Unfortunetely this vehicle didn't qualify for the prepaid maintenance plan that was issued at the time of sale so we refunded the full purchase price of $$1,to the customers lender The check was mailed to the lender in August of and should have been applied to the customers loan balance
The roadside assistance is done by a division of Toyota Motor Company not by Folsom lake toyota so how this was handled by the dispatcher is unknown to us but his experience of trying to get our help in resolving the issue while it was happening was not up to our standards of customer service We have discussed with our staff to avoid this poor customer experience in the future and we are helping Mr [redacted] through the process of cancelling his extended service agreement and receiving a full refund We are confident that we will be better equipped and informed to handle this type of a situationbeter in the future should it happen again
Unfortunetely this vehicle didn't qualify for the prepaid maintenance plan that was issued at the time of sale so we refunded the full purchase price of $$1,to the customers lender The check was mailed to the lender in August of and should have been applied to the customers loan balance
The roadside assistance is done by a division of Toyota Motor Company not by Folsom lake toyota so how this was handled by the dispatcher is unknown to us but his experience of trying to get our help in resolving the issue while it was happening was not up to our standards of customer service We have discussed with our staff to avoid this poor customer experience in the future and we are helping Mr [redacted] through the process of cancelling his extended service agreement and receiving a full refund We are confident that we will be better equipped and informed to handle this type of a situationbeter in the future should it happen again