Sundance Yacht Sales & Marinas

These guys took my money and left me with no boat.
I paid in full for the boat in July and I have yet to take possession of it. I was promised it would take 'about a week' to get some minor changes fixed yet my new boat is still undelivered.
I understand most boat buyers get a final walk-through and 'delivery'- but I got neither. I struggle with how the boat works and the only one time I drove it alone I spent my time pumping out the already full sewage tank. And this boat was BRAND NEW.
Sundance Yachts knows they have not treated me well and in our last interaction I asked for them to 'swap out' my NC11 for any other 2017 NC11: they agreed but then back-peddled and tried to 'sell' it to me for more money. It should be noted that I didn't even negotiate my original boat purchase-- I paid the 'boat show' sticker price and asked them to add in a tender/davit and a few outlets.
At this stage if I am going to pay more for an operable boat I will move to a SeaRay. I love the NC11 but I cant imagine having to deal with these guys any longer. I would rather have a boat I like a little less and service I can trust.