Dear [redacted] , On 10/09/I had my title clerk call customer [redacted] to resolve the title issue of the [redacted] we sold herCustomer [redacted] is sending us the title so that we can add NFCU as the lien holderThis will be no chago customer [redacted] , Customer seams satisfied once we get the title Corrected.Sincerely,Owner Sunbury Motor Company
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I am being charged 15.25% interest on my car loan for every day that this issue is unresolved My payments have gone from $biweekly to $a month--an almost $increase per month! I feel that Sunbury should be resolving this issue much faster than they currently are, as I am the one who is being financially burdened at this pointIt has been over a week since I express mailed the requested documents to them, and as yet I have not received any response from them regarding the resolution of this matter Sincerely, [redacted]
When [redacted] talked to Fran about the price for the Transmission, Fran quoted her $2510.67, but told her “let me see what I can do” and then quoted $Fran also said there was a $core chargeWhen [redacted] came to Sunbury Motors to pick up the transmission he told the person behind the parts counter that they were quoted $and $core chargeAnd would imply (also or in addition to)Our people do this for a living every day and for the most part never have any issuesPeople in this industry understand that all cores are over and above the price, not included in the priceFran was in contact with [redacted] multiple times before the sale and also contacted her after the sale to confirm the complaintWhen [redacted] came down to pick up the Transmission he was in no way obligated to take the part if he thought there was a problem.Sunbury Motor Co in no way tried to manipulate or deceive the situation or anyone associated with this purchaseWe also feel there is no reason that would have us give a reimbursement or refund on this issueIf there was a miscommunication we are truly sorryRahn R Wholesale Parts Manager
When [redacted] talked to Fran about the price for the Transmission, Fran quoted her $2510.67, but told her “let me see what I can do” and then quoted $2282.45. Fran also said there was a $1000.00 core charge. When [redacted] came to Sunbury Motors to pick up the transmission he told the person behind the parts counter that they were quoted $2282.45 and $1000.00 core charge. And would imply (also or in addition to).
Our people do this for a living every day and for the most part never have any issues. People in this industry understand that all cores are over and above the price, not included in the price.
Fran was in contact with [redacted] multiple times before the sale and also contacted her after the sale to confirm the complaint. When [redacted] came down to pick up the Transmission he was in no way obligated to take the part if he thought there was a problem.Sunbury Motor Co in no way tried to manipulate or deceive the situation or anyone associated with this purchase. We also feel there is no reason that would have us give a reimbursement or refund on this issue.
If there was a miscommunication we are truly sorry.
Rahn R
Wholesale Parts Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
I am being charged 15.25% interest on my car loan for every day that this issue is unresolved. My payments have gone from $76 biweekly to $255 a month--an almost $100 increase per month! I feel that Sunbury should be resolving this issue much faster than they currently are, as I am the one who is being financially burdened at this point. It has been over a week since I express mailed the requested documents to them, and as yet I have not received any response from them regarding the resolution of this matter.
Sincerely,
[redacted]
When [redacted] talked to Fran about the price for the Transmission, Fran quoted her $2510.67, but told her “let me see what I can do” and then quoted $2282.45. Fran also said there was a $1000.00 core charge. When [redacted] came to Sunbury Motors to pick up the transmission he told the person...
behind the parts counter that they were quoted $2282.45 and $1000.00 core charge. And would imply (also or in addition to).Our people do this for a living every day and for the most part never have any issues. People in this industry understand that all cores are over and above the price, not included in the price.
Fran was in contact with [redacted] multiple times before the sale and also contacted her after the sale to confirm the complaint. When [redacted] came down to pick up the Transmission he was in no way obligated to take the part if he thought there was a problem.Sunbury Motor Co in no way tried to manipulate or deceive the situation or anyone associated with this purchase. We also feel there is no reason that would have us give a reimbursement or refund on this issue.
If there was a miscommunication we are truly sorry.
Rahn R
Wholesale Parts Manager
Dear [redacted],
On 10/09/14 I had my title clerk call customer [redacted] to resolve the title issue of the 2008 [redacted] we sold her. Customer [redacted] is sending us the title so that we can add NFCU as the lien holder. This will be no chago customer [redacted], Customer...
seams satisfied once we get the title Corrected.Sincerely,Owner Sunbury Motor Company
Dear [redacted] , On 10/09/I had my title clerk call customer [redacted] to resolve the title issue of the [redacted] we sold herCustomer [redacted] is sending us the title so that we can add NFCU as the lien holderThis will be no chago customer [redacted] , Customer seams satisfied once we get the title Corrected.Sincerely,Owner Sunbury Motor Company
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I am being charged 15.25% interest on my car loan for every day that this issue is unresolved My payments have gone from $biweekly to $a month--an almost $increase per month! I feel that Sunbury should be resolving this issue much faster than they currently are, as I am the one who is being financially burdened at this pointIt has been over a week since I express mailed the requested documents to them, and as yet I have not received any response from them regarding the resolution of this matter Sincerely, [redacted]
When [redacted] talked to Fran about the price for the Transmission, Fran quoted her $2510.67, but told her “let me see what I can do” and then quoted $Fran also said there was a $core chargeWhen [redacted] came to Sunbury Motors to pick up the transmission he told the person behind the parts counter that they were quoted $and $core chargeAnd would imply (also or in addition to)Our people do this for a living every day and for the most part never have any issuesPeople in this industry understand that all cores are over and above the price, not included in the priceFran was in contact with [redacted] multiple times before the sale and also contacted her after the sale to confirm the complaintWhen [redacted] came down to pick up the Transmission he was in no way obligated to take the part if he thought there was a problem.Sunbury Motor Co in no way tried to manipulate or deceive the situation or anyone associated with this purchaseWe also feel there is no reason that would have us give a reimbursement or refund on this issueIf there was a miscommunication we are truly sorryRahn R Wholesale Parts Manager
When [redacted] talked to Fran about the price for the Transmission, Fran quoted her $2510.67, but told her “let me see what I can do” and then quoted $2282.45. Fran also said there was a $1000.00 core charge. When [redacted] came to Sunbury Motors to pick up the transmission he told the person behind the parts counter that they were quoted $2282.45 and $1000.00 core charge. And would imply (also or in addition to).
Our people do this for a living every day and for the most part never have any issues. People in this industry understand that all cores are over and above the price, not included in the price.
Fran was in contact with [redacted] multiple times before the sale and also contacted her after the sale to confirm the complaint. When [redacted] came down to pick up the Transmission he was in no way obligated to take the part if he thought there was a problem.Sunbury Motor Co in no way tried to manipulate or deceive the situation or anyone associated with this purchase. We also feel there is no reason that would have us give a reimbursement or refund on this issue.
If there was a miscommunication we are truly sorry.
Rahn R
Wholesale Parts Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
I am being charged 15.25% interest on my car loan for every day that this issue is unresolved. My payments have gone from $76 biweekly to $255 a month--an almost $100 increase per month! I feel that Sunbury should be resolving this issue much faster than they currently are, as I am the one who is being financially burdened at this point. It has been over a week since I express mailed the requested documents to them, and as yet I have not received any response from them regarding the resolution of this matter.
Sincerely,
[redacted]
When [redacted] talked to Fran about the price for the Transmission, Fran quoted her $2510.67, but told her “let me see what I can do” and then quoted $2282.45. Fran also said there was a $1000.00 core charge. When [redacted] came to Sunbury Motors to pick up the transmission he told the person...
behind the parts counter that they were quoted $2282.45 and $1000.00 core charge. And would imply (also or in addition to).Our people do this for a living every day and for the most part never have any issues. People in this industry understand that all cores are over and above the price, not included in the price.
Fran was in contact with [redacted] multiple times before the sale and also contacted her after the sale to confirm the complaint. When [redacted] came down to pick up the Transmission he was in no way obligated to take the part if he thought there was a problem.Sunbury Motor Co in no way tried to manipulate or deceive the situation or anyone associated with this purchase. We also feel there is no reason that would have us give a reimbursement or refund on this issue.
If there was a miscommunication we are truly sorry.
Rahn R
Wholesale Parts Manager
Dear [redacted],
On 10/09/14 I had my title clerk call customer [redacted] to resolve the title issue of the 2008 [redacted] we sold her. Customer [redacted] is sending us the title so that we can add NFCU as the lien holder. This will be no chago customer [redacted], Customer...
seams satisfied once we get the title Corrected.Sincerely,Owner Sunbury Motor Company