Sundog Solar

Revdex.com of Eastern MA, ME, RI & VT [redacted] ***To whom this may concern:Regarding complaint number [redacted] , Sundog Solar was contracted to install a [redacted] ground mounted solar array for [redacted] and [redacted] in June of During the winters of 2012/and 2013/there was movement of some of the cement piers due to frost heaving We attempted to mitigate this problem by insulating some of the piers that we thought were moving This didn’t solve the problem so it was decided that an engineer should look at the structure and provide a professional analysis of the situation The [redacted] ’s hired [redacted] during the Summer of The engineer concluded that some movement of the piers had occurred and that corrective action should take place, but he would defer to the recommendations of the installers engineer Sundog Solar hired [redacted] in September of to conduct the same analysis of the array His conclusion was that there were signs of movement and that a measured study should be conducted to determine which piers are moving in the Winter Neither engineer indicated that any danger exists which would necessitate performing any repairs before the study has been completed At this point we are waiting for permission to send a surveyor out to the array to take measurements to establish a baseline.Sundog Solar is prepared to take corrective action once the study is complete It should be noted that the solar electric system has performed above and beyond the projected production numbers providing the [redacted] ’s with clean, reliable solar power since the system was commissioned[redacted] ***Sundog Solar LLC

Revdex.com of Eastern MA, ME, RI & VT [redacted] ***To whom this may concern:Regarding complaint number [redacted] , Sundog Solar was contracted to install a [redacted] ground mounted solar array for [redacted] and [redacted] in June of ? During the winters of 2012/and 2013/there was movement of some of the cement piers due to frost heaving? We attempted to mitigate this problem by insulating some of the piers that we thought were moving? This didn’t solve the problem so it was decided that an engineer should look at the structure and provide a professional analysis of the situation? The [redacted] ’s hired [redacted] during the Summer of ? The engineer concluded that some movement of the piers had occurred and that corrective action should take place, but he would defer to the recommendations of the installers engineer? Sundog Solar hired [redacted] in September of to conduct the same analysis of the array? His conclusion was that there were signs of movement and that a measured study should be conducted to determine which piers are moving in the Winter? Neither engineer indicated that any danger exists which would necessitate performing any repairs before the study has been completed? At this point we are waiting for permission to send a surveyor out to the array to take measurements to establish a baseline.Sundog Solar is prepared to take corrective action once the study is complete? It should be noted that the solar electric system has performed above and beyond the projected production numbers providing the [redacted] ’s with clean, reliable solar power since the system was commissioned[redacted] ***Sundog Solar LLC

Dear Revdex.com, Our engineer’s report indicated that the vertical supports for the panels were not installed correctlyIt required a minimum of 3” of concrete around each support and many of the vertical supports were right at the edge of the concrete [redacted] , the company that produces the rack system have seen pictures of the installation and indicated the array was not installed to their specificationsWe did not get the array support system that we paid forIt is required in this area to have a snow load of lbs per square foot and Sundog installed a snow load of up to lbs per square footSundog’s own engineer indicated that the front piers did not meet the correct depth of installation for this area and they admitted that the rear right pier concrete had disappeared out of sight when 6” should be above ground, meaning that pier has sunk at least 6”It has never been an issue that we were not producing sufficient power but with the really poor installation of the array this could easily change and the panels could become a danger to our neighbors and their propertiesSnow load alone could stop power in an instant and break the panels and those panels could easily be blown in the strong winds we have here Thank you, [redacted] Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted]

Dear Revdex.com, Our engineer’s report indicated that the vertical supports for the panels were not installed correctlyIt required a minimum of 3” of concrete around each support and many of the vertical supports were right at the edge of the concrete***, the company that produces the rack system have seen pictures of the installation and indicated the array was not installed to their specificationsWe did not get the array support system that we paid forIt is required in this area to have a snow load of lbs per square foot and Sundog installed a snow load of up to lbs per square footSundog’s own engineer indicated that the front piers did not meet the correct depth of installation for this area and they admitted that the rear right pier concrete had disappeared out of sight when 6” should be above ground, meaning that pier has sunk at least 6”It has never been an issue that we were not producing sufficient power but with the really poor installation of the array this could easily change and the panels could become a danger to our neighbors and their propertiesSnow load alone could stop power in an instant and break the panels and those panels could easily be blown in the strong winds we have here Thank you,*** *** Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***

Revdex.com of Eastern MA, ME, RI & VT*** *** *** *** *** ***
*** ** ***To whom this may concern:Regarding complaint number ***, Sundog Solar was contracted to install a *** ground mounted solar array for *** and *** *** in June of ? During the
winters of 2012/and 2013/there was movement of some of the cement piers due to frost heaving? We attempted to mitigate this problem by insulating some of the piers that we thought were moving? This didn’t solve the problem so it was decided that an engineer should look at the structure and provide a professional analysis of the situation? The ***’s hired *** *** during the Summer of ? The engineer concluded that some movement of the piers had occurred and that corrective action should take place, but he would defer to the recommendations of the installers engineer? Sundog Solar hired *** *** *** in September of to conduct the same analysis of the array? His conclusion was that there were signs of movement and that a measured study should be conducted to determine which piers are moving in the Winter? Neither engineer indicated that any danger exists which would necessitate performing any repairs before the study has been completed? At this point we are waiting for permission to send a surveyor out to the array to take measurements to establish a baseline.Sundog Solar is prepared to take corrective action once the study is complete? It should be noted that the solar electric system has performed above and beyond the projected production numbers providing the ***’s with clean, reliable solar power since the system was commissioned.*** ***Sundog Solar LLC

Revdex.com of Eastern MA, ME, RI & VT[redacted]
[redacted]To whom this may concern:Regarding complaint number [redacted], Sundog Solar was contracted to install a [redacted] ground mounted solar array for [redacted] and [redacted] in June of 2012.   During the...

winters of 2012/2013 and 2013/2014 there was movement of some of the cement piers due to frost heaving.  We attempted to mitigate this problem by insulating some of the piers that we thought were moving.  This didn’t solve the problem so it was decided that an engineer should look at the structure and provide a professional analysis of the situation.  The [redacted]’s hired [redacted] during the Summer of 2015.  The engineer concluded that some movement of the piers had occurred and that corrective action should take place, but he would defer to the recommendations of the installers engineer.  Sundog Solar hired [redacted] in September of 2015 to conduct the same analysis of the array.  His conclusion was that there were signs of movement and that a measured study should be conducted to determine which piers are moving in the Winter.  Neither engineer indicated that any danger exists which would necessitate performing any repairs before the study has been completed.  At this point we are waiting for permission to send a surveyor out to the array to take measurements to establish a baseline.Sundog Solar is prepared to take corrective action once the study is complete.  It should be noted that the solar electric system has performed above and beyond the projected production numbers providing the [redacted]’s with clean, reliable solar power since the system was commissioned.[redacted]Sundog Solar LLC

Dear Revdex.com, Our engineer’s report indicated that the vertical supports for the panels were not installed correctly. It required a minimum of 3” of concrete around each support and many of the vertical supports were right at the edge of the concrete. [redacted], the company that produces the rack system have seen pictures of the installation and indicated the array was not installed to their specifications. We did not get the array support system that we paid for. It is required in this area to have a snow load of 80 lbs per square foot and Sundog installed a snow load of up to 30 lbs per square foot. Sundog’s own engineer indicated that the front piers did not meet the correct depth of installation for this area and they admitted that the rear right pier concrete had disappeared out of sight when 6” should be above ground, meaning that pier has sunk at least 6”. It has never been an issue that we were not producing sufficient power but with the really poor installation of the array this could easily change and the panels could become a danger to our neighbors and their properties. Snow load alone could stop power in an instant and break the panels and those panels could easily be blown in the strong winds we have here.  Thank you,[redacted] Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Regards,
[redacted]