SUNDANCE Energy Services Inc

February 26, 2018Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I appreciated your assistance in getting the complaint I had with the SunDance Energy Services, Incresolved, and I accept their offer to issue a $refund to me
Sincerely,
*** ***

The parts breakdown given was correct. Our service technician Mark, gave *** the full amount prior to ordering the part and performing the work. *** approved the full amount and we completed the job

Sundance completed their work on Wednesday, July 6, 2016 and it passed code inspection on Friday, July 11, 2016.
 
The issue is now resolved.

Mr. [redacted],I sincerely apologize for your frustration.  We...

definitely did not take advantage of a Senior Citizen.  We have been in business over 35 years and we pride ourselves on our service.  I have investigated the situation.  That is our price on that particular control board.  We stand by our services and prices.  However, due to the miscommunication, we will issue a refund for $400. I will give this to our accounting department today.  A check will be mailed out to your address.Regards,Deanna

Complaint: [redacted] I am rejecting this response because: Ms. [redacted] assertion that I never responded to her email of 6/1/16 are not true. Please see an attached screenshot of two emails that were sent to her requesting confirmation of which day she was referring to. I have received no communication since. I felt that 5 weeks with no date scheduled, 3 weeks for responses prior to that, and 5 days since my last email were reasonable. Sundance has not attempted to phone us whatsoever to resolve this. Email is not the only form of communication if they were truly serious about correcting the issue. I can provide two months of cell phone records proving that no calls were made to us by Sundance. I stand by my original statement that one email in the month after installation is unacceptable response to repair the items. Yes, we have been using the unit for a year. Keep in mind that half of the year we did not use the a/c and our dogs do not frequently play outside in winter, so the risk of damage was much less than it is in Spring/Summer when they are outside more. I also take issue with Ms. [redacted] personal and unprofessional remark that I do not understand the limitations of code and inspector scheduling. While my personal experience is neither here nor there, I have done construction contract legal for 26 years (For a Fortune 15 company, and I do consulting as well) and am actually well versed in permitting and construction/vendor processes. I had made the sales rep well aware of the installation issues when I spoke to him verbally regarding the thermostat installation. No action was taken. Ms. [redacted] is also losing sight of the issue at hand, which is not the code inspection scheduling. We cannot have the inspectors out until Sundance corrects the code deficiencies. So what hours the inspectors work is immaterial at this point - the ONLY thing we have been trying to do is get Sundance out at this point, which we have been unable to do. Yes, inspectors need to come out again. But they cannot do so until Sundance does their piece. If their excuse for noncommunication is that I advised them of their liability should damage due to their unperformed work occur, what was the excuse for the 5 weeks prior to that when they didn't respond either? Sincerely, [redacted]

Attached you will find a letter of response to the complaint against our company by one of our customers. We feel that we have done everything that we can to address the situation, but have found that the customer has not been willing or able to schedule a time for our technicians to correct issues...

and have final inspections completed. Our customer service representative who has been working with the customers has been very patient through the whole process of trying to finalize their installation. The customer does not seem to understand that we cannot schedule city/county inspectors late at night or on weekends. We understand that the customer is having issues taking time off of work to be at home to meet with inspectors or our crew. The customers have been using the equipment since the time it was installed last year and there has not been a problem with the equipment.