Sunny's Convenience

Just not true.12/customer called for a loss of powerwe brought in in and replaced the coil pack, (plugs and wires just to be sure).12/customer called said car was not running and ws getting it towed inUnknown problemNever showed.12/customer called, his mechanic looked at car said it
wasnt driveableHis mechanic said it had the wrong motor (not true)12/we examined the car, the coil pack was "broken" after we installed itIn addition, the exhaust leak he also complained about was from undercarriage damage (exhaust is broken and crushed) caused by an accident (the cv joint was damaged also) car is not driveable until the accident damage is repairedAccident / collision damage is NOT a warranty itemReverified correct motor is in car.1/3/car is on our lot waiting for the customer to okay the cost of the accident repair workHe has not returned our calls

[A default letter is provided here which indicates your acceptance of the business's
response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.?
Regards,
[redacted]

If you wish to resolve this please call Mike at customer service Monday morning and speak to him directly.He is is in 11a to 4p

We are currently in contact with the customer to attempt to resolve this.I will update as it progresses.Tell us why here

The payment came out on 2/4/on a previously authorized account.We were notified on 2/6/that the car is going to be a repossessionIn spite of this, we are currently talking with [redacted]? to resolve this

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
? Complaint: [redacted]Audrey and I called todayI gave Brian premission to talk to her(You can check with him)In a previous response you said that you had my physical fileWhen we called today Brian told Audrey that it wouod have to be pulled from storageI am still requesting a copy of everything included in my file, especially the bill of sale from when the car was sold at "auction".? ? ?
I am rejecting this response because:
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:As I stated. There was no accident. The damage was caused by the wrong engine being put in the vehicle.There never was a incident or accident. The car was barely driven because it was in such a bad state.
Regards,
[redacted]

December 14, 2017Dear [redacted]:As [redacted] was told multiple times since the first day he telephoned in his "claim" on the accident, in which he states someone hit him...1) [redacted] has yet to supply us with the police report showing he is not at fault2)[redacted] has not supplied us with the other drivers information, who supposedly hit himNothing further can be done without this information. It has been explained to [redacted], it is his responsibility to supply this information.Yours Very Truly,Charles ** P[redacted] President

The same women keeps calling us. We cannot and will not release any information to her. When she does call she is very rude and abusive, in spite of the fact our calls can be recorded as our incoming phone message clearly states.We have yet to be able to speak with the customer.We have all the information we need, IF the customer will phone and ask for Brian in customer service... we can then verify his identity with some questions.Quite frankly, its starting to sound like a scam or ID theft issue. Due to that issue we will not mail any documents until we can verify and speak with the customer. Note to Revdex.com...I will not be responding any further to this customer complaint unless I have confirmation from my office that he has called and spoken to us.

Customer called our office on March 2, 2017 to say that  her heat is not working- We advised her to  bring it in or tow in if necessary.  The vehicle was on our lot on March  6th, 2017 with a puddle of oil  under it .  Upon inspection  we found the...

oil pan was damaged from an impact that caused a large hole. All the oil had dripped out.  We informed the customer  that this is an issue for their insurance ( collision  damage) and is not covered by our warranty. In all likelihood , their insurance would cover this.  This is the  customers responsibility , not ours. Charles * P[redacted]Car-Lotta Credit and Car SalesBlakley, Kingston and Hazle Twp.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
I've called millions of times! I have witnesses! This is just crazy! I've talked to numerous people, Dan, Brian, etc. I don't know what else I'm supposed to do! If you're gonna just never make a record of me calling, what is the POINT?
Regards,
[redacted]

Since receiving this complaint we have tried on multiple occasions to reach the customer to try to see what the issues are.We have received no returned calls or emails. We also have no notes in the file of her ever contacting us about a service issue.We would like to try to resolve it, but without...

being able to speak with the customer, we cannot.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
I called t tow truck because they made me this car is not even 30 days old yet then I got ahold of the tow company and they said there is no way that the tow truck could of poked holes under the frame there were also 4 ppl here who saw that's there was no hole before it left to go up there how am I responsible for something that is just impossible to do I called because it was leaking antifreeze not oil they tell me I did it there is no way it happened after it got up there

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]Audrey and I called today. I gave Brian premission to talk to her. (You can check with him). In a previous response you said that you had my physical file. When we called today Brian told Audrey that it wouod have to be pulled from storage. I am still requesting a copy of everything included in my file, especially the bill of sale from when the car was sold at "auction".   
I am rejecting this response because:
Regards,
[redacted]

The vehicle arrived by tow truck, undriveable. It arrived with significant collision damage to the oil pan causing it to lose all the fluid.We sent her pictures.It will be covered by her insurance company, if she chooses to submit the claim.If she had submitted, the insurance claim would have fixed this already and she would have her car back and be driving it. I fail to understand why she is not submitting this.We are not responsible, for the damage she inflicted on her own vehicle and the repair of same.Sorry to repeat myself, but this is all I can say.

The car was not "returned" to us, it was a repossession. As part of this process all the information was sent to you by mail at that time.You may want to call our customer service center for a full explanation.Someone called in for information recently on your account, but we can only relay info to...

you personally. The balance on your credit report is the amount owed.Please give us a call. As always, there are some options we can discuss with you.Thank you.

If you wish to resolve this please call Mike at customer service Monday morning and speak to him directly.He is is in 11a to 4p.

Based on the complaint, we contacted the customer and agreed to recontract her so that her payments match up more closely to her paycheck periods.This should be accomplished in a few days.