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Sundance Art Glass

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Reviews Sundance Art Glass

Sundance Art Glass Reviews (3)

I am rejecting this response because: Sundance Art Glass has told me twice that they sent a return label via email but I haven't received anything. I informed them of this multiple times. The last time I told them I had received no UPS label from them via email was 5 days ago on December 30. They still haven't sent a return label. In addition, I should not have to wait for over 6 weeks to get a refund for something that was Sundance Art Glass mistake. I would still like a refund in the amount of $161.84 immediately. If Sundance Art Glass eventually decides to make good on their promise to send a return label, I will also return the merchandise they sent by mistake. In the meantime, I would like an immediate refund in the amount of $161.84.

We strive to satisfy all of our customers with prompt courteous service. This customer asked for a refund and we wanted to refund him as soon as possible, no questions asked. Despite constant communication, the customer is refusing to return the merchandise. We have repeatedly sent free shipping...

return labels in emails plus provided a free shipping return label for him through the mail. Or he can simply return the merchandise by the method of his choice. Once we receive the merchandise back we will promptly refund him. We are sorry for any inconvenience to him.[redacted]

Review: 10 days ago I opened my order from Sundance Art Glass. They sent 4 lbs of the wrong color glass as well as a couple other mistakes on the order. I asked them at that time to please send me the correct color glass ASAP because I really needed it right away to make and fill my lampwork glass holiday orders. I waited 6 days for an answer with no response. Then on Monday the 30th of November I emailed them again with another request to ship my correct order right away. The next day I received a two sentence response: "I am working on it. The guy who was handling it has left the company." I asked again if they could please just ship out my order since it was only 3 items and very simple to do. For the last 5 days, I've asked at least once a day via email if Sundance would please just ship out my order or at the very least let me know if they planned on filling it or not so I could make other arrangements if they weren't going to make it right.After 10 days of trying hard to get my order filled, I'm giving up on dealing with Sundance Art Glass directly. I've decided to involve the Revdex.com in hopes that my order will be filled without me having to write dozens more emails.Desired Settlement: I would like the 4 lbs of Northstar Dark Blue Amber/Purple glass and the two 17" regular size rod rests to be shipped out right away via express mail for delivery ASAP.

Business

Response:

We strive to satisfy all of our customers with prompt courteous service. This customer asked for a refund and we wanted to refund him as soon as possible, no questions asked. Despite constant communication, the customer is refusing to return the merchandise. We have repeatedly sent free shipping return labels in emails plus provided a free shipping return label for him through the mail. Or he can simply return the merchandise by the method of his choice. Once we receive the merchandise back we will promptly refund him. We are sorry for any inconvenience to him.[redacted]

Consumer

Response:

I am rejecting this response because: Sundance Art Glass has told me twice that they sent a return label via email but I haven't received anything. I informed them of this multiple times. The last time I told them I had received no UPS label from them via email was 5 days ago on December 30. They still haven't sent a return label. In addition, I should not have to wait for over 6 weeks to get a refund for something that was Sundance Art Glass mistake. I would still like a refund in the amount of $161.84 immediately. If Sundance Art Glass eventually decides to make good on their promise to send a return label, I will also return the merchandise they sent by mistake. In the meantime, I would like an immediate refund in the amount of $161.84.

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Description: Art Galleries, Dealers & Consultants

Address: 6052 Foster Rd, Paradise, California, United States, 95969-4531

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www.sundanceglass.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Sundance Art Glass, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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