Sent: Friday, November 20, 11:AM To: drteam Subject: Re: Revdex.com complaint id [redacted] To whom It may concern: Encore Landscapes is a company with more than years’ operatingWe take very seriously complains, suggestions or comments about us In the following lines, you will see our respond to this situation: As Mr [redacted] knows that payment was automatically assigned to his unpaid bills for lawn services Before the application of the money, he was informed about those pending invoices, many times There are some emails send to him trying collect the pending money, in which he accepts this situation, but never paid 7/23/“ I have not paid an invoice for some time now due to my current financial situation”8/04/“So, am I caught up now?” Finally Sepwe received an email from Mr [redacted] , in which it is clear that Mr [redacted] Knows where his money is, in fact his concerned is about when was his check cashedAlso he accepts that he owe us moneyUnfortunately, even after the application of this money to his pending bills, his account remains with amount receivable We understand that is not easy for Mr [redacted] maintain a House in the area in which he lives; however, we were patient with him considering his personal situationOur company is focuses in service and quality It is important to say that I personally was threaten by him and obliged to stay away of his propertySince that moment, it was clear that there were not conditions for me and my personal to performance any activity with this customer We encourage to Mr [redacted] to send us copy of his payments of pending bills in order to revise our registers againEncore Landscapes is not a big company and because our type of activities each penny is important for usIt is not our policy hold money or ask for money that we do not earn by our work and effortWe believe and try to support our customers and give to them the best service Sincerely Pablo [redacted]
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Provide details of why you are not satisfied with this resolution:
I wrote check to Pablo in the amount of $to settle the outstanding invoicesThis is notated in the check's memo sectionPablo cashed the check
I wrote check to Pablo in the amount of $to perform landscape work specified in the check's memo sectionPablo cashed the check but did not ever perform any of the work specified
I have ordered a copy of each check from my bank and will submit the copies to Revdex.com as soon as they are received by me
Thank you,
***
Encore Landscapes is a company with more than years’
operatingWe take very seriously complains, suggestions or comments about us
In the following lines, you will see our respond to this situation
clarifying each by one the customer claims: I wrote check to Pablo in the amount of $to settle the
outstanding invoices
Mr., ***g knows
that I NEVER gave to him this amount
in order to settle his account, on the contrary he knew about its pending
invoices which amount is bigger than that amountI firmly reject this asseveration
because he still has several invoices without pay It is sad that after we supported him for
several years, he tries to distort and twist the facts on his own benefit
This is notated in the check's memo sectionPablo cashed the
checkI wrote check to Pablo in the amount of $to perform landscape
work specified in the check's memo section
There is notated in several emails and
invoices that Mr*** owe us moneyIn order to give him a good service, we were performing our
landscapes service in his property, with his promise to pay usUntil today we
are waiting for our money
Pablo cashed the check but did not ever perform any of the work
specifiedI have ordered a copy of each check from my bank and will submit the
copies to Revdex.com as soon as they are received by meThank you, ***
Everybody knows that today is so simple obtain
a check’s copyWe encourage Mr*** to ask to his bank for EVERY copy of his payments in order to match
them with his pending invoicesIn addition, we consider support Mr ***
because of his financial problems, offering days to settle his account
Finally, Encore landscapes are always in the best disposition to
clarify any issues about our workHowever,
we refused any distortion of the reality that could affect the reputation of
our companyWe believe that the client’s needs are our needs and priorities
Sent: Friday, November 20, 2015 11:50 AM To: drteam <[email protected]> Subject: Re: Revdex.com complaint id [redacted] To whom It may concern: Encore Landscapes is a company with more than 20 years’ operating. We take very seriously complains, suggestions or comments about us. In...
the following lines, you will see our respond to this situation: As Mr. [redacted] knows that payment was automatically assigned to his unpaid bills for lawn services. Before the application of the money, he was informed about those pending invoices, many times. There are some emails send to him trying collect the pending money, in which he accepts this situation, but never paid. 7/23/14 “ I have not paid an invoice for some time now due to my current financial situation”. 8/04/14 “So, am I caught up now?” Finally Sep. 8 we received an email from Mr. [redacted], in which it is clear that Mr. [redacted] Knows where his money is, in fact his concerned is about when was his check cashed. Also he accepts that he owe us money. Unfortunately, even after the application of this money to his pending bills, his account remains with amount receivable. We understand that is not easy for Mr. [redacted] maintain a House in the area in which he lives; however, we were patient with him considering his personal situation. Our company is focuses in service and quality. It is important to say that I personally was threaten by him and obliged to stay away of his property. Since that moment, it was clear that there were not conditions for me and my personal to performance any activity with this customer. We encourage to Mr. [redacted] to send us copy of his payments of pending bills in order to revise our registers again. Encore Landscapes is not a big company and because our type of activities each penny is important for us. It is not our policy hold money or ask for money that we do not earn by our work and effort. We believe and try to support our customers and give to them the best service. Sincerely Pablo [redacted]
Sent: Friday, November 20, 11:AM To: drteam Subject: Re: Revdex.com complaint id [redacted] To whom It may concern: Encore Landscapes is a company with more than years’ operatingWe take very seriously complains, suggestions or comments about us In the following lines, you will see our respond to this situation: As Mr [redacted] knows that payment was automatically assigned to his unpaid bills for lawn services Before the application of the money, he was informed about those pending invoices, many times There are some emails send to him trying collect the pending money, in which he accepts this situation, but never paid 7/23/“ I have not paid an invoice for some time now due to my current financial situation”8/04/“So, am I caught up now?” Finally Sepwe received an email from Mr [redacted] , in which it is clear that Mr [redacted] Knows where his money is, in fact his concerned is about when was his check cashedAlso he accepts that he owe us moneyUnfortunately, even after the application of this money to his pending bills, his account remains with amount receivable We understand that is not easy for Mr [redacted] maintain a House in the area in which he lives; however, we were patient with him considering his personal situationOur company is focuses in service and quality It is important to say that I personally was threaten by him and obliged to stay away of his propertySince that moment, it was clear that there were not conditions for me and my personal to performance any activity with this customer We encourage to Mr [redacted] to send us copy of his payments of pending bills in order to revise our registers againEncore Landscapes is not a big company and because our type of activities each penny is important for usIt is not our policy hold money or ask for money that we do not earn by our work and effortWe believe and try to support our customers and give to them the best service Sincerely Pablo [redacted]
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Provide details of why you are not satisfied with this resolution:
I wrote check to Pablo in the amount of $to settle the outstanding invoicesThis is notated in the check's memo sectionPablo cashed the check
I wrote check to Pablo in the amount of $to perform landscape work specified in the check's memo sectionPablo cashed the check but did not ever perform any of the work specified
I have ordered a copy of each check from my bank and will submit the copies to Revdex.com as soon as they are received by me
Thank you,
***
Encore Landscapes is a company with more than years’
operatingWe take very seriously complains, suggestions or comments about us
In the following lines, you will see our respond to this situation
clarifying each by one the customer claims: I wrote check to Pablo in the amount of $to settle the
outstanding invoices
Mr., ***g knows
that I NEVER gave to him this amount
in order to settle his account, on the contrary he knew about its pending
invoices which amount is bigger than that amountI firmly reject this asseveration
because he still has several invoices without pay It is sad that after we supported him for
several years, he tries to distort and twist the facts on his own benefit
This is notated in the check's memo sectionPablo cashed the
checkI wrote check to Pablo in the amount of $to perform landscape
work specified in the check's memo section
There is notated in several emails and
invoices that Mr*** owe us moneyIn order to give him a good service, we were performing our
landscapes service in his property, with his promise to pay usUntil today we
are waiting for our money
Pablo cashed the check but did not ever perform any of the work
specifiedI have ordered a copy of each check from my bank and will submit the
copies to Revdex.com as soon as they are received by meThank you, ***
Everybody knows that today is so simple obtain
a check’s copyWe encourage Mr*** to ask to his bank for EVERY copy of his payments in order to match
them with his pending invoicesIn addition, we consider support Mr ***
because of his financial problems, offering days to settle his account
Finally, Encore landscapes are always in the best disposition to
clarify any issues about our workHowever,
we refused any distortion of the reality that could affect the reputation of
our companyWe believe that the client’s needs are our needs and priorities
Sent: Friday, November 20, 2015 11:50 AM To: drteam <[email protected]> Subject: Re: Revdex.com complaint id [redacted] To whom It may concern: Encore Landscapes is a company with more than 20 years’ operating. We take very seriously complains, suggestions or comments about us. In...
the following lines, you will see our respond to this situation: As Mr. [redacted] knows that payment was automatically assigned to his unpaid bills for lawn services. Before the application of the money, he was informed about those pending invoices, many times. There are some emails send to him trying collect the pending money, in which he accepts this situation, but never paid. 7/23/14 “ I have not paid an invoice for some time now due to my current financial situation”. 8/04/14 “So, am I caught up now?” Finally Sep. 8 we received an email from Mr. [redacted], in which it is clear that Mr. [redacted] Knows where his money is, in fact his concerned is about when was his check cashed. Also he accepts that he owe us money. Unfortunately, even after the application of this money to his pending bills, his account remains with amount receivable. We understand that is not easy for Mr. [redacted] maintain a House in the area in which he lives; however, we were patient with him considering his personal situation. Our company is focuses in service and quality. It is important to say that I personally was threaten by him and obliged to stay away of his property. Since that moment, it was clear that there were not conditions for me and my personal to performance any activity with this customer. We encourage to Mr. [redacted] to send us copy of his payments of pending bills in order to revise our registers again. Encore Landscapes is not a big company and because our type of activities each penny is important for us. It is not our policy hold money or ask for money that we do not earn by our work and effort. We believe and try to support our customers and give to them the best service. Sincerely Pablo [redacted]