Sunny Acres Stables, LLC

Sunny Acres Stables LLC is responding to complaint ID [redacted] This customer was rescheduled from original time that was set upShe was offered a reschedule for two hours laterWe realized this was an error with our schedulingThe customer asked to stay on the property & fly a kite until horseback riding was availableSunny Acres Stables provided services to this customer for two hours instead of one hour, as originally scheduled The customer expressed they had a good time and paid the trail boss for one hour at $each for two people, $totalThe customer did not address that there was a problem when they were on siteAfter a couple of days passed from our encounter we were notified that this customer was interrupting our social media outlet by a volunteer that handles the page The Customer was telling clients not to use our services and that we were a scam when we would get inquiries for pricing for our services( We want to thank ALL OTHER COMMENTS posted on Facebook about or services as we have not gotten a bad one until this one) We reached out to this customer when we first realized she was not happyWe had to discover this when she was abusing our social media, not by direct contact The Trail Boss has sent her a full refund of $plus two gift certificates for riding lessons The customer has now gotten two hours of instructions for two peopleWhen she had originally only paid for one We have refunded her fully for what she had paid $ as well she was given gift certificates valued at $ After reaching what we could identify was her demand, A full refund and we have given gift certificates, for her and her child why is She is still interrupting our services? We feel betrayed by her action's

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLYThe response provided by the business is incorrectI reached out to them for a refund which they deniedThey raised their voices and flat out refusedI stated the facts about my bad experience at their establishment on Facebook so nobody I know and care about experienced anything similar to what I had experiencedOnly after posting my experience was I given a refundI did not address the issue in front of my six year old child as I felt it was inappropriateI contacted them the very next day about it thoughI saved all the texts.I have been issued a refund and retracted my review from their Facebook page

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY
The response provided by the business is incorrectI reached out to them for a refund which they deniedThey raised their voices and flat out refusedI stated the facts about my bad experience at their establishment on Facebook so nobody I know and care about experienced anything similar to what I had experiencedOnly after posting my experience was I given a refundI did not address the issue in front of my six year old child as I felt it was inappropriateI contacted them the very next day about it thoughI saved all the textsI have been issued a refund and retracted my review from their Facebook page

Sunny Acres Stables LLC is responding to complaint ID [redacted].  This customer was rescheduled from original time that was set up. She was offered a reschedule for two hours later. We realized this was an error with our scheduling. The customer asked to stay on the property & fly a kite...

until horseback riding was available. Sunny Acres Stables provided services to this customer for two hours instead of one hour, as originally scheduled.  The customer expressed they had a good time and paid the trail boss for one hour at $35 each for two people, $70 total. The customer did not address that there was a problem when they were on site. After a couple of days passed from our encounter we were notified that this customer was interrupting our social media outlet by a volunteer that handles the page . The Customer was telling clients not to use our services and that we were a scam when we would get inquiries for pricing for our services. ( We want to thank ALL OTHER COMMENTS posted on Facebook about or services as we have not gotten a bad one until this one. )  We reached out to this customer when we first realized she was not happy. We had to discover this when she was abusing our social media,  not by direct contact  . The Trail Boss has sent her a full refund of $70 plus two gift certificates for riding lessons.       The customer has now gotten two hours of instructions for two people. When she had originally only paid for one . We have refunded her fully for what she had paid $ 70.00 as well she was given gift certificates valued at $100.  After reaching what we could identify was her demand,  A full refund and we have given gift certificates,  for her and her child  why is She is still interrupting our services?  We feel betrayed by her action's .

Sunny Acres Stables LLC is responding to complaint ID [redacted].  This customer was rescheduled from original time that was set up. She was offered a reschedule for two hours later. We realized this was an error with our scheduling. The customer asked to stay on the property & fly...

a kite until horseback riding was available. Sunny Acres Stables provided services to this customer for two hours instead of one hour, as originally scheduled.  The customer expressed they had a good time and paid the trail boss for one hour at $35 each for two people, $70 total. The customer did not address that there was a problem when they were on site. After a couple of days passed from our encounter we were notified that this customer was interrupting our social media outlet by a volunteer that handles the page . The Customer was telling clients not to use our services and that we were a scam when we would get inquiries for pricing for our services. ( We want to thank ALL OTHER COMMENTS posted on Facebook about or services as we have not gotten a bad one until this one. )  We reached out to this customer when we first realized she was not happy. We had to discover this when she was abusing our social media,  not by direct contact  . The Trail Boss has sent her a full refund of $70 plus two gift certificates for riding lessons.       The customer has now gotten two hours of instructions for two people. When she had originally only paid for one . We have refunded her fully for what she had paid $ 70.00 as well she was given gift certificates valued at $100.  After reaching what we could identify was her demand,  A full refund and we have given gift certificates,  for her and her child  why is She is still interrupting our services?  We feel betrayed by her action's .