I am rejecting this response because: They simply do not get itThey haven't gotten from the beginning and they still don'tLet me address their letterWe did make a purchase on March 25th, But the purchase was not for $as they statedIt was for $and this was explained repeatedly to Arlene and to PaulWe purchased a dining room table and six chairsWe purchased a sofa and a reclinerWe purchased two lamp and a bed with a mattressIf you provide me the Revdex.com address, I would be happy to make copies of the invoices and the receiptsNext they state that there was, "some confusion on the delivery date." There was "some confusion," there was enormous confusion which led to enormous frustration and upset on our endWe spent days eating off our laps and trying to conduct daily business of our household without the furniture mentioned abovePlease see the timeline that was included in our original letter.Our demand for compensation stems from the lack of delivery after I was told it would be deliveredLater when I told Tom how frustrating it was to live like this for all that time, he simply stated that he never told me to get rid of my previous furniture I agreed and told him that he didn't say that but they did tell me to expect delivery on assigned dateI there, believing them made arrangements to make space for the new furnitureI simply could not fit the old and the new furniture in my houseSo, no he did not tell me to get rid of the old furniture, but based on their call of delivery, I did what any reasonable person would doI made roomThey just don't get it.Next they talk about a "slight gap." It was not a "slight gap" and in fact both sets of delivery people were astounded by the size of the gapBy the way, the delivery people were always far more helpful than anyone at Royal Star, whether it was Arlene, Paul or Tom"They proceeded to leave the items at Mr***'s home so he was not without furniture as he states in his letter," is another example of how they simply don't get it or else it is an outright lieWe got final delivery of table on May 13thWe made the purchase on March 25thMost of that time we had no furnitureThe when delivery finally came we had more confusion about pick up the table for repairsWe finally got that straight and then lost the table for the repair periodAccording to the delivery people the table repair was not "adjusting the slides" but rather trimming of boards on the side that would not allow the table to go together.Then they state, "This is not correct, 25% of $= $371.80." That could be so now lets do 25% of $which equals $They just plain don't get it or don't want to get it and that is why things ended as they didI never "threatened" anythingI did try to keep them informed but that was difficultI was told by friends to check into Revdex.com and the attorney general's off to see if one or the was an appropriate place to seek helpI did thati went to both websites and determined that my issues were appropriate for submissionI inform Royal Star of that because I thought it was only fair to let them know that I had reached a point of extreme frustration and my patience were wearing thinNo, I will not return the furniture for a refund, in fact, I hope to never have to speak to anyone there ever againThat is why I stated in the letter that I expected immediate compensation because if I didn't I was turning this over to other peopleI had had it!Finally for them to even use the word extortion, for them to even suggest they made "several good faith attempts" and for them to suggest that I ever threatened is the most ludicrous thing I have ever heardThroughout this long ordeal, I was polite, I was patient, I was respectful and never even raised my voice or made a threatening remarkOn the other hand our patience was severely tried, our frustration was raise to an unbelievable level and all the time we got different stories with different dates from different peopleI can't believe the gall they have and the amount of disrespect that they have shown.Sincerely, [redacted] ***
I am rejecting this response because: They simply do not get itThey haven't gotten from the beginning and they still don'tLet me address their letterWe did make a purchase on March 25th, But the purchase was not for $as they statedIt was for $and this was explained repeatedly to Arlene and to PaulWe purchased a dining room table and six chairsWe purchased a sofa and a reclinerWe purchased two lamp and a bed with a mattressIf you provide me the Revdex.com address, I would be happy to make copies of the invoices and the receiptsNext they state that there was, "some confusion on the delivery date." There was "some confusion," there was enormous confusion which led to enormous frustration and upset on our endWe spent days eating off our laps and trying to conduct daily business of our household without the furniture mentioned abovePlease see the timeline that was included in our original letter.Our demand for compensation stems from the lack of delivery after I was told it would be deliveredLater when I told Tom how frustrating it was to live like this for all that time, he simply stated that he never told me to get rid of my previous furniture I agreed and told him that he didn't say that but they did tell me to expect delivery on assigned dateI there, believing them made arrangements to make space for the new furnitureI simply could not fit the old and the new furniture in my houseSo, no he did not tell me to get rid of the old furniture, but based on their call of delivery, I did what any reasonable person would doI made roomThey just don't get it.Next they talk about a "slight gap." It was not a "slight gap" and in fact both sets of delivery people were astounded by the size of the gapBy the way, the delivery people were always far more helpful than anyone at Royal Star, whether it was Arlene, Paul or Tom"They proceeded to leave the items at Mr***'s home so he was not without furniture as he states in his letter," is another example of how they simply don't get it or else it is an outright lieWe got final delivery of table on May 13thWe made the purchase on March 25thMost of that time we had no furnitureThe when delivery finally came we had more confusion about pick up the table for repairsWe finally got that straight and then lost the table for the repair periodAccording to the delivery people the table repair was not "adjusting the slides" but rather trimming of boards on the side that would not allow the table to go together.Then they state, "This is not correct, 25% of $= $371.80." That could be so now lets do 25% of $which equals $They just plain don't get it or don't want to get it and that is why things ended as they didI never "threatened" anythingI did try to keep them informed but that was difficultI was told by friends to check into Revdex.com and the attorney general's off to see if one or the was an appropriate place to seek helpI did thati went to both websites and determined that my issues were appropriate for submissionI inform Royal Star of that because I thought it was only fair to let them know that I had reached a point of extreme frustration and my patience were wearing thinNo, I will not return the furniture for a refund, in fact, I hope to never have to speak to anyone there ever againThat is why I stated in the letter that I expected immediate compensation because if I didn't I was turning this over to other peopleI had had it!Finally for them to even use the word extortion, for them to even suggest they made "several good faith attempts" and for them to suggest that I ever threatened is the most ludicrous thing I have ever heardThroughout this long ordeal, I was polite, I was patient, I was respectful and never even raised my voice or made a threatening remarkOn the other hand our patience was severely tried, our frustration was raise to an unbelievable level and all the time we got different stories with different dates from different peopleI can't believe the gall they have and the amount of disrespect that they have shown.Sincerely, [redacted] ***