Sunnova is looking into all concerns, customer was provided a credit for the overcharge that was made in However customer has requested refund, we will look into all options for customer
Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.] Velectric agreed with me they had not taken into consideration the "hill" in my southwest lot. My solar system is in the shade until 10am year round, and until 2:in winter, 4:30, at the latest in summer. By moving the system to the east side of my roof I would receive sun from sun up to mid/late afternoon. I do not have a spare $10,available to put in an additional system, or finance with another solar supplier. It is after all my roof!
Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Sunnova has provided options except the option I need which is get rid of the solar system, void the contractI am not satisfied,Sunnova has given me a credit of $when I have paid the energy company $5,000, their solution to fix my energy bill is to add more pannels and get into another $65,contract for years, I don't see how this is good for meThis has been the worst deal of my lifeI am not satisfied
Regards,
To Whom It May Concern:
I do not know where you got the information that the problem was fixed and the installation of the solar panels is completedIT HAS NOT BEEN COMPLETED AND WE ARE NOT USING SOLAR POWER!!!!!
Today a representative from *** *** *** arrived at our home to install routersOne of the thirty two panels was communicating with the routerThe rest were not
*** *** came out again, and it was determined that they need to change the connectors on the other panelsThis will be the second time within a month that new connectors have been ordered for the same problem
At least the representative from *** *** ***, gave me his business cardHe is the 4th or 5th "Account Manager" that has told us will he work to get everything completed in a timely manner
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaintSunnova's alternative is to assist in providing a credit for a period in which their system was not operational for the months from Dec to March 2016, despite their claims that the monitor the systems effectivenessSunnova would not have bothered to notify me nor the tenant, if their was not a compalaint filedAs previously stated, I am the sole owner of the property and never read or agreed to the lease/agreement, and want their propoerty removed from my homeSunnova initially mentioned that the lease was sent to my email address at *** were I "so called" agreed and DocuSigned, a claim which I have disputed and Sunnova continued to stand by through various communications sent to meIn the most recent letter dated 9/29, Sunnova now has back tracked and stated that the letter actually was not sent to my email address, but rather to the tenants/mothers email address, again another tactic being used by Sunnova to validate their unethical business practicesMy mother has never had an email address nor would she know how to create one, as mentioned, my mother is a senior, spanish speaking and has zero computer literacyI have filed a complaint with the ***, and will continue to seek other alternatives to ensure that Sunnova corrects the Fraud they have committed and continue to defend.
Regards,
*** ***
Revdex.com:
This letter is to inform you that Sunnova has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/1/and assigned ID ***
Regards,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I accept the response and I am waiting for a final resolution. Sunnova promised to call me back today Sep
Revdex.com:
This letter is to inform you that Sunnova has carried out to my satisfaction the resolution it proposed for my complaint, filed on 1/8/and assigned ID ***
Regards,
Please note the customer case is still actively open and we will provide the customer with an resolutionWe are work diligently to address the customer concerns
W e have contacted our customer regarding the debit in questionWe have processed a refund in the amount of $and apologised for the inconvenienceThe customer was content with the update and did have any further questions or concerns regarding the solar
service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Sent: Tuesday, February 23, 7:PM *** *** *** Subject: Re: You have a New Message from Revdex.com Regarding Complaint #*** thanksproblem is solved so farwaiting for next bill to see if change is impementedthanks
Sunnova is still working on a contingency plan to resolve any issues with shading concerns, however Sunnova will continue to honor KWh guarantee under Mr*** Lease agreement
Sunnova will continue to make sure all of the customers concerns are addressed, we will also continue to monitor their monthly statements to make sure no issues arise
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
As I explained before we do not have enough equity in our home to place into escrow or to increase the home price We do not have $15,laying around to pay for the move or add money into an escrow account The price for the move is preposterous given the fact that that is how much a new solar system cost altogether I asked again release us from our contract due to violation of the you *** *** on a home Even the *** *** *** *** believes that Sunnova is in violation and is actively pursuing forwarding our claim to the consumer protection department who is seeking active litigation on several solar companies for the same issues I’m currently having with you They are adding this case to this new litigation claim, please release us from this contract or eat the cost of some of the requirements to move the solar
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
The service call was conducted on 06/18/2016, and the system was repairedMrs*** has brought to our attention that there is a miscommunication with the meterWe have confirmed with out partner *** *** that the system is producingToni *** has communicated via email with Mrs*** today informing her of her production since June 18, Also in that communication with Mrs*** we have made her aware that we are working on the meter communication issue Once the issue is resolved a final resolution will be rendered
Customer has been advised that Sunnova's engineering team has reviewed the design and verified that position were system is located will provide optimal solar generation Unfortunately customer is unable to move forward with additional system to provide more consumption for the home
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
From: "*** * *** *** Date: October 6, at 12:50:PM PDT To: Subject: SunnovaI would like to submit a complaint against Sunnova of HustonThey are a very difficult company to deal withI requested a one on one meeting with a real person to renegotiate a better contractThey say they will only deal over the phone or by e-mailMy signature is not on a contract at this time and the claim the signature is electronic.They sent someone in person from *** **but they claim they will not send him back out as he cannot negotiate contractsThey refuse to send someone from *** who canI want a more equitable contract and I want it soonPlease helpMy e-mail is *** Thank you*** *** ***
Regards,
Sunnova has been in communication with the customer today to discuss the part of her complaint related to mailing in their paymentsIn our correspondence we provided clarity in terms of no additional fees would be applied for the customer's account for mailing in payments after reviewing their monthly invoice
Sunnova is looking into all concerns, customer was provided a credit for the overcharge that was made in However customer has requested refund, we will look into all options for customer
Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.] Velectric agreed with me they had not taken into consideration the "hill" in my southwest lot. My solar system is in the shade until 10am year round, and until 2:in winter, 4:30, at the latest in summer. By moving the system to the east side of my roof I would receive sun from sun up to mid/late afternoon. I do not have a spare $10,available to put in an additional system, or finance with another solar supplier. It is after all my roof!
Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Sunnova has provided options except the option I need which is get rid of the solar system, void the contractI am not satisfied,Sunnova has given me a credit of $when I have paid the energy company $5,000, their solution to fix my energy bill is to add more pannels and get into another $65,contract for years, I don't see how this is good for meThis has been the worst deal of my lifeI am not satisfied
Regards,
To Whom It May Concern:
I do not know where you got the information that the problem was fixed and the installation of the solar panels is completedIT HAS NOT BEEN COMPLETED AND WE ARE NOT USING SOLAR POWER!!!!!
Today a representative from *** *** *** arrived at our home to install routersOne of the thirty two panels was communicating with the routerThe rest were not
*** *** came out again, and it was determined that they need to change the connectors on the other panelsThis will be the second time within a month that new connectors have been ordered for the same problem
At least the representative from *** *** ***, gave me his business cardHe is the 4th or 5th "Account Manager" that has told us will he work to get everything completed in a timely manner
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaintSunnova's alternative is to assist in providing a credit for a period in which their system was not operational for the months from Dec to March 2016, despite their claims that the monitor the systems effectivenessSunnova would not have bothered to notify me nor the tenant, if their was not a compalaint filedAs previously stated, I am the sole owner of the property and never read or agreed to the lease/agreement, and want their propoerty removed from my homeSunnova initially mentioned that the lease was sent to my email address at *** were I "so called" agreed and DocuSigned, a claim which I have disputed and Sunnova continued to stand by through various communications sent to meIn the most recent letter dated 9/29, Sunnova now has back tracked and stated that the letter actually was not sent to my email address, but rather to the tenants/mothers email address, again another tactic being used by Sunnova to validate their unethical business practicesMy mother has never had an email address nor would she know how to create one, as mentioned, my mother is a senior, spanish speaking and has zero computer literacyI have filed a complaint with the ***, and will continue to seek other alternatives to ensure that Sunnova corrects the Fraud they have committed and continue to defend.
Regards,
*** ***
Revdex.com:
This letter is to inform you that Sunnova has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/1/and assigned ID ***
Regards,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I accept the response and I am waiting for a final resolution. Sunnova promised to call me back today Sep
Revdex.com:
This letter is to inform you that Sunnova has carried out to my satisfaction the resolution it proposed for my complaint, filed on 1/8/and assigned ID ***
Regards,
Please note the customer case is still actively open and we will provide the customer with an resolutionWe are work diligently to address the customer concerns
W e have contacted our customer regarding the debit in questionWe have processed a refund in the amount of $and apologised for the inconvenienceThe customer was content with the update and did have any further questions or concerns regarding the solar
service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Sent: Tuesday, February 23, 7:PM *** *** *** Subject: Re: You have a New Message from Revdex.com Regarding Complaint #*** thanksproblem is solved so farwaiting for next bill to see if change is impementedthanks
Sunnova is awaiting utility bills from customer, Sunnova has been advised no later than 03/31/to receive
Sunnova is still working on a contingency plan to resolve any issues with shading concerns, however Sunnova will continue to honor KWh guarantee under Mr*** Lease agreement
Sunnova will continue to make sure all of the customers concerns are addressed, we will also continue to monitor their monthly statements to make sure no issues arise
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
As I explained before we do not have enough equity in our home to place into escrow or to increase the home price We do not have $15,laying around to pay for the move or add money into an escrow account The price for the move is preposterous given the fact that that is how much a new solar system cost altogether I asked again release us from our contract due to violation of the you *** *** on a home Even the *** *** *** *** believes that Sunnova is in violation and is actively pursuing forwarding our claim to the consumer protection department who is seeking active litigation on several solar companies for the same issues I’m currently having with you They are adding this case to this new litigation claim, please release us from this contract or eat the cost of some of the requirements to move the solar
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
The service call was conducted on 06/18/2016, and the system was repairedMrs*** has brought to our attention that there is a miscommunication with the meterWe have confirmed with out partner *** *** that the system is producingToni *** has communicated via email with Mrs*** today informing her of her production since June 18, Also in that communication with Mrs*** we have made her aware that we are working on the meter communication issue Once the issue is resolved a final resolution will be rendered
Customer has been advised that Sunnova's engineering team has reviewed the design and verified that position were system is located will provide optimal solar generation Unfortunately customer is unable to move forward with additional system to provide more consumption for the home
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
From: "*** * *** *** Date: October 6, at 12:50:PM PDT To: Subject: SunnovaI would like to submit a complaint against Sunnova of HustonThey are a very difficult company to deal withI requested a one on one meeting with a real person to renegotiate a better contractThey say they will only deal over the phone or by e-mailMy signature is not on a contract at this time and the claim the signature is electronic.They sent someone in person from *** **but they claim they will not send him back out as he cannot negotiate contractsThey refuse to send someone from *** who canI want a more equitable contract and I want it soonPlease helpMy e-mail is *** Thank you*** *** ***
Regards,
Sunnova has been in communication with the customer today to discuss the part of her complaint related to mailing in their paymentsIn our correspondence we provided clarity in terms of no additional fees would be applied for the customer's account for mailing in payments after reviewing their monthly invoice