[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me as long as sunnova resolves this issue
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me The contract was successfully cancelled, the lien was removed rom the house, billing was stopped and they provided proof of the one year warranty in writing for the new owners of the houseI appreciate sunnova working with me to resolve this issueThank you
Thank you for contacting Sunnova’s Customer Care Team We have conducted a full review of the account Please see the details below: · Customer: [redacted] · Sunnova Account ID: [redacted] · Sunnova Case Number: [redacted] Issue: · Customer is not seeing the savings · Customer is receiving higher than bills from the utility provider · Customer has concerns regarding system production Resolution: · Customer payment for January was compensated · Confirmed with the customer that we will comply with monitoring the system · Customer system is back on line and producing If you have any questions, please contact us at (281) 985- or email us at [email protected] We are available Monday through Friday from 7:am to 7:pm Central Standard Time Thank you again for contacting Sunnova’s Customer Care Team
Thank you for contacting Sunnova’s Issue Resolution TeamWe are currently conducting a full review of the customer’s concernsPlease see the details below: · Customer: [redacted] · Sunnova Account ID: [redacted] · Sunnova Case Number: Case- [redacted] Issue: · Customer feels solar system is not adequate for the consumption of their home · Customer also has some concerns that solar system is causing outages with breaker box Sunnova is currently researching this issue; we have reached out to the customer to gather additional detailsOur Issue Resolution Team will submit a final resolution to you on this matterIf you have any questions, please contact us at (281) 985- or email us at [email protected] We are available Monday through Friday from 7:am to 7:pm Central Standard Time
Thank you for contacting Sunnova’s Issue Resolution TeamWe are currently conducting a full review of the customer’s concernsPlease see the details below: · Customer: [redacted] · Sunnova Account ID: [redacted] · Sunnova Case Number: [redacted] Issue: · Customer has concerns that the solar system was not producing Sunnova is currently researching this issue; we have reached out to the customer to gather additional detailsOur Issue Resolution Team will submit a final resolution to you on this matterIf you have any questions, please contact us at (281) 985- or email us at [email protected] We are available Monday through Friday from 7:am to 7:pm Central Standard Time
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I wasn't saying the time wasn't acceptableSimply that I was awaiting the dayI only have a certain amount of time to respond to the Revdex.com, so I was responding within the time frame in order to keep the complaint openI will not be closing this complaint until I am fully satisfied that there is no damage to the house, and that there are no roof leaksThe technician said it could not be tested for leaks today as it wouldn't be dry enough to testUnfortunately I have to wait for rain in order to see that everything is fully sealed on the roof Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me The solar removal is scheduled for 3/
Thank you for contacting Sunnova’s Customer Care TeamWe are currently conducting a full review of the customer’s complaint Please see the details below: • Customer: [redacted] • Sunnova Account ID: [redacted] • Sunnova Case Number: [redacted] Issue: • Customer stated she was misled on the stipulations of paying a deposit • Customer would like panels removed and to be released from the agreement if deposit is not returned in the time frame provided to her before agreeing to take over agreement Sunnova is currently researching this issue for the customer, we have reached out to the customer to gather additional detailsA final resolution will be submitted to you on this matter If you have any questions, please contact us at [redacted] or email us at [email protected] We are available Monday through Friday from 7:am to 7:pm Central Standard Time Thank you again for contacting Sunnova’s Customer Care Team
Thank you for contacting Sunnova’s Customer Care Team We are currently conducting a full review of the customer’s complaint Please see the details below: · Customer: [redacted] · Sunnova Account ID: [redacted] · Sunnova Case Number: [redacted] Issue: · Customer states that he is not seeing savings · Customer is requesting a tech to do a system diagnosis Sunnova is currently researching this issue for the customer, we have reached out to the customer to gather additional detailsA final resolution will be submitted to you on this matter If you have any questions, please contact us at (281) 985- or email us at [email protected] We are available Monday through Friday from 7:am to 7:pm Central Standard Time
Thank you for contacting Sunnova’s Customer Care TeamWe are currently conducting a full review of the customer’s complaintPlease see the details below: · Customer: [redacted] · Sunnova Account ID: [redacted] · Sunnova Case Number: Case- [redacted] Issue: · Customer is disputing solar agreement was sign by his mother [redacted] or himself [redacted] Sunnova is currently researching this issue for the customer, we have reached out to the customer to gather additional detailsA final resolution will be submitted to you on this matter If you have any questions, please contact us at (281) 985- or email us at [email protected] We are available Monday through Friday from 7:am to 7:pm Central Standard Time
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Ok great, but until issues are resolved, I will still pursue answers and look for ongoing follow up Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint They called and I could not answer the phone when they called because I was with a customerI have called Igancio back at 281-545-and I have left messages asking him to call backI just called twice today October 05, at 10:am and again at 10:05am again I left a message asking call back Regards,
Thank you for contacting Sunnova’s Customer Care TeamWe are currently conducting a full review of the customer’s complaintPlease see the details below: · Customer: [redacted] · Sunnova Account ID: [redacted] · Sunnova Case Number: Case- [redacted] Issue: · Customer is concerned that the solar system is not capable of managing their consumption needs Sunnova is currently researching this issue for our customer; we have reached out to the customer to gather additional detailsOnce we have a final resolution we will communicate it to youIf you have any questions, please contact us at (281) 985- or email us at [email protected] We are available Monday through Friday from 7:am to 7:pm Central Standard Time
Thank you for contacting Sunnova’s Issue Resolution TeamWe are currently conducting a full review of the customer’s concernsPlease see the details below: · Customer: [redacted] · Sunnova Account ID: [redacted] · Sunnova Case Number: Case- [redacted] Issue: · Customer is requesting compensation for low production during the summer season Sunnova is currently researching this issue; we have reached out to the customer to gather additional detailsOur Issue Resolution Team will submit a final resolution to you on this matterIf you have any questions, please contact us at (281) 985- or email us at [email protected] We are available Monday through Friday from 7:am to 7:pm Central Standard Time
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I will be happy when they have resolved my problem satisfactory, I need more than just a message saying that they are working on my problemI have heard them say that before and nothing gets done Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determines that this proposed action would not resolve my complaint We are not disputing a charge during the time of moving the panels; we are disputing the fact that once installed on the new residence the panels were never turned on and have not been monitored and several attempts to contact the business have been ignored The response here states that Sunnova will contact us which they still have not done Once again, their lack of customer service while they claim to be working on a problem is appalling and the fact that the service is still not in place is further proof of their incompetence There should have already been a tech from a partner company sent to turn on the panels Regards, [redacted]
Thank you for contacting Sunnova’s Customer Care Team We have conducted a full review of the account Please see the details below: · Customer*** [redacted] · Sunnova Account ID: [redacted] · Sunnova Case Number: [redacted] Resolution: · Customer refund for the incorrect charges · Customer clarified the actual date of the sale to reflect the correct charges If you have any questions, please contact us at [redacted] or email us at [email protected] We are available Monday through Friday from 7:am to 7:pm Central Standard Time Thank you again for contacting Sunnova’s Customer Care Team
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me as long as sunnova resolves this issue
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me The contract was successfully cancelled, the lien was removed rom the house, billing was stopped and they provided proof of the one year warranty in writing for the new owners of the houseI appreciate sunnova working with me to resolve this issueThank you
Thank you for contacting Sunnova’s Customer Care Team We have conducted a full review of the account Please see the details below: · Customer: [redacted] · Sunnova Account ID: [redacted] · Sunnova Case Number: [redacted] Issue: · Customer is not seeing the savings · Customer is receiving higher than bills from the utility provider · Customer has concerns regarding system production Resolution: · Customer payment for January was compensated · Confirmed with the customer that we will comply with monitoring the system · Customer system is back on line and producing If you have any questions, please contact us at (281) 985- or email us at [email protected] We are available Monday through Friday from 7:am to 7:pm Central Standard Time Thank you again for contacting Sunnova’s Customer Care Team
Thank you for contacting Sunnova’s Issue Resolution TeamWe are currently conducting a full review of the customer’s concernsPlease see the details below: · Customer: [redacted] · Sunnova Account ID: [redacted] · Sunnova Case Number: Case- [redacted] Issue: · Customer feels solar system is not adequate for the consumption of their home · Customer also has some concerns that solar system is causing outages with breaker box Sunnova is currently researching this issue; we have reached out to the customer to gather additional detailsOur Issue Resolution Team will submit a final resolution to you on this matterIf you have any questions, please contact us at (281) 985- or email us at [email protected] We are available Monday through Friday from 7:am to 7:pm Central Standard Time
Sunnova has attempted to reach out to the customer on several attempts with no response from customerMost recent contacts were 09/29/- 10/03/- 10/05/
Thank you for contacting Sunnova’s Issue Resolution TeamWe are currently conducting a full review of the customer’s concernsPlease see the details below: · Customer: [redacted] · Sunnova Account ID: [redacted] · Sunnova Case Number: [redacted] Issue: · Customer has concerns that the solar system was not producing Sunnova is currently researching this issue; we have reached out to the customer to gather additional detailsOur Issue Resolution Team will submit a final resolution to you on this matterIf you have any questions, please contact us at (281) 985- or email us at [email protected] We are available Monday through Friday from 7:am to 7:pm Central Standard Time
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I wasn't saying the time wasn't acceptableSimply that I was awaiting the dayI only have a certain amount of time to respond to the Revdex.com, so I was responding within the time frame in order to keep the complaint openI will not be closing this complaint until I am fully satisfied that there is no damage to the house, and that there are no roof leaksThe technician said it could not be tested for leaks today as it wouldn't be dry enough to testUnfortunately I have to wait for rain in order to see that everything is fully sealed on the roof Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me The solar removal is scheduled for 3/
Thank you for contacting Sunnova’s Customer Care TeamWe are currently conducting a full review of the customer’s complaint Please see the details below: • Customer: [redacted] • Sunnova Account ID: [redacted] • Sunnova Case Number: [redacted] Issue: • Customer stated she was misled on the stipulations of paying a deposit • Customer would like panels removed and to be released from the agreement if deposit is not returned in the time frame provided to her before agreeing to take over agreement Sunnova is currently researching this issue for the customer, we have reached out to the customer to gather additional detailsA final resolution will be submitted to you on this matter If you have any questions, please contact us at [redacted] or email us at [email protected] We are available Monday through Friday from 7:am to 7:pm Central Standard Time Thank you again for contacting Sunnova’s Customer Care Team
Thank you for contacting Sunnova’s Customer Care Team We are currently conducting a full review of the customer’s complaint Please see the details below: · Customer: [redacted] · Sunnova Account ID: [redacted] · Sunnova Case Number: [redacted] Issue: · Customer states that he is not seeing savings · Customer is requesting a tech to do a system diagnosis Sunnova is currently researching this issue for the customer, we have reached out to the customer to gather additional detailsA final resolution will be submitted to you on this matter If you have any questions, please contact us at (281) 985- or email us at [email protected] We are available Monday through Friday from 7:am to 7:pm Central Standard Time
Thank you for contacting Sunnova’s Customer Care TeamWe are currently conducting a full review of the customer’s complaintPlease see the details below: · Customer: [redacted] · Sunnova Account ID: [redacted] · Sunnova Case Number: Case- [redacted] Issue: · Customer is disputing solar agreement was sign by his mother [redacted] or himself [redacted] Sunnova is currently researching this issue for the customer, we have reached out to the customer to gather additional detailsA final resolution will be submitted to you on this matter If you have any questions, please contact us at (281) 985- or email us at [email protected] We are available Monday through Friday from 7:am to 7:pm Central Standard Time
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Ok great, but until issues are resolved, I will still pursue answers and look for ongoing follow up Regards, [redacted]
Sunnova's claim department is working directly with Mr [redacted] legal representation in attempting to find a resolution
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint They called and I could not answer the phone when they called because I was with a customerI have called Igancio back at 281-545-and I have left messages asking him to call backI just called twice today October 05, at 10:am and again at 10:05am again I left a message asking call back Regards,
Thank you for contacting Sunnova’s Customer Care TeamWe are currently conducting a full review of the customer’s complaintPlease see the details below: · Customer: [redacted] · Sunnova Account ID: [redacted] · Sunnova Case Number: Case- [redacted] Issue: · Customer is concerned that the solar system is not capable of managing their consumption needs Sunnova is currently researching this issue for our customer; we have reached out to the customer to gather additional detailsOnce we have a final resolution we will communicate it to youIf you have any questions, please contact us at (281) 985- or email us at [email protected] We are available Monday through Friday from 7:am to 7:pm Central Standard Time
Good afternoon, We have scheduled a appointment 06/18/to have system serviceWe will keep you inform if any changes
Thank you for contacting Sunnova’s Issue Resolution TeamWe are currently conducting a full review of the customer’s concernsPlease see the details below: · Customer: [redacted] · Sunnova Account ID: [redacted] · Sunnova Case Number: Case- [redacted] Issue: · Customer is requesting compensation for low production during the summer season Sunnova is currently researching this issue; we have reached out to the customer to gather additional detailsOur Issue Resolution Team will submit a final resolution to you on this matterIf you have any questions, please contact us at (281) 985- or email us at [email protected] We are available Monday through Friday from 7:am to 7:pm Central Standard Time
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I will be happy when they have resolved my problem satisfactory, I need more than just a message saying that they are working on my problemI have heard them say that before and nothing gets done Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determines that this proposed action would not resolve my complaint We are not disputing a charge during the time of moving the panels; we are disputing the fact that once installed on the new residence the panels were never turned on and have not been monitored and several attempts to contact the business have been ignored The response here states that Sunnova will contact us which they still have not done Once again, their lack of customer service while they claim to be working on a problem is appalling and the fact that the service is still not in place is further proof of their incompetence There should have already been a tech from a partner company sent to turn on the panels Regards, [redacted]
Thank you for contacting Sunnova’s Customer Care Team We have conducted a full review of the account Please see the details below: · Customer*** [redacted] · Sunnova Account ID: [redacted] · Sunnova Case Number: [redacted] Resolution: · Customer refund for the incorrect charges · Customer clarified the actual date of the sale to reflect the correct charges If you have any questions, please contact us at [redacted] or email us at [email protected] We are available Monday through Friday from 7:am to 7:pm Central Standard Time Thank you again for contacting Sunnova’s Customer Care Team