SunCrest Realty, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have
determined that my complaint has NOT been resolved because:
Reggie has the copy of the texts between Doug and me, including copy of sticker from the car stating what was sold and what was delivered You do not need any more information from me Go speak to Reggie prior to asking anything from me (If you want to speak to me directly, I'm not in the country until 3/**).
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** **

We are looking into the issue of the incorrect sales tax rate. As per our previous conversation, you were going to cancel your warranty through Toyota to lower the principal balance of your account

The business Rockland Toyota is closed and no longer exists.

although pictures did not come through, the vehicle that you purchased and paid for had all options installed as per the factory label and you were charged for the vehicle you purchased.  I see no money due to you and consider this case closed.  We can not change factory equipment or refund based on anything that is on the federal label.  I hope this answers your questions.

All the information in the contracts signed by the customer match information that the bank has.  Customer made additional purchases from the Finance department in which appears to be the amount of the confusion.  Customer is always welcome to come back in and we can go over the contract...

and products he/she signed for when he/she purchased the vehicle.  We are reaching out to the customer again by phone to explain any confusion.[redacted]

All contracts, and forms that the customer signed, along with additional finance and protection products purchased are all listed.  We find no errors or information that supports any claim otherwise.  We are closing this case on our side.

I would need to see a copy of the window sticker showing that the vehicle came equipped with floor mats.  Vehicles do not come with them as standard equipment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
No, what I purchased and what I received was different.   I paid for the carpet floor with door sill package and I got the all weather floor mat.  The difference is $185.   If you consider this case closed with Revdex.com, I'll not hesitate to take further action with the courts or the consumer protection from auto dealers with the rockland country.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 What extras did I get its a stock manual transmission base model please explain thank u?.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Issue is with True Car.  They pulled incorrect data from our database.