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SunIE Reviews (1)

I ordered a heat press that was shipped to me damaged. It was not damaged in shipment, because the box and packing was not damaged. It was purposely shipped this way. I had to pay expensive return shipping in order to get a refund.Product_Or_Service: Digital 15"W x18"D Swing Away Heat PressOrder_Number: [redacted]Desired SettlementRefund for shipping.Business Response Our record indicated that we did a full fund on this order in September 16. We inspect all of our products before shipping them out. As a company has more than ten years history, we have no reason to ship out a damaged item on purpose as this customer stated. We offer free exchange, but the customer reject. In fact, we paid more on original shipping since we shipped the item to a residential address and the customer returned it to a business address.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I definitely received a damaged item. I do not see how this could have been damaged in shipping, as the box and the packing material, styrofoam, were perfectly intact when it arrived. I was not offered an exchange. Because I reported the damaged item to [redacted], my method of payment, the seller DID NOT offer an exchange. I called the company a couple of times and asked how can the machine have this much damage but the box showed no signs of damage. (The corner of the thick, heavy metal platen was completely bent, along with other damage to the machine.) His answer, repeatedly was I don't know, and never an offer to exchange. It was only after that, when they offered no solution, that I escalated my [redacted] complaint to a claim. The company offers free shipping, so if their shipping cost was more, it has nothing to do with receiving a damaged item, and the customer has to cover the expensive shipping to return it. It should not have been sent like this to begin with. My shipping cost was 77.69. After some research, I read where I am not the only customer this has happened to; I can direct you to a complaint on a forum by another customer with the same issue.

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Description: Internet Selling Services

Address: PO Box 4694, Carson City, Nevada, United States, 89702-4694

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