Sundance Realtors

This letter is in response to ID [redacted] The client contacted our office requesting help logging on to the portal to retrieve owner statementsShe stated that her linformation was not workingWe verified her email and advised her that she would be receiving a link in her email from the host site to reset her informationWe received another call approximately a week later stating she still had not received an emailWe verified her information again and requested that she be sent the link to change her linformationWe do not have access to email her this information, it is sent directly from the host siteWe were unaware that the client and her husband were going through a separationWe received a call from the husband stating that he was having no issues logging into the portal.The client was asked if she would like for us to email her a copy of her statement, her response was that she wanted to be able to access it for herselfThe client says that we asked her "why do you need a log in, what do you need to look up?" In her complaint she said she felt she was being interrogated, this was not the case, we were only asking questions to see if we could easily assist her by sending her the information she was asking for through email until we could resolve the portal issue.She stated that she simply wanted laccess, monthly statements and a copy of the lease agreement from the current tenantWe have emailed her the last two months statements along with the lease agreement and have asked her to give us her linformation so we could see if we were able to resolve the issue from this endThe client has not responded as of this date

This letter is in response to the complaint filed from Mr***. His complaint states that he has left messages and the company is not responding back. The only recent correspondence that we have received from Mr*** is an email dated September 19, at 1:PM and the Property
Manager responded to this email on September 19, at 2:PMLess then an hour later. This email was in regards to Mr*** giving his day notice and asking for instructions on the procedure. The Property Manager informed him that his contract was not up until August 15, and did he want the tenant to stay or vacate when their lease was upAccording to the ***s we have on hand, we have not heard back from Mr***. We have also called Mr*** from the office yesterday and also Mr***/Broker called Mr*** yesterday from the office phone and gave Mr*** his personal cell phone number to call him back, and as of this date and time, Mr*** has not returned the call yet. We are also concerned about the two emails that the Revdex.com said that they sent us regarding this issue. One on December 10th and a 2nd notice on December 26th. We never received those notices via email. We do not know why we did not receive them, if maybe they had went to spam. We have requested that we be sent a hard copy in the mail from this point on Sincerely, *** *** Property Manager

Initial Business Response /* (1000, 5, 2015/08/04) */
Tenant moved into the property on 5/5/Tenant called and reported that the toilet was not working and that the front door knobs were not lockingSundance Maintenance was sent out and repaired both the toilet and the door knobTenant
called in on 6/11/and reported that the City of Lawton shut their water off for high usageWe sent out Ken's plumbing to rectify the situationKen's Plumbing reported back to Sundance they had fixed the problem which was a toilet that was constantly runningKen's called the City to ensure them the problem had been fixed so the water would be reconnectedTenant came in towards the end of June to ask that the owner of the property or Sundance pay for the water billWe contacted the owner and he said that he will not pay for the water usage since the repair was made as soon as the tenant reported the problem to our officeWe were never notified that the repair was not repaired sufficiently after the first service call in May

This letter is in response to ID
[redacted]. The client contacted our office requesting help logging on to the
portal to retrieve owner statements. She stated that her log-in information was
not working. We verified her email and advised her that she would be receiving
a link in her email from the...

host site to reset her information. We received
another call approximately a week later stating she still had not received an
email. We verified her information again and requested that she be sent the
link to change her log-in information. We do not have access to email her this
information, it is sent directly from the host site. We were unaware that the
client and her husband were going through a separation. We received a call from
the husband stating that he was having no issues logging into the portal.The client was asked if she would like
for us to email her a copy of her statement, her response was that she wanted
to be able to access it for herself. The client says that we asked her
"why do you need a log in, what do you need to  look up?"  In her complaint  she said she felt she was being interrogated,
this was not the case, we were only asking questions to see if we could easily
assist her by sending her the information she was asking for through email until
we could resolve the portal issue.She
stated that she simply wanted log-in access, monthly statements and a copy of
the lease agreement from the current tenant. We have emailed her the last two
months statements along with the lease agreement and have asked her to give us
her log-in information so we could see if we were able to resolve the issue
from this end. The client has not responded as of this date.

Attached.

This letter is in response to ID [redacted]. The clients
complaint was that he had been charged late fee's when he made his payment on
time. The client made his payments through Paylease, which is an online pay
service. We have researched his payments and he initiated the payments on the 1st of the...

month and we would be paid out between. the 4th-6th of every month, after late fees
are posted on the 4thWe have corrected thisissue and removed the late fees
from the clients account.The client states that he would like us to contact the
major credit bureaus that this matter has been resolved. This has never been
reported to any credit bureaus.The client has been called and
updated that the account has been fixed.