SunBusters Patio Cover Company, Inc.

Initial Business Response /* (1000, 5, 2015/12/15) */
Installation of patio cover was done on 6/2/Customer owed per contract, $for payment once build was completed, Amount paid was $2000.00, check # *** (stated holding $until the columns were painted) and then another $once
electrical completeThis left a $balance owingNoted on the account was that they would pay once electrical done and downspout installedElectrical was completed on 6/18/We had a change of office staff and unfortunately the downspout was overlookedUpon auditing accounts, it was found that there was a balance due as well as a downspout that needed to be put onOn 11/24/15, *** *** was called to advise we wanted to come out and put downspout onHe stated work was complete and no downspout neededShortly after the call, we received an email from *** stating that we did not complete the work and that there was no balance owningShe stated that her father added a downspout and that we abandoned the job so no payment is owedWe advised her electrical had been done and no payment received as stated on contractOn 12/9/15, *** stated that we would need to go through her attorney for any further correspondenceWe have asked for the attorney contact information but have not yet received itWe are willing to split the difference of the $and ask that they pay the $for only the electrical work that was done
Initial Consumer Rebuttal /* (2000, 7, 2015/12/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Payment in the amount of $will be mailed to the company for the electrical work that WAS completedI am glad they underatand not to collect payment for services they did not perform (downspout)

Final Consumer Response /* (2000, 12, 2015/07/31) */
As of today, July 31, 2015, Sunbusters has completed my patio cover completelyThe electrical work has been done, the wood fill is in the sides, and I have a copy of the permit