Initial Business Response / [redacted] (1000, 9, 2016/11/03) */ I talked to [redacted] The information is correct on the complaintThe extra amount that was being held on the debit card has been releasedI did apologize for the laughing in the background on the phoneI explained I didn't feel they were laughing at himHe accepted my apology and said the complaint had been taken care of
Initial Business Response / [redacted] (1000, 5, 2015/07/06) */ [redacted] was a guest at Grand Country when we were informed by her that ants had gotten into some candy in her roomAfter several contacts with Mrs***, along with apologies, we offered her [redacted] for her problems, which she acceptedWe are sorry for her experience at Grand Country Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) They only offered me [redacted] not [redacted] I only accepted because I was tired of having to deal with the middle manI had sent a follow up complaint email and have not heard a response to that
Initial Business Response /* (1000, 9, 2017/05/17) */
The customer has been contacted directly and the matter has been resolved. When direct contact was made she was happy with our response and resolution
Initial Business Response /* (1000, 9, 2016/11/03) */
I talked to [redacted]. The information is correct on the complaint. The extra amount that was being held on the debit card has been released. I did apologize for the laughing in the background on the phone. I explained I didn't feel they were...
laughing at him. He accepted my apology and said the complaint had been taken care of
Initial Business Response /* (1000, 5, 2015/07/06) */
[redacted] was a guest at Grand Country when we were informed by her that ants had gotten into some candy in her room. After several contacts with Mrs. [redacted], along with apologies, we offered her [redacted] for her problems, which she accepted. We...
are sorry for her experience at Grand Country
Initial Consumer Rebuttal /* (3000, 7, 2015/07/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They only offered me [redacted] not [redacted] I only accepted because I was tired of having to deal with the middle man. I had sent a follow up complaint email and have not heard a response to that.
Initial Business Response / [redacted] (1000, 9, 2016/11/03) */ I talked to [redacted] The information is correct on the complaintThe extra amount that was being held on the debit card has been releasedI did apologize for the laughing in the background on the phoneI explained I didn't feel they were laughing at himHe accepted my apology and said the complaint had been taken care of
Initial Business Response / [redacted] (1000, 5, 2015/07/06) */ [redacted] was a guest at Grand Country when we were informed by her that ants had gotten into some candy in her roomAfter several contacts with Mrs***, along with apologies, we offered her [redacted] for her problems, which she acceptedWe are sorry for her experience at Grand Country Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) They only offered me [redacted] not [redacted] I only accepted because I was tired of having to deal with the middle manI had sent a follow up complaint email and have not heard a response to that
Initial Business Response /* (1000, 9, 2017/05/17) */
The customer has been contacted directly and the matter has been resolved. When direct contact was made she was happy with our response and resolution
Initial Business Response /* (1000, 9, 2016/11/03) */
I talked to [redacted]. The information is correct on the complaint. The extra amount that was being held on the debit card has been released. I did apologize for the laughing in the background on the phone. I explained I didn't feel they were...
laughing at him. He accepted my apology and said the complaint had been taken care of
Initial Business Response /* (1000, 5, 2015/07/06) */
[redacted] was a guest at Grand Country when we were informed by her that ants had gotten into some candy in her room. After several contacts with Mrs. [redacted], along with apologies, we offered her [redacted] for her problems, which she accepted. We...
are sorry for her experience at Grand Country
Initial Consumer Rebuttal /* (3000, 7, 2015/07/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They only offered me [redacted] not [redacted] I only accepted because I was tired of having to deal with the middle man. I had sent a follow up complaint email and have not heard a response to that.