Sunny's Nails & Spa

Revdex.com spoke to Juanita at the business and the following was relayed and clarified: The consumer did take the car back to the dealer and the insurance has totaled the car outRegarding the rental, that was due to a mix up between the consumer's insurance company and the rental car company and that was resolved the next day

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Yes *** is totaledThat should answer my complaint about the way they handled this matterThe *** arrived Octfinally Jan14, when the dealership and an insurance adjuster inspected the car they totaled itWhy did I have to make payments a month and pay insurance on itIf they would have done some leg work I would not have been inconvinened all that time
Regards,
*** ***

We do apologize that Mr *** feels that his vehicle took to long for repairsUnfortunately, due to the extensiveness of the repairs, it would take longer than the average repairWe did have to submit an additional $supplimentfor additional repairs after the intial estimate (
suppliment are hidden damages found after we begin repairsTotaling a 18, repair. We are very sorry that this unfortunate mishap had happened and we understand the that it is very frustrating to be without your vehicle for so longWe do pride ourselves on customer service and do want to insure that our customers vehicles are properly put backed togetherUnfortunately we cannot meet his request for a refund, for we did perform the necessary repairs to his vehicle Again, We do apologize that he was unhappy with the time frame. Sincerly, Juanita GAuto Collision & Glass