Initial Business Response /* (1000, 5, 2017/10/16) */
The signed financial statement on file in this case states:
"We require patient portion be paid at the time service is renderedWe accept cash, check and major credit cardsWe also have flexible payment plans with Care Credit to
finance your treatmentApplication for these plans is free and takes only a few minutesWhen an insurance card is supplied to our staff we will, as a courtesy to our patients, file a claim with your insurance carrierResponsibility for full payment of this account is yoursYou, the patient will be responsible for any costs incurred to collect any unpaid debt, but not limited to collection fees, interest fees and attorney feesYou may be charged a 1.5% finance charge per month (18%) annually) if your balance goes beyond days."
We do our best to be informed about insurance plans for hundreds of companiesYear to year changes can be difficult to obtain for every single companySome plans allow for two "cleaning" appointments in a calendar year and do not have to be exactly six months and one day apartNot all insurance companies are available to contact for plan information, which is why we always state that it is the patient's responsibility to be informed of their own insurance policy
Unfortunately, this situation has lingered for almost a year nowI will absorb the cost of the treatment rendered as a courtesy, but do not feel it is Warsaw Family Dentistry's responsibility to do so
Initial Consumer Rebuttal /* (2000, 7, 2017/10/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We appreciate the offer from Warsaw Family Dentistry to absorb the cost of the treatment and will accept it as complete resolution of the complaint
Initial Business Response /* (1000, 5, 2017/10/16) */
The signed financial statement on file in this case states:
"We require patient portion be paid at the time service is renderedWe accept cash, check and major credit cardsWe also have flexible payment plans with Care Credit to
finance your treatmentApplication for these plans is free and takes only a few minutesWhen an insurance card is supplied to our staff we will, as a courtesy to our patients, file a claim with your insurance carrierResponsibility for full payment of this account is yoursYou, the patient will be responsible for any costs incurred to collect any unpaid debt, but not limited to collection fees, interest fees and attorney feesYou may be charged a 1.5% finance charge per month (18%) annually) if your balance goes beyond days."
We do our best to be informed about insurance plans for hundreds of companiesYear to year changes can be difficult to obtain for every single companySome plans allow for two "cleaning" appointments in a calendar year and do not have to be exactly six months and one day apartNot all insurance companies are available to contact for plan information, which is why we always state that it is the patient's responsibility to be informed of their own insurance policy
Unfortunately, this situation has lingered for almost a year nowI will absorb the cost of the treatment rendered as a courtesy, but do not feel it is Warsaw Family Dentistry's responsibility to do so
Initial Consumer Rebuttal /* (2000, 7, 2017/10/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We appreciate the offer from Warsaw Family Dentistry to absorb the cost of the treatment and will accept it as complete resolution of the complaint