Sundae Express Inc.

In the last conversation with the customer's realtor, it was established that one ceiling fan was indeed damaged during the move. We tried locating the same ceiling fan or something similar and were unable to, the customer stated she would like both ceiling fans to match and would find the correct...

ceiling fan and get back with our company in order to proceed with the replacement purchase. This was the last that was heard from the customer, if we can get the preferred information needed to replace either one or both fans, there is no problem in doing so. Another option would have been for the customer to file a claim within (30) days of the move and we could have paid the claim amount to cover replacement. If there is anything else we can do to help please feel free to let us know, thank you for your time.   [redacted] Thomson Van Lines ###-###-#### ###-###-#### Fax [redacted]