Dear Revdex.com,Thank you for bringing this situation to our attentionAfter the bankruptcy, *** *** contract has been assumed by a new company, Solar SpectrumPlease ask *** *** to reach out to them at [email protected] or call them at
844-77-SOLAR. Thanks,Sungevity
Dear Revdex.com,
Sungevity has recently gone through Chapter bankruptcyDue to this, our assets were auctioned off, including our relationship with this customerWe anticipate the new owners will reach out to introduce themselves soonIf the customer would like to dig deeper there should be more
information available here: https://www.kccllc.net/sungevity
Blake
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The business also fixed the wires that were exposed to outside elements at the breaker panelEverything so far is good
Sincerely, *** ***
Hello, We have received notification that the equipment will be delivered by the end of the week and we hope to have this issue resolved during the week of *** ***This has also been communicated to the customer
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I will await contact from the business. IF they do not contact me what are my options?
Sincerely, *** ***
Dear Revdex.com,
We will be applying for Permission to Operate Mr. Jauregui's system with his local utility by April 18th, *** and should receive permission from the utility around one week laterThe goodwill payment promised to help offset some of his electrical expenses will be received 2-weeks
after his system is operableThank you for working with us to help resolve this matter
Blake Hazelrigg
Senior Manager
In May, we made the decision to put solar on our house in Discovery Bay, CAWe asked for proposals from different solar companies- *** *** *** *** *** *** *** *** *** *** *** As a veteran of the Solar Industry, I knew the right questions to ask and had a good idea of what I was looking for in the proposalsAfter weeks of tough negotiations, Sungevity came out as the clear winner on cost, product and service*** Sungevity's installer, did the home visit on 5/31/16, and the one day installation on 6/21/(if we had been available, the installation could have been done on 6/17/16)We then passed inspection on 6/22/and the system went live on 6/27/Sungevity met or improved on all commitments they made to us and, as a result, we qualified for *** *** ***One of the most important reasons for this excellent experience were the Sungevity and *** team's led by our Sales Manager, *** ***She was awesome! Very knowledgable and always available to answer my numerous questions and concernsI highly recommend Sungevity
Dear Revdex.com,Thank you for bringing this complaint to my attentionAs *** *** was recently made aware, Sungevity filed for Chapter bankruptcyAs a result, payment liability is the responsibility of the Sungevity estate that is administered by the Bankruptcy courtFor this reason, Sungevity will
not be able to issue any payments If *** *** would like to pursue this issue with the court, he can use the link below to file a claim:http://www.kccllc.net/documents/pocs/4-2016%20form%20410%20kcc%20default.p...⇄ Sungevity Inc.Case #*** ** *** We apologize for this inconveniencePlease let me know if there is anything else I can look into for the Odoms.Blake Senior Manager
Complaint:***I am rejecting this response because: We will see if this will fix the problemIf it does then I will close out this complaintI quite frankly don't think this will fix the problem, but we will seeI believe the problem is software related and not hardware but I certainly can be wrong.Sincerely,*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I MUST ADD that I have since received a legal notification of Sungevity's upcoming BANKRUPTCY proceedings last week. This notification, plus the fact that I have been strung along for months with regard to this payment makes me dubious about trusting SUNGEVITY'S word. But since the Revdex.com is now fully appraised of the situation, which it seems that the SUNGEVITY representative, *** ***, neglected to disclose to the Revdex.com, I hoping that the Revdex.com will help SUNGEVITY keep it's promise to me made via the Revdex.com's good help. Sincerely, *** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
their customer service representative have, so far answered all my questions and have gained my confidence, they are very patient and volunteer information without me knowing what to ask I am excited about completing the instalation of the solar panels and sharing the results with my friends and neighbors
Initial Business Response /* (1000, 5, 2014/04/16) */
April 15,
Re: Revdex.com Complaint # XXXXXXXX
Dear Revdex.com,
We've received the above-referenced complaint and appreciate the opportunity to respondSpecifically, Mr*** had concerns regarding Sungevity's customer service regarding his
solar installationWe've reviewed Mr***'s installation timeframe and inquiries about our customer service during the installation phase of the solar installation, and while we agree it was slower than we'd expected (sale date was 8/28/2013, installation was 1/8/2014, inspection 4/11/2014) we do want to point out that the solar system is in fact installed and operational as of this dateAdditionally, in addition to our calling Mr*** to explain that we were delayed in moving his project to completion, we apologized for the delay and sent gift cards in the approximate amount of the savings we estimated his solar system would have saved had it been operational as we'd anticipatedI and other managers, and his dedicated project manager, have been in communication with Mr*** throughout this process and provided updates on next steps and timelines, as well as apologies
We're happy to have provided and installed a valuable solar system for the *** family and appreciate their patience while we finalized their systemIn conclusion, it's certainly our goal to make going solar as fast and easy as possibleWe are happy to further discuss this matter with the Revdex.comPlease let me know if I can provide further information at any time
Regards,
*** ***
Customer Experience Officer
Sungevity, Inc
** *** *** *** ***
*** ** XXXXX
Complaint: ***I am rejecting this response because:
This is the same old line I have heard from them for the last monthThey have not contacted me about the problem recentlyThey
are apparently working on it foreveri am not getting any reasonable response to the problemThey should have fixed it by nowI am continuing to pay them but nothing is happening.Sincerely,*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, however, considering it is now approaching weeks I would have expected Sungevity to expedite the payment, if they are indeed interested in doing the right thing To expect me to wait another 2-weeks is unreasonable and speaks volumes of how they treat their customers after the sale It is a shame that this experience ruined what would have otherwise been a good one.Sincerely, *** ***
Hi Revdex.com,*** *** had a splice box that was paved over with concreteThis has recently been uncoveredWe are now waiting for their local utility to provide a swap and disconnect dateWe expect to have this soonOnce this has taken place we will be able to fill the hole and get closer to
interconnecting the system to the gridThere are no changes to *** *** initial agreement
Dear Revdex.com,
I have re-reviewed the install with our quality teamWe are confident this system has been built to plans and with the highest qualityDue to these reasons as well as verbiage previously outlined from the contract we are confident we have provided our end of the agreement fully and will not be taking any additional actionWe are glad to hear that the customer has hired a contractor to help address their potential gutter issues.
Blake HazelriggSenior Manager
Dear Revdex.com,
Sungevity recently filed for Chapter BankruptcyDuring these hearings the particular asset of ** *** system was auctioned off and Sungevity no longer owns this relationship therefore we will not be able to assist with service work moving forward** *** will want to reach out
to the new owner to ask what this process might look like and how to move forward
Blake Senior Manager
Complaint: ***I am rejecting this response because Sungevity is obligated to pay me the promised fees If they insist on breaking our agreement, then I will seek to sell their equipment that is on my property to provide for compensation Additionally, with this letter, I forbid Sungevity from entering my property
Sincerely,** ***
Dear Revdex.com,Thank you for bringing this situation to our attentionAfter the bankruptcy, *** *** contract has been assumed by a new company, Solar SpectrumPlease ask *** *** to reach out to them at [email protected] or call them at
844-77-SOLAR. Thanks,Sungevity
Dear Revdex.com,
Sungevity has recently gone through Chapter bankruptcyDue to this, our assets were auctioned off, including our relationship with this customerWe anticipate the new owners will reach out to introduce themselves soonIf the customer would like to dig deeper there should be more
information available here: https://www.kccllc.net/sungevity
Blake
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The business also fixed the wires that were exposed to outside elements at the breaker panelEverything so far is good
Sincerely, *** ***
Hello, We have received notification that the equipment will be delivered by the end of the week and we hope to have this issue resolved during the week of *** ***This has also been communicated to the customer
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I will await contact from the business. IF they do not contact me what are my options?
Sincerely, *** ***
We are looking into this matter and will update the customer directly
Tell us why here
Dear Revdex.com,
We will be applying for Permission to Operate Mr. Jauregui's system with his local utility by April 18th, *** and should receive permission from the utility around one week laterThe goodwill payment promised to help offset some of his electrical expenses will be received 2-weeks
after his system is operableThank you for working with us to help resolve this matter
Blake Hazelrigg
Senior Manager
In May, we made the decision to put solar on our house in Discovery Bay, CAWe asked for proposals from different solar companies- *** *** *** *** *** *** *** *** *** *** *** As a veteran of the Solar Industry, I knew the right questions to ask and had a good idea of what I was looking for in the proposalsAfter weeks of tough negotiations, Sungevity came out as the clear winner on cost, product and service*** Sungevity's installer, did the home visit on 5/31/16, and the one day installation on 6/21/(if we had been available, the installation could have been done on 6/17/16)We then passed inspection on 6/22/and the system went live on 6/27/Sungevity met or improved on all commitments they made to us and, as a result, we qualified for *** *** ***One of the most important reasons for this excellent experience were the Sungevity and *** team's led by our Sales Manager, *** ***She was awesome! Very knowledgable and always available to answer my numerous questions and concernsI highly recommend Sungevity
Dear Revdex.com,Thank you for bringing this complaint to my attentionAs *** *** was recently made aware, Sungevity filed for Chapter bankruptcyAs a result, payment liability is the responsibility of the Sungevity estate that is administered by the Bankruptcy courtFor this reason, Sungevity will
not be able to issue any payments If *** *** would like to pursue this issue with the court, he can use the link below to file a claim:http://www.kccllc.net/documents/pocs/4-2016%20form%20410%20kcc%20default.p...⇄ Sungevity Inc.Case #*** ** *** We apologize for this inconveniencePlease let me know if there is anything else I can look into for the Odoms.Blake Senior Manager
Complaint:***I am rejecting this response because: We will see if this will fix the problemIf it does then I will close out this complaintI quite frankly don't think this will fix the problem, but we will seeI believe the problem is software related and not hardware but I certainly can be wrong.Sincerely,*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I MUST ADD that I have since received a legal notification of Sungevity's upcoming BANKRUPTCY proceedings last week. This notification, plus the fact that I have been strung along for months with regard to this payment makes me dubious about trusting SUNGEVITY'S word. But since the Revdex.com is now fully appraised of the situation, which it seems that the SUNGEVITY representative, *** ***, neglected to disclose to the Revdex.com, I hoping that the Revdex.com will help SUNGEVITY keep it's promise to me made via the Revdex.com's good help. Sincerely, *** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
their customer service representative have, so far answered all my questions and have gained my confidence, they are very patient and volunteer information without me knowing what to ask I am excited about completing the instalation of the solar panels and sharing the results with my friends and neighbors
Initial Business Response /* (1000, 5, 2014/04/16) */
April 15,
Re: Revdex.com Complaint # XXXXXXXX
Dear Revdex.com,
We've received the above-referenced complaint and appreciate the opportunity to respondSpecifically, Mr*** had concerns regarding Sungevity's customer service regarding his
solar installationWe've reviewed Mr***'s installation timeframe and inquiries about our customer service during the installation phase of the solar installation, and while we agree it was slower than we'd expected (sale date was 8/28/2013, installation was 1/8/2014, inspection 4/11/2014) we do want to point out that the solar system is in fact installed and operational as of this dateAdditionally, in addition to our calling Mr*** to explain that we were delayed in moving his project to completion, we apologized for the delay and sent gift cards in the approximate amount of the savings we estimated his solar system would have saved had it been operational as we'd anticipatedI and other managers, and his dedicated project manager, have been in communication with Mr*** throughout this process and provided updates on next steps and timelines, as well as apologies
We're happy to have provided and installed a valuable solar system for the *** family and appreciate their patience while we finalized their systemIn conclusion, it's certainly our goal to make going solar as fast and easy as possibleWe are happy to further discuss this matter with the Revdex.comPlease let me know if I can provide further information at any time
Regards,
*** ***
Customer Experience Officer
Sungevity, Inc
** *** *** *** ***
*** ** XXXXX
Complaint: ***I am rejecting this response because:
This is the same old line I have heard from them for the last monthThey have not contacted me about the problem recentlyThey
are apparently working on it foreveri am not getting any reasonable response to the problemThey should have fixed it by nowI am continuing to pay them but nothing is happening.Sincerely,*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, however, considering it is now approaching weeks I would have expected Sungevity to expedite the payment, if they are indeed interested in doing the right thing To expect me to wait another 2-weeks is unreasonable and speaks volumes of how they treat their customers after the sale It is a shame that this experience ruined what would have otherwise been a good one.Sincerely, *** ***
Hi Revdex.com,*** *** had a splice box that was paved over with concreteThis has recently been uncoveredWe are now waiting for their local utility to provide a swap and disconnect dateWe expect to have this soonOnce this has taken place we will be able to fill the hole and get closer to
interconnecting the system to the gridThere are no changes to *** *** initial agreement
Dear Revdex.com,
I have re-reviewed the install with our quality teamWe are confident this system has been built to plans and with the highest qualityDue to these reasons as well as verbiage previously outlined from the contract we are confident we have provided our end of the agreement fully and will not be taking any additional actionWe are glad to hear that the customer has hired a contractor to help address their potential gutter issues.
Blake HazelriggSenior Manager
Dear Revdex.com,
Sungevity recently filed for Chapter BankruptcyDuring these hearings the particular asset of ** *** system was auctioned off and Sungevity no longer owns this relationship therefore we will not be able to assist with service work moving forward** *** will want to reach out
to the new owner to ask what this process might look like and how to move forward
Blake Senior Manager
Complaint: ***I am rejecting this response because Sungevity is obligated to pay me the promised fees If they insist on breaking our agreement, then I will seek to sell their equipment that is on my property to provide for compensation Additionally, with this letter, I forbid Sungevity from entering my property
Sincerely,** ***