Mr [redacted] -- This matter has already been handled at the store level and at the owner/corporate levelWe do our best to enforce our rulesIn this instance, both members who were breaking the rules were cancelledYour behavior and use of inappropriate language which is in direct violation of our written rules and policies that you agreed to when signing up resulted in your membership being cancelledYour buy out fee was waived for you and your wife and this matter is closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Thanks for reaching out to us so that we can assist you in getting this resolvedYour desired outcome is our desired outcome We definitely apologize for any inconvenience caused thus far in trying to resolve this matterMs[redacted] account has been cleared of any balance and the billing has been entered to match the billing used for your accountA copy of the conversion for her account down to a $10/month membership has been attached We happily assist in any way possible to fix situationsThe General Manager is on site from 9am-7pm Monday-Wednesday, 9am-5pm on Thursday and 9am-4pm on Friday...please don't hesitate to call with any questions We have contacted Mr [redacted] and let him know that this issue is completely resolved
Mr [redacted] -- This matter has already been handled at the store level and at the owner/corporate levelWe do our best to enforce our rulesIn this instance, both members who were breaking the rules were cancelledYour behavior and use of inappropriate language which is in direct violation of our written rules and policies that you agreed to when signing up resulted in your membership being cancelledYour buy out fee was waived for you and your wife and this matter is closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Thanks for reaching out to us so that we can assist you in getting this resolvedYour desired outcome is our desired outcome We definitely apologize for any inconvenience caused thus far in trying to resolve this matterMs[redacted] account has been cleared of any balance and the billing has been entered to match the billing used for your accountA copy of the conversion for her account down to a $10/month membership has been attached We happily assist in any way possible to fix situationsThe General Manager is on site from 9am-7pm Monday-Wednesday, 9am-5pm on Thursday and 9am-4pm on Friday...please don't hesitate to call with any questions We have contacted Mr [redacted] and let him know that this issue is completely resolved
After many weekly phone calls the furniture mfgcohas finally scheduled a pickup to repair the furniture the week of April 21st