Sunday House Inn *** *** ** *** Alpine, TX *** 03/26/Revdex.com Corporate Office *** ** *** *** Austin, TX *** ID *** Dear Revdex.com, I have looked into the matter of Mrs*** ***, the following happened: Fact 1: Mrs*** *** made the reservation for
two nights via Booking.com and agreed to the price of $plus tax a night with a hour cancellation policy and 100% first night charge (2/27/15)Fact 2: On the day of arrival (2/27/15), the reservation was checked and authorized for a two night stay and the credit card was charged $at 1:pmFact 3: Mrs*** called on the day of arrival (2/27/at 8:pm) and tried to cancel the reservation, however, the hour cancellation had already expiredShe was told that she would still be charged for the first night and agreed to itBecause she was already charged for the two nights, a refund for $was issued to her credit card at 8:pm on the same dateFact 4: Next morning, 2/28/at 10:am, Mrs*** *** showed up to check in to her room before check out timeShe was explained that she had been charged for the previous night as a no show and a manager's discount will be given to her for the night of 2/28/and the rate was reduced to $plus tax(The hotel still has to pay full commission to booking.com of $regardless of the discount given to her for the second night) Fact 5: She agreed to all of these terms and even signed the credit card authorization charge and refund slipsSincerely yours, Front desk manager *** ***
Complaint: [redacted]
I am rejecting this response because: The said business is stating that I was responsible for a two-day stay, but refunded funds to my credit card. Why would that be necessary if I was locked in for two days. I do not appreciate being lied to due to a mistake on their part. Obviously, the manager misspoke before assessing the situation. As you can see by the statement and phone calls, the charge & refund was on the same day. The response and facts do not align. The manager even lied about the times that I called as well. I think the said business made me believe that I was receiving a refund (which I was told), but when they realized the mistake, they charged me for the difference needed to pay the balance. I would have accepted an apology for their ignorance, but to state a blatant lie is unacceptable.
Regards,
[redacted]
Sunday House Inn *** *** ** *** Alpine, TX *** 03/26/Revdex.com Corporate Office *** ** *** *** Austin, TX *** ID *** Dear Revdex.com, I have looked into the matter of Mrs*** ***, the following happened: Fact 1: Mrs*** *** made the reservation for
two nights via Booking.com and agreed to the price of $plus tax a night with a hour cancellation policy and 100% first night charge (2/27/15)Fact 2: On the day of arrival (2/27/15), the reservation was checked and authorized for a two night stay and the credit card was charged $at 1:pmFact 3: Mrs*** called on the day of arrival (2/27/at 8:pm) and tried to cancel the reservation, however, the hour cancellation had already expiredShe was told that she would still be charged for the first night and agreed to itBecause she was already charged for the two nights, a refund for $was issued to her credit card at 8:pm on the same dateFact 4: Next morning, 2/28/at 10:am, Mrs*** *** showed up to check in to her room before check out timeShe was explained that she had been charged for the previous night as a no show and a manager's discount will be given to her for the night of 2/28/and the rate was reduced to $plus tax(The hotel still has to pay full commission to booking.com of $regardless of the discount given to her for the second night) Fact 5: She agreed to all of these terms and even signed the credit card authorization charge and refund slipsSincerely yours, Front desk manager *** ***
Complaint: [redacted]
I am rejecting this response because: The said business is stating that I was responsible for a two-day stay, but refunded funds to my credit card. Why would that be necessary if I was locked in for two days. I do not appreciate being lied to due to a mistake on their part. Obviously, the manager misspoke before assessing the situation. As you can see by the statement and phone calls, the charge & refund was on the same day. The response and facts do not align. The manager even lied about the times that I called as well. I think the said business made me believe that I was receiving a refund (which I was told), but when they realized the mistake, they charged me for the difference needed to pay the balance. I would have accepted an apology for their ignorance, but to state a blatant lie is unacceptable.
Regards,
[redacted]