%) at present material costs is $8250. I will apply the $1980 to the present cost of $8250 making her balance due of $6270. Since she has lied in her claims and I can no longer trust what she says and agrees to ( Examples = her signing the contract and settlement agreement that she has not honored) I will agree to repair her deck for a balance of the $6270 ( based on the current pricing) , but only if she pays me cash in advance. Since I also realize that after I am done that she will probably find fault and nit pick my work, I will agree to get a city permit ( that adds $200) and I will meet the city's requirements. The city's final inspection will be the final approval and satisfaction method, not her approval. Thank you, Lloyd
Business responded to complaint. See attached. I just received a letter from you with a complaint. Here is my response. As far as a settlement is concerned, I have already released this person from a $6600.00 contract and refunded $1320 to which she agreed to and signed a full release....
End of story. Thank you, Lloyd W[redacted] Sunburst Construction Picture show my 25% offer based on hiring me on my first visit. Contract shows under term #1 50% down requirement. Release shows her agreement. Business response copied and pasted below by Revdex.com staff 8/6/15. Dear Revdex.com, 08/05/2015This letter is in response to your letter dated 08/03/2015 in reference to [redacted] Keyerleber’s complaint.I take offense that [redacted] makes the statement that I should not be in business. I started my business in 1975, 40 years ago. I have built my business by satisfying my customers and have been quite successful even trying to satisfy unreasonable people who make false claims and outright lie and twist the facts.What does [redacted] mean when she says she feels personally violated? She admits that she signed a contract but goes on to say that she doesn’t think that the contract obligated her in any way. In fact the contract that she signed obligated her to $6,600.00. See attached.She says that she was compelled to make a $3300 deposit. How did I compel her? My contract clearly states that I require a 50% deposit which she agreed to and gave me. In addition I was running a sale at the time which offered a 25% discount if you hire me on my first visit which she knew about, mentioned and which is why she did hire me on my first visit. See attached.She then states that I refused to refund any money, when in fact I refunded 20% of the contract, $1320 and agreed to release her from the $6600.00 contract obligation which she agreed to and signed a release. See attached.I explained in detail to [redacted] that when she hired me I placed her in line to be built, figured what materials I needed and placed a hold on the materials which locks in the price ( the purpose of the 50% material deposit). Since I had given her a 25% discount this hold is necessary since as the summer progresses the construction materials increase in price. To honor any discounts the cost of her materials is important. When she cancelled her material hold had to be cancelled and restocked.Next I explained, or tried to explain with her not really listening, that since I am a small business doing the work myself with one helper, that when she contracted with me and I placed her in line to be built. That caused me to tell other potential customers they would have to wait until after I had done her. In other words, her job added probably 10 days to my work schedule and that I had probably lost one or two jobs because of her reserved place in my work load. Many times customers want or need a job fast. ( in the case of someone who just had a pool installed and needs a deck to get in right away). If you tell a pool deck customer you can not do their job for a month you will lose the job. I am sure that I lost at least one $3000 job because [redacted] had contracted with me and was in line. Her then wanting to cancel costs me to lost at least $3000 as well as the balance of her contract, or another $5280.00.Based on what she cost me for my time estimating her job, designing her job, figuring the materials, placing a hold on the materials, then having to cancel the materials, losing other work and now after she agreed to a settlement ( Her word means nothing) having to defend myself, I am considering taking her to court for the balance of her contract $5280.00 as well as punitive damages because of her effort to slander me.Lloyd W[redacted]Sunburst ConstructionBusiness sent the following additional response:I will make an additional offer. She really had no reason to cancel. In fact she made up a few different reasons and kept changing her story from she got sick to she had an unexpected expense. I have beed doing construction long enough ( 40 years) to be able to tell that she didn't really have a reason and since her deck is in a not safe condition she really needed the work done so I will make one additional offer. Her original contract was $6600 and was discounted 25% based on spring material costs dated 5/22. Her job now 8/7 ( no longer discounted the 25%) at present material costs is $8250. I will apply the $1980 to the present cost of $8250 making her balance due of $6270. Since she has lied in her claims and I can no longer trust what she says and agrees to ( Examples = her signing the contract and settlement agreement that she has not honored) I will agree to repair her deck for a balance of the $6270 ( based on the current pricing) , but only if she pays me cash in advance. Since I also realize that after I am done that she will probably find fault and nit pick my work, I will agree to get a city permit ( that adds $200) and I will meet the city's requirements. The city's final inspection will be the final approval and satisfaction method, not her approval. Thank you, Lloyd