Sunflower Kidz Daycare

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: In September when my son was enrolled in the daycare, I was given the rate for days a week ($120) from 8AM-4PMSeeing how well he adjusted after about weeks, I asked to move to a full days per weekSo, the following week I was expected to pay the increased rate which I was under the impression was $I assumed this was the correct rate because I was already paying $for days a week (which is not on the price list) I was never told the hours of 8AM-4PM was only $and that I was over payingI only found out January 2014, when the school sent home the new price list that I was over paying all of this timeWhen I brought it to the attention of the director, she said, "that’s about $400, I cannot go back that far, it would hurt me as a small businessWhat I can do, is give back half." At that time, I said go ahead and apply the $and I will decide if I will continue for my son to continue because I am not completely happy with the resolutionWhen I got home and thought about a way to reach a compromise, I called and asked the director if I could pay a certain amount each week and she can apply the difference until what I am owed is resolvedThis is when she told me she spoke to her partner and they decided I am not entitled to anything at allNot even the half I was initially offered"It was my fault I over paid, and I should have asked more questions", is what I was told I myself work in customer serviceAt my hotel, if we realize a guest is overpaying whether the guest brings it to our attention or we notice ourselvesWe adjust the rates accordinglyIf a guest overpaid, we will rebate the guest, furthermore; we will find some sort of compensation for the inconvenience they experiencedSimply because we understand customer service and feel our guests deserve the very best I am a single, hard-working mom and I assure you, I do not have $a month to give away As for extortion, all I asked was for the money I overpaid to be credited to me as my son continued to attend the schoolI do not owe any balances and even if my son attended class or days during a school week, I paid for all I did not threaten to remove my son from the schoolI simply informed the director he would not attend until this matter is resolvedWhen I came to the school to get the payment for the upcoming week (which he would obviously not be attending) she asked me to remove his belongings from his cubby I never made any malicious posts on FacebookI only made a comment on my personal Facebook page about my disappointment and poor experience with the Sunflower Kidz Daycare (I never mentioned anyone’s name specifically, only the name of the daycare) In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: At this time, I have not been contacted by Sunflower Kidz Daycare regarding complaint ID [redacted] Sincerely, [redacted]

We would like to put this matter to rest*** *** has apparently not read the documentation we provided to herWe’re completely transparent with our clients and have our rates posted on our websiteIn addition, the rate sheet was provided to her during the onboarding processShe did ask for a full time service for her child and has already consumed the services as requested
We cannot return any money for services she has requested and consumed but we did offer to work with her going forward as she chose a more suitable schedule and rate for her child*** ***did in fact remove her child from the Daycare and has not brought him back since
Right now, since her child has been removed out of the school since January, we assumed she’s still not interested in our offer going forwardTo bring this matter to a conclusion, we’ll return her $deposit and consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
 
In September 2013 when my son was enrolled in the daycare, I was given the rate for 3 days a week ($120) from 8AM-4PM. Seeing how well he adjusted after about 2 weeks, I asked to move to a full 5 days per week. So, the following week I was expected to pay the increased rate which I was under the impression was $150. I assumed this was the correct rate because I was already paying $120 for 3 days a week (which is not on the price list).
I was never told the hours of 8AM-4PM was only $130 and that I was over paying. I only found out January 2014, when the school sent home the new price list that I was over paying all of this time. When I brought it to the attention of the director, she said, "that’s about $400, I cannot go back that far, it would hurt me as a small business. What I can do, is give back half." At that time, I said go ahead and apply the $200 and I will decide if I will continue for my son to continue because I am not completely happy with the resolution. When I got home and thought about a way to reach a compromise, I called and asked the director if I could pay a certain amount each week and she can apply the difference until what I am owed is resolved. This is when she told me she spoke to her partner and they decided I am not entitled to anything at all. Not even the half I was initially offered. "It was my fault I over paid, and I should have asked more questions", is what I was told.
I myself work in customer service. At my hotel, if we realize a guest is overpaying whether the guest brings it to our attention or we notice ourselves. We adjust the rates accordingly. If a guest overpaid, we will rebate the guest, furthermore; we will find some sort of compensation for the inconvenience they experienced. Simply because we understand customer service and feel our guests deserve the very best.
I am a single, hard-working mom and I assure you, I do not have $80 a month to give away.
As for extortion, all I asked was for the money I overpaid to be credited to me as my son continued to attend the school. I do not owe any balances and even if my son attended class 1 or 2 days during a school week, I paid for all 5.
I did not threaten to remove my son from the school. I simply informed the director he would not attend until this matter is resolved. When I came to the school to get the payment for the upcoming week (which he would obviously not be attending) she asked me to remove his belongings from his cubby.
I never made any malicious posts on Facebook. I only made a comment on my personal Facebook page about my disappointment and poor experience with the Sunflower Kidz Daycare (I never mentioned anyone’s name specifically, only the name of the daycare).
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by Sunflower Kidz Daycare regarding complaint ID [redacted].
Sincerely,
[redacted]

Review: My 4 year old son started attending Sunflower Kidz Daycare in September 2013. Initially he only attended part-time (3 days a week). I asked to increase to full-time from 8AM-4PM Monday-Friday. I was under the impression the increased rate of $150 was the correct rate for the services we were receiving. Yesterday, 02/**/14 I got a notice of the rates and relaized I had been paying and additional $80 per month for the 8 hours he attended daily. When brought to Stacey's (the director)attention, she told me she could only offer me half. It would hurt her as a business to rebate me all of the money I was owed. When I called back to work out a better deal, she then went on to say she spoke to her partner and they decided they are not at fault for overcharging me and they will not give me any refund. "I should have asked" is what she told me.Desired Settlement: I would like the money I over paid to be refunded to me in full.

Business

Response:

[redacted] inquired about enrolling her son in our daycare program in September 2013. At that time she was given a list of times and rates to choose from. She decided to enroll her son at our center Part-time 3 days a week for 8 hours a day. After two weeks she came back and requested that her son be enrolled “Full Time”. She did not request an 8AM- 4 PM slot as she states in her complaint. We shared our rate sheet with her and our rates are widely publicized on our website as well. Our rate sheet has a sliding scale fees for parents with different needs. “Full time” on our sheet for us is from open to close (7:00 AM – 6:30 PM). She was provided the rate sheet during our initial meeting, as we’ve done for every parent when they enroll in our center. Furthermore, we are usually not made aware of why parents request the different time slots, but we’re always flexible to accommodate parents’ nee ds as they change. We also have an open door policy and at any time they can speak with management if they have a problem.

In January 2014 we distributed a new increased rate sheet due to government wage increases and to keep up with operating expenses. At that time, [redacted] came to our Executive Director and requested that her rate be reduced since her son is only here 8 hours a day. We were more than willing to fulfill he request. However, [redacted] also demanded a $400 credit for the four months her son was here full time or she threatened to withdraw him from the program. Our management team reviewed her request for a refund and determined that we’re not at fault if she did not understand the rate sheet after it was explained to her. Furthermore, we’ve made the services available to her and our expenses have a direct relationship with services rendered and we’ve already incurred the associated costs and we should not accept a loss because of her misunderstanding or false “impression” of the fee structure.

We’ve been operating for three years now and there’s never been an issue with other clients because they read and educate themselves about our rates, in addition, we make it a point to review our rates with all new parents, as part of our on boarding process. We’re been more than flexible with [redacted], and in fact, she’s chronically paid her bill late and we never charged her late fees, although that is part of our policy.

We were surprised to find out she went on Facebook to slander our business with an untrue accounts of what transpired. We really feel we’re being extorted for money here based on how she went about addressing this issue. We’re concerned with the slander of our business and the character assassination on the Director. In fact, we’re considering other legal avenues to repair the damages done by her slanderous remarks.

Sunflower Kidz has taken pride in providing stellar services and partnering with parents. In fact, our business thrives on parent recommendations and we’ve received countless recommendations from former and current clients.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In September 2013 when my son was enrolled in the daycare, I was given the rate for 3 days a week ($120) from 8AM-4PM. Seeing how well he adjusted after about 2 weeks, I asked to move to a full 5 days per week. So, the following week I was expected to pay the increased rate which I was under the impression was $150. I assumed this was the correct rate because I was already paying $120 for 3 days a week (which is not on the price list).