Sunnyside Property Management

Dear [redacted] :In reviewing the original complaint and with Sunnyside’s response, along with the misunderstanding from the past tenant, Sunnyside Property Management will reach out to the past tenant to clear up his concerns.As a note, I do think I am understanding his position/concerns As Sunnyside Property Management has to follow the lease, which is the deciding document, we will explain and either return or justify to the past tenant’s satisfaction, what he has been charged.Thank you for your continued understanding in this matter and feel free to call our office with any questions.Regards, [redacted] ***Sunnyside Property ManagementTell us why here

Complaint: [redacted] I am rejecting this response because:As I said I called twice asking how much we owed for month of August and the lady simply replied you guys are good and nothing is dueNow I have charged for rent plus late fee when nothing was due also the invoice really caught our attention, the price on the mail was and we are charged 8.00? Now this need solid answers as all the charges are made up as wellCleaning for dollars we took a day off to clean the place where we could have been making a earnings I used to clean houses for a few months big house charged was compared to small condos should be lessThe things in the store room was you guys stuff left behind like scary paint and metal finishing We left it there so you could use it againUpon signing the lease your employee easier rushing as result of coming an hour late, I had questions to ask but I understand she had other clients to address Lastly we paid three months rent on singing the lease, we borrowed money to have that amount given to ya Listen [redacted] we are hard working individuals and we hoping for the money to pay our coming month again we borrowed money to pay the month off as you promised the deposit back All I am saying is we understand if you took from the deposit but really does not abounds reasonable Sincerely, [redacted]

Unfortunately, we feel this is a fair way to bill back the unit. It would be unfair for other units to pay for an increased water bill due to your son's unit. We no longer manage this property and do not have access to credit an account, due to this fact we cannot adjust any bills. The new management company would need to be notified and make a decision. Thank you,Sunnyside Property Management, LLC

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Complaint: [redacted]
I am rejecting this response because:  I do not feel that this response is sufficient as they did not answer the question in regards to how the bill was calculated.    We have been trying to work with Sunnyside Property management for months, without resolution. They are now pushing unresolved issues to the new property management company. 
Sincerely,
[redacted]

Dear [redacted]:In reviewing the original complaint and with Sunnyside’s response, along with the misunderstanding from the past tenant, Sunnyside Property Management will reach out to the past tenant to clear up his concerns.As a note, I do think I am understanding his position/concerns.  As Sunnyside Property Management has to follow the lease, which is the deciding document, we will explain and either return or justify to the past tenant’s satisfaction, what he has been charged.Thank you for your continued understanding in this matter and feel free to call our office with any questions.Regards,[redacted]Sunnyside Property ManagementTell us why here...

I would like to clarify some questions  for our past tenant.  Sunnyside Property Management has sent a detailed security deposit report to the tenant explaining all charges and credits.  In order to further explain the charges, he can make an appointment with our office to discuss his...

concerns or fill out a Security Deposit Dispute form that would detail the charges in question so we could answer each item to his satisfaction.Sincerely,[redacted]Sunnyside Property Management

Thank you for notifying our company of this request.  We have a procedure in place for answering previous tenants questions and concerns regarding their Security Deposit Returns.  We would be happy to send these previous tenants our Security Deposit Dispute Form for their written...

completion with all pertinent information.  At this point, they have not contacted our office regarding this form and we do not know what rental property this pertains to.  Upon their direct request to our office, we will give them the hard copy form for them to complete and submit back to us via in person, our after hours mail/drop box or by mailing it via [redacted]  Upon receipt of the finished form, we will thoroughly research and evaluate each item listed on the dispute form then respond in a timely manner. \Thank  you,Sunnyside Property Management

[redacted], We charged the excess of water due to two running toilets, one toilet had the handle broken off and the other had been running for over a month with no call from the residents.  We detected the toilets running when a maintenance technician was on site to repair a zone valve in one...

of the bedrooms.  After looking at the average of the last three bills, it appears the accountant took the January water bill, compared it to the February and charged the excess to your son's unit. If we take an average of the previous three bills plus the overage the amount due from unit #3 would be $393.36.  We will take the average of the November, December & January water bills to account for an overage of $250.53 for February's bill. Adding the average water bill of $142.83 (Unit #3's avg portion) + $250.53 = $393.36.  As an exercise of good faith we will change the charge to this amount, please pay the outstanding invoice as soon as possible.  If you would like to have further discourse you can contact our office by phone, we are available Monday - Friday 8AM -5PM.Thank you,Sunnyside Property Management, LLC

Complaint: [redacted]
I am rejecting this response because:As I said I called twice asking how much we owed for month of August and the lady simply replied you guys are good and nothing is due. Now I have charged for rent plus late fee when nothing was due also the invoice really caught our attention,  the price on the mail was 6.85 and we are charged  8.00? Now this need solid answers as all the charges  are made up as well. Cleaning for 200 dollars we took a day off to clean the place where we could have been making a earnings.  I used to clean houses for a few months big house charged was 295 compared to small condos should be less. The things in the store room was you guys stuff left behind like scary paint and metal finishing.  We left it there so you could use it again. Upon signing the lease your employee easier rushing as result of coming an hour late,  I had questions to ask but I understand she had other clients to address.  Lastly we paid three months rent on singing the lease,  we borrowed money to have that amount given to ya.  Listen [redacted] we are hard working individuals and we hoping for the money to pay our coming month again we borrowed money to pay the month off as you promised the deposit back.  All I am saying is we understand if you took 200 from the deposit but 829 really does not abounds reasonable. 
Sincerely,
[redacted]