Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
There is no signature, name of individual who has written this, no title of individual who has written this, no phone number, and as of today July 5th no refund has been received!
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
From: * *** Sent: Tuesday, December 01, 12:AMTo: drteamSubject: Re: You have a New Message from Revdex.com Regarding Complaint #***
Sorry I forgot to respondI am satisfied with the resolutionCan you update the status please?
Thanks, *** ***
I would like to start by saying that I will never use eHost againThis has been by far the worst customer service experience I have ever hadI purchased a domain name on Jan 9, and til today (March 1, 2016) I still have not been granted accessThey took my money immediately but the never set up my accountI have spent over hours cumulatively on hold trying to get help with this issue and I have emailed their support upwards of timesThey have stopped responding to my emails at this pointIt has been over weeks since they have responded to any emails I have sentAfter being sent to countless departments, I finally got through to someone that was willing to speak to the technical team on my behalfAfter sitting on hold for minutes he came back and stated that they know about the issue and will get to it when they get to itI am quoting his words hereHe claimed that I needed to be patient as there are other requests ahead of mePlease remember at this point I have been dealing with this issue for nearly monthsI asked if he knew where I was in the queue and he said he couldnt share that infoI asked if he had an estimated time of completion and he could not shareI asked for his last name and he could not shareFinally I asked for a manager and he said they were all busyI told him I would waitHe said okay and then sent me to a survey which automatically ends the callI called back and the next guy told me to be patientFinally I told him I would not be patient and he offered to refund me minus the $set up fee (which btw I was told would be waived at sign up but wasn't)All in all I would say to stay away from the 'reviews' online that claim this is a good hosting service
Revdex.com:
This letter is to inform you that eHost LLChas carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/30/and assigned ID ***
Regards,
Finally they have refunded me, Thank you for the service*** * ***
Good Afternoon,After review of this matter we see that on 06/30/an invoice was generated for the domain registrations but unfortunately this invoice was never paidAs such, after a few months of going unpaid, the invoice was deleted and the domains suspendedAt this time we
have recreated the invoice and informed Mr. *** that it is available for paymentOnce we have confirmation that the invoice has been paid, we'll be more than happy to provide the *** keys to allow for transfer of the domains.Please let us know if there are any questions on this information and we'll be happy to help
Please do not use this company, they do offer cheap prices but once you bought their services you get nightmare until you dump themI am trying to get technical support for over a month and unsuccessful as of today and they just doing what ever they wantI was planning to switch my current hosting need to them that is almost account and thank god I found out this is not worth any penny
Good Morning,Thanks for the chance to address these concernsFirst and foremost we'd like to apologize for the delay in having *** domain registeredAfter review of the situation, unfortunately we found a bug in our system causing some initial payments not to properly apply to invoicesWe have reported this issue to our developers and are working on correcting this as quickly as possibleIn regards to the refund, while our response was delayed, at no point did we refuse or ignore the request for a refund but rather had not yet worked through all tickets submitted prior to this requestAt this point the full payment totaling $has been refunded but if there are any further issues we can assist with, please let us know
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I appreciate the prompt and professional response from e-host about my complaintI genuinely feel the original misunderstanding has/will be taken seriously within the company's customer service representativesI am grateful this experience has allowed me to realize the importance of looking into a company/service in more depth before making a purchaseThis will allow me to understand the companies integrity and possible hidden fee's that may or may not applyThis experience has also allowed me to fully appreciate and value the services the Revdex.com offersThey have been a great help in resolving the miscommunication between e-host and myselfI also respect the length of time e-host responded to my complaint and the agreed outcomeThis unexpected outcome, has actually encouraged us to keep using their hosting and website building servicesThey have also led me to be a huge Revdex.com fan!
Blessings,***
Good Afternoon,
First and foremost we'd like to offer our apologies for the delay in activating Mr. Bautista's accountUnfortunately after review of the situation we did
find that this account was awaiting activation as the purchase had not yet been verified by our billing staff due to very large queues following our Black Friday and Cyber Monday promotionsWe've since had a chance to bring the response time down now that we've made our way through all orders in the order they were received, and although we're sorry to hear Mr. Bautista has decided to cancel his account, we have provided a full refund of$ and wish him the best of luck with his new hostIf we can be of any further assistance with this account please let us know and we'll be happy to help
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Sent: Wednesday, July 13, 3:PMSubject: Re: You have a New Message from Revdex.com Regarding Complaint #***
OK, so I sent you a request to keep open, my situation with E-Host and my concernsThey agreed to the terms that I didThey have not refunded my payment as agreed uponNot even return service to my siteI am paying for a service I am not recieving and they seem to be above the law, and code of business conductThey sent me an email that did not represent our agreement and I again requested them return service, or a full refund for services not renderedI even sent a paypal link for return of fundsI have not got a return email, return of funds or return of serviceWhen I sent you a link of testimony from others, to show proof of service and conductI did not mean for it to be interpreted as a legal document, just to show intentThis is fraud and I would like some action to resolve this situationIf I came to your city and stole money from someone, I would be arrested and prosecuted for theftAre you telling me that in the State Of Texas, online fraud is legal?
I supplied a *** *** link for return of funds to E-Host, along with the agreed payment amount set forth in the resolutionI have honered all my commitments to the contractBreach of contract by E-Host must be addressedI wish to retain my domain name I rightfully and legal, bought and paid for under the terms of the contract, meaning they can not sell it to me again at a profitIt was a cent domain name
Please assist me with resolving this issue, as it has been established that they will not respond, and that is documented from dozens of peopleThis is not an isolated incidentView my service here: *** This is what I pay for while someone else uses my bandwidth, which was quite a bit last time I checkedStrange for not ever getting a site up, HUH?
Refund only
*** ***
Good Afternoon,We were sorry to hear about the frustrating experience with us and have since had a chance to review the interactions in more detailAfter review, we understand that Ms*** had trouble submitting a form and see that while we attempted to provide advice on how to
successfully submit the form, we also offered to handle the submission on her behalf if we could be provided with the detailsUnfortunately those details were never provided and we did not hear back on the matter.Next, we understand there was a concern that Ms*** was unclear on what was charged for servicesWhile we do not immediately send e-mail notifications, we do provide a billing system where all invoices can be reviewed and printed as neededIn regards to the cancellation request, we must clarify that Ms*** actually opened different e-mail threads requesting cancellationEach time a new e-mail thread is opened, we reply once to the ticket asking for our customer to reply back to prevent e-mail spoofingWe understand this was frustrating for Ms*** however it could have been avoided by submitting just a single request and this process is for the protection of our customers.Moving on to the refund request, at no point did we state we would not refund the payments but the ticket was not worked yet as we do handle our tickets in the order they are receivedAt this point we have now processed the request and have provided a full refund of amounts paidWe hope this fully resolves the concerns raised but if we can be of any further assistance, please let us know and we'll be glad to help
Hello,We were sorry to hear about Mr***s concern with the service and the charges for the service that was provided and would be glad to provide further
information. For clarification, Ehost does not provide Web Search Engine Optimization serivces. Mr*** did purchase the Search Engine Submission service in three seperate instances which submits the site to search engines. Mr***s website *** currently show in *** *** as well as *** and *** indicating that the service was successful that was purchased.Although we did not find any duplicate charges when reviewing Mr***s account history we did see that there were several failed attempts which might account for the confusion. We also tried to contact Mr*** by phone to try to assist with resolving his concerns, unfortunately Mr*** was not willing to speak with us and disconnected the call.At this time we ask Mr*** please provide the transaction ID's in question by replying to the recent email communication with those transactions ID's or a copy of the bank statement and we will be happy to work with Mr*** on those concerns
Sent: Tuesday, November 10, 3:PMTo: drteamSubject: Case # *** Good Afternoon,
In regards to case ***, we have reviewed the concerns and although we unfortunately missed the notification of this complaint, we have found that as of October 16th, one of our customer service managers had fully credited the account for this purchase in the amount requested, totaling $In regards to the concern that these charges were not authorized, our domain checkout process does have the shopping cart available for review, but we understand Tessa may have unintentionally clicked twice to finalize the payment without reviewing the cartThat said, we were happy to see that Tessa confirmed satisfaction with the account credit and if we can be of any further assistance with this complaint, please let us know -- Thanks, Jonathan *** Customer Service Supervisor HostGator.com
Hello ***,We apologize for the delayYour account has been canceled as requested and we have issued a refund in full for your
orderPlease allow 3-business days for this to appear on your credit card statementWe also received the feedback about the marketing emails that you received after your account was orderedWe can assure you that this was not sold to a 3rd party and all associated emails were in regards to eHost and eHost related addonsWe have placed your email address into the unsubscribe form, so you should no longer receive any of these offers.In regards to your domain, in most cases a $fee would be deducted from the refund to cover the costs of the registration, however I went ahead and issued the refund in full due to your experienceWith new domains, ICANN will not allow a transfer until the domain is at least days oldUntil then, we can update the DNS to point to any new host that you decide to go with, so you can still use this domain at no additional costAfter 8/26/you can reply back to this ticket and we will provide the EPP key if you wish to transfer the registration at that time.Please let us know if you have any additional questions or concerns
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
This result is created by eHost to show Revdex.com it's resolvedIt never worked before
Regards,
Dan M***
Good Morning,Thanks for the chance to address these concerns. First and foremost we'd like to apologize for the delay in having [redacted] domain registered. After review of the situation, unfortunately we found a bug in our system causing some initial payments not to properly apply to...
invoices. We have reported this issue to our developers and are working on correcting this as quickly as possible. In regards to the refund, while our response was delayed, at no point did we refuse or ignore the request for a refund but rather had not yet worked through all tickets submitted prior to this request. At this point the full payment totaling $83.76 has been refunded but if there are any further issues we can assist with, please let us know.
Good Afternoon,We were sorry to hear about the trouble getting started with our services and would have certainly liked to investigate the trouble but regrettably the account had already been terminated at the time this complaint was filed. We apologize for any frustrations faced with the...
new service and at this time have made sure the EPP key has been provided to allow transfer of the domain.If we can be of any further assistance with this matter, please let us know and we'll be more than happy to help in any way we can.
Good Afternoon,We'd like to start by apologizing for any inconvenience caused by this issue. To clarify, we do offer hosting at the cost of $2.75 per month, however this price is only available when paying for 36 months of service upfront. If the option is selected to instead pay monthly,...
the cost will be $4.19 per month. In regards to the duplicate charges, it appears that one amount of $4.19 was authorized and paid, however there was a duplicate authorization made in error. While the authorized amount will show as unavailable from the bank account, it was not fully released by the bank to us and kept in the authorized state. These authorizations can take anywhere from a few days to a few weeks to drop off depending on the bank or financial institution. At this time the account has been canceled and the captured amount of $4.19 has been refunded. If the remaining $4.19 is not available in the banking account within the time frame mentioned, we ask that [redacted] please use the ticket GCH-38545432 to update our management and we'll be glad to check the status. We offer our apologies once more for the trouble and will be watching for any further updates.
Good Afternoon,
To begin we'd like to offer our apologies for the trouble getting started with us. Although we have not yet heard of any bugs in our system that would change the price like this during the checkout process, we will be keeping an eye out for any similar reports as...
we of course want our customers receiving the service they intended.
We are also very aware of the need for more staff answering the phones and have just moved two new training classes to our phones to help eliminate such long waits. Although we are beginning to see progress, these efforts will continue until waits are dropped much lower and sustained over time.
As of about a week ago, we did follow up with [redacted] and went ahead and extended the billing cycle to the 3 years she had intended to purchase with no difference in price. We have received her confirmation that this resolved the concerns for her but we if we can be of any further assistance, we ask that [redacted] please reply back to the most recent ticket as this will remain assigned to our customer service management team.
Our apologies once more for the trouble getting started and thanks for the chance to look into the report on the checkout concerns.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
There is no signature, name of individual who has written this, no title of individual who has written this, no phone number, and as of today July 5th no refund has been received!
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
From: * *** Sent: Tuesday, December 01, 12:AMTo: drteamSubject: Re: You have a New Message from Revdex.com Regarding Complaint #***
Sorry I forgot to respondI am satisfied with the resolutionCan you update the status please?
Thanks, *** ***
I would like to start by saying that I will never use eHost againThis has been by far the worst customer service experience I have ever hadI purchased a domain name on Jan 9, and til today (March 1, 2016) I still have not been granted accessThey took my money immediately but the never set up my accountI have spent over hours cumulatively on hold trying to get help with this issue and I have emailed their support upwards of timesThey have stopped responding to my emails at this pointIt has been over weeks since they have responded to any emails I have sentAfter being sent to countless departments, I finally got through to someone that was willing to speak to the technical team on my behalfAfter sitting on hold for minutes he came back and stated that they know about the issue and will get to it when they get to itI am quoting his words hereHe claimed that I needed to be patient as there are other requests ahead of mePlease remember at this point I have been dealing with this issue for nearly monthsI asked if he knew where I was in the queue and he said he couldnt share that infoI asked if he had an estimated time of completion and he could not shareI asked for his last name and he could not shareFinally I asked for a manager and he said they were all busyI told him I would waitHe said okay and then sent me to a survey which automatically ends the callI called back and the next guy told me to be patientFinally I told him I would not be patient and he offered to refund me minus the $set up fee (which btw I was told would be waived at sign up but wasn't)All in all I would say to stay away from the 'reviews' online that claim this is a good hosting service
Revdex.com:
This letter is to inform you that eHost LLChas carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/30/and assigned ID ***
Regards,
Finally they have refunded me, Thank you for the service*** * ***
Good Afternoon,After review of this matter we see that on 06/30/an invoice was generated for the domain registrations but unfortunately this invoice was never paidAs such, after a few months of going unpaid, the invoice was deleted and the domains suspendedAt this time we
have recreated the invoice and informed Mr. *** that it is available for paymentOnce we have confirmation that the invoice has been paid, we'll be more than happy to provide the *** keys to allow for transfer of the domains.Please let us know if there are any questions on this information and we'll be happy to help
Please do not use this company, they do offer cheap prices but once you bought their services you get nightmare until you dump themI am trying to get technical support for over a month and unsuccessful as of today and they just doing what ever they wantI was planning to switch my current hosting need to them that is almost account and thank god I found out this is not worth any penny
Good Morning,Thanks for the chance to address these concernsFirst and foremost we'd like to apologize for the delay in having *** domain registeredAfter review of the situation, unfortunately we found a bug in our system causing some initial payments not to properly apply to invoicesWe have reported this issue to our developers and are working on correcting this as quickly as possibleIn regards to the refund, while our response was delayed, at no point did we refuse or ignore the request for a refund but rather had not yet worked through all tickets submitted prior to this requestAt this point the full payment totaling $has been refunded but if there are any further issues we can assist with, please let us know
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I appreciate the prompt and professional response from e-host about my complaintI genuinely feel the original misunderstanding has/will be taken seriously within the company's customer service representativesI am grateful this experience has allowed me to realize the importance of looking into a company/service in more depth before making a purchaseThis will allow me to understand the companies integrity and possible hidden fee's that may or may not applyThis experience has also allowed me to fully appreciate and value the services the Revdex.com offersThey have been a great help in resolving the miscommunication between e-host and myselfI also respect the length of time e-host responded to my complaint and the agreed outcomeThis unexpected outcome, has actually encouraged us to keep using their hosting and website building servicesThey have also led me to be a huge Revdex.com fan!
Blessings,***
Good Afternoon,
First and foremost we'd like to offer our apologies for the delay in activating Mr. Bautista's accountUnfortunately after review of the situation we did
find that this account was awaiting activation as the purchase had not yet been verified by our billing staff due to very large queues following our Black Friday and Cyber Monday promotionsWe've since had a chance to bring the response time down now that we've made our way through all orders in the order they were received, and although we're sorry to hear Mr. Bautista has decided to cancel his account, we have provided a full refund of$ and wish him the best of luck with his new hostIf we can be of any further assistance with this account please let us know and we'll be happy to help
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Sent: Wednesday, July 13, 3:PMSubject: Re: You have a New Message from Revdex.com Regarding Complaint #***
OK, so I sent you a request to keep open, my situation with E-Host and my concernsThey agreed to the terms that I didThey have not refunded my payment as agreed uponNot even return service to my siteI am paying for a service I am not recieving and they seem to be above the law, and code of business conductThey sent me an email that did not represent our agreement and I again requested them return service, or a full refund for services not renderedI even sent a paypal link for return of fundsI have not got a return email, return of funds or return of serviceWhen I sent you a link of testimony from others, to show proof of service and conductI did not mean for it to be interpreted as a legal document, just to show intentThis is fraud and I would like some action to resolve this situationIf I came to your city and stole money from someone, I would be arrested and prosecuted for theftAre you telling me that in the State Of Texas, online fraud is legal?
I supplied a *** *** link for return of funds to E-Host, along with the agreed payment amount set forth in the resolutionI have honered all my commitments to the contractBreach of contract by E-Host must be addressedI wish to retain my domain name I rightfully and legal, bought and paid for under the terms of the contract, meaning they can not sell it to me again at a profitIt was a cent domain name
Please assist me with resolving this issue, as it has been established that they will not respond, and that is documented from dozens of peopleThis is not an isolated incidentView my service here: *** This is what I pay for while someone else uses my bandwidth, which was quite a bit last time I checkedStrange for not ever getting a site up, HUH?
Refund only
*** ***
Good Afternoon,We were sorry to hear about the frustrating experience with us and have since had a chance to review the interactions in more detailAfter review, we understand that Ms*** had trouble submitting a form and see that while we attempted to provide advice on how to
successfully submit the form, we also offered to handle the submission on her behalf if we could be provided with the detailsUnfortunately those details were never provided and we did not hear back on the matter.Next, we understand there was a concern that Ms*** was unclear on what was charged for servicesWhile we do not immediately send e-mail notifications, we do provide a billing system where all invoices can be reviewed and printed as neededIn regards to the cancellation request, we must clarify that Ms*** actually opened different e-mail threads requesting cancellationEach time a new e-mail thread is opened, we reply once to the ticket asking for our customer to reply back to prevent e-mail spoofingWe understand this was frustrating for Ms*** however it could have been avoided by submitting just a single request and this process is for the protection of our customers.Moving on to the refund request, at no point did we state we would not refund the payments but the ticket was not worked yet as we do handle our tickets in the order they are receivedAt this point we have now processed the request and have provided a full refund of amounts paidWe hope this fully resolves the concerns raised but if we can be of any further assistance, please let us know and we'll be glad to help
Hello,We were sorry to hear about Mr***s concern with the service and the charges for the service that was provided and would be glad to provide further
information. For clarification, Ehost does not provide Web Search Engine Optimization serivces. Mr*** did purchase the Search Engine Submission service in three seperate instances which submits the site to search engines. Mr***s website *** currently show in *** *** as well as *** and *** indicating that the service was successful that was purchased.Although we did not find any duplicate charges when reviewing Mr***s account history we did see that there were several failed attempts which might account for the confusion. We also tried to contact Mr*** by phone to try to assist with resolving his concerns, unfortunately Mr*** was not willing to speak with us and disconnected the call.At this time we ask Mr*** please provide the transaction ID's in question by replying to the recent email communication with those transactions ID's or a copy of the bank statement and we will be happy to work with Mr*** on those concerns
Sent: Tuesday, November 10, 3:PMTo: drteamSubject: Case # *** Good Afternoon,
In regards to case ***, we have reviewed the concerns and although we unfortunately missed the notification of this complaint, we have found that as of October 16th, one of our customer service managers had fully credited the account for this purchase in the amount requested, totaling $In regards to the concern that these charges were not authorized, our domain checkout process does have the shopping cart available for review, but we understand Tessa may have unintentionally clicked twice to finalize the payment without reviewing the cartThat said, we were happy to see that Tessa confirmed satisfaction with the account credit and if we can be of any further assistance with this complaint, please let us know -- Thanks, Jonathan *** Customer Service Supervisor HostGator.com
Hello ***,We apologize for the delayYour account has been canceled as requested and we have issued a refund in full for your
orderPlease allow 3-business days for this to appear on your credit card statementWe also received the feedback about the marketing emails that you received after your account was orderedWe can assure you that this was not sold to a 3rd party and all associated emails were in regards to eHost and eHost related addonsWe have placed your email address into the unsubscribe form, so you should no longer receive any of these offers.In regards to your domain, in most cases a $fee would be deducted from the refund to cover the costs of the registration, however I went ahead and issued the refund in full due to your experienceWith new domains, ICANN will not allow a transfer until the domain is at least days oldUntil then, we can update the DNS to point to any new host that you decide to go with, so you can still use this domain at no additional costAfter 8/26/you can reply back to this ticket and we will provide the EPP key if you wish to transfer the registration at that time.Please let us know if you have any additional questions or concerns
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
This result is created by eHost to show Revdex.com it's resolvedIt never worked before
Regards,
Dan M***
Good Morning,Thanks for the chance to address these concerns. First and foremost we'd like to apologize for the delay in having [redacted] domain registered. After review of the situation, unfortunately we found a bug in our system causing some initial payments not to properly apply to...
invoices. We have reported this issue to our developers and are working on correcting this as quickly as possible. In regards to the refund, while our response was delayed, at no point did we refuse or ignore the request for a refund but rather had not yet worked through all tickets submitted prior to this request. At this point the full payment totaling $83.76 has been refunded but if there are any further issues we can assist with, please let us know.
Good Afternoon,We were sorry to hear about the trouble getting started with our services and would have certainly liked to investigate the trouble but regrettably the account had already been terminated at the time this complaint was filed. We apologize for any frustrations faced with the...
new service and at this time have made sure the EPP key has been provided to allow transfer of the domain.If we can be of any further assistance with this matter, please let us know and we'll be more than happy to help in any way we can.
false advertising, very bad hosting service
awful customer service
Good Afternoon,We'd like to start by apologizing for any inconvenience caused by this issue. To clarify, we do offer hosting at the cost of $2.75 per month, however this price is only available when paying for 36 months of service upfront. If the option is selected to instead pay monthly,...
the cost will be $4.19 per month. In regards to the duplicate charges, it appears that one amount of $4.19 was authorized and paid, however there was a duplicate authorization made in error. While the authorized amount will show as unavailable from the bank account, it was not fully released by the bank to us and kept in the authorized state. These authorizations can take anywhere from a few days to a few weeks to drop off depending on the bank or financial institution. At this time the account has been canceled and the captured amount of $4.19 has been refunded. If the remaining $4.19 is not available in the banking account within the time frame mentioned, we ask that [redacted] please use the ticket GCH-38545432 to update our management and we'll be glad to check the status. We offer our apologies once more for the trouble and will be watching for any further updates.
Good Afternoon,
To begin we'd like to offer our apologies for the trouble getting started with us. Although we have not yet heard of any bugs in our system that would change the price like this during the checkout process, we will be keeping an eye out for any similar reports as...
we of course want our customers receiving the service they intended.
We are also very aware of the need for more staff answering the phones and have just moved two new training classes to our phones to help eliminate such long waits. Although we are beginning to see progress, these efforts will continue until waits are dropped much lower and sustained over time.
As of about a week ago, we did follow up with [redacted] and went ahead and extended the billing cycle to the 3 years she had intended to purchase with no difference in price. We have received her confirmation that this resolved the concerns for her but we if we can be of any further assistance, we ask that [redacted] please reply back to the most recent ticket as this will remain assigned to our customer service management team.
Our apologies once more for the trouble getting started and thanks for the chance to look into the report on the checkout concerns.