Sunoco, Inc

In discussion with both our sales and service departments this issue has been resolved and the customer has received everything that was agreed in the sale of the truck

Complaint: ***
I am rejecting this response because: Jeep malfunctions for months starting March to February Jeep vehicle inherent flawed malfunction are now part of vehicles mechanical and electronic motive power problems and complaints Reference: (2) Two alarming and dangerous *** TRANSAXLE WIRE HARNESS IMPORTANT SAFETY RECALL NOTICES #S55*** 16V-remedy parts were not forthcoming for months March 29, to November 17, Manahawkin service repair invoice #*** reflects final#Sremedy parts installed Consequently, *** Corp and their exclusive Chrysler Distributors breached "specific performance" of recall and warranty contracts A written complaint was made to the *** *** *** *** *** (***) *** complaint #*** December 13, This complaint was made the (***,) who required *** to issue recalls, primarily because *** Corp did not meet proper installation requirements of the remedy parts relating to dangerous Recall notices, in a timely manner
Regards,
*** ***

Since this complaint Manahawkin CDJR has handled the issues and the customer is fully satisfied

October 16, Dear *** ***,Thank you for taking the time to contact the Revdex.com of Metro Washington DC and Eastern Pennsylvania to express your concerns regarding one of our Sunoco retail facilities.Your concerns have been forwarded to us for review and
responseWe certainly regret any inconvenience or difficulty you may have experienced during your visit at our retail facility, and we appreciate the opportunity you have given us to make things right.In an effort to further assist you, we have left phone messages for you on 10/8/& 10/15/Unfortunately, we have not been successful in reaching youIf you could be so kind to call me directly at 1-800-SUNOCO-1, we would like to know exactly where the retail facility in question is located.Again, we apologize for this occurrence we sincerely hope this incident will not deny us the opportunity to serve you in the future.Sincerely,Nicole B

March 11, 2016Dear [redacted],Thank you for taking the time to report to us an overcharge to your account at our Sunoco facility located at [redacted] in New Hartford, NY [redacted].We truly appreciate the time you took to make us aware and provide us the opportunity to make things right....

Upon receiving your letter, our Territory Manager was advised of your report, and your concerns have been forwarded to [redacted] Sales, the distributor office that services this station. In an effort to prevent similar situations from being repeated in the future, site level counseling has been administered. In addition, the equipment at the facility has been checked to make certain it is operating correctly.It is our understanding that Michael L[redacted] Sales Representative, has reached out to you directly by phone, and settled your dispute. Per your conversation with Michael L[redacted], a refund in the amount of $8.50 has been sent to the mailing address you provided to serve as reimbursement for the transaction that occurred on 1/29/2016.As a thank you for notifying us of your experience and for the inconvenience you felt during your visit, we would like to offer you a gift card valued at $25.00 which may be used at any Sunoco retail site for fuel, merchandise, or services.Thank you again for bringing this matter to our attention, and helping us maintain our business standard. We appreciate your business, and look forward to serving you in the future. If we can be of any further assistance, please contact us at 1-800-SUNOCO-1, Monday-Friday 8 a.m. - 7 p.m.Kindest RegardsNicole B.

March 11, 2016Dear [redacted],
Thank you for taking the time to report to us an overcharge to your account at our Sunoco facility located at [redacted] in New Hartford, NY [redacted].
We truly appreciate the time you took to make us aware and provide us the...

opportunity to make things right. Upon receiving your letter, our Territory Manager was advised of your report, and your concerns have been forwarded to [redacted] Sales, the distributor office that services this station. In an effort to prevent similar situations from being repeated in the future, site level counseling has been administered. In addition, the equipment at the facility has been checked to make certain it is operating correctly.It is our understanding that Michael L[redacted] Sales Representative, has reached out to you directly by phone, and settled your dispute. Per your conversation with Michael L[redacted], a refund in the amount of $8.50 has been sent to the mailing address you provided to serve as reimbursement for the transaction that occurred on 1/29/2016.As a thank you for notifying us of your experience and for the inconvenience you felt during your visit, we would like to offer you a gift card valued at $25.00 which may be used at any Sunoco retail site for fuel, merchandise, or services.
Thank you again for bringing this matter to our attention, and helping us maintain our business standard. We appreciate your business, and look forward to serving you in the future. If we can be of any further assistance, please contact us at 1-800-SUNOCO-1, Monday-Friday 8 a.m. - 7 p.m.
Kindest Regards
Nicole B.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The dealership went above and beyond in their resolution of my issues. They turned a very upset customer into a sure customer for years to come. The salesperson Justin and manager Blaise were extremely apologetic, understanding and more than happy to fix the issues immediately.Thank you.
Regards,
[redacted]

Please refer back to our original response. All of Mr [redacted]'s service visits to our service department were for regular maintenance only or for regular maintenance along with a manufacturer's recall was was completed most times while he waited for the vehicle. Again, we have no record of Mr [redacted] saying he had a performance or safety issue with his vehicle.

Ms [redacted] brought her vehicle to our dealership to have an oil change performed and she had a concern of the air conditioning taking too ong to get cold. She was advised there would be a charge to diagnose the a/c system. She declined to have any diagnosis or repairs performed on the system at that...

time. She paid $19.96 for the oil change service. There were no charges for the air conditioning and we did not perform any diagnostic or repairs towards her air conditioning concerns. I left a phone message with Ms [redacted] on the following Monday or Tuesday to call me, call was never returned. Whatever caused her condensor to leak was not a result of an oil change performed at our shop.

October 6, 2015Dear [redacted],Thank you for reaching back out to us. We certainly appreciate all of your patience while we worked to address your concerns.We deeply apologize for all of your troubles, and for any miscommunication regarding the gift card amount originally offered to you. In hopes...

that you will give us the opportunity to serve you again in the future, please accept the enclosed $25.00 gift card as a gesture of goodwill. The enclosed gift card may be used at any Sunoco retail site for fuel, merchandise, or services.Again, thank you for your patience and we hope that you will accept our sincerest apologies for the time delay in an ultimate resolution. We look forward to serving you in the future. If we can be of any further assistance, please contact us at 1-800-SUNOCO-1, Monday-Friday 8 a.m. - 7 p.m.Kindest Regards,Nicole B

October 6, 2015Dear [redacted],
Thank you for reaching back out to us. We certainly appreciate all of your patience while we worked to address your concerns.
We deeply apologize for all of your troubles, and for any miscommunication regarding the gift card amount...

originally offered to you. In hopes that you will give us the opportunity to serve you again in the future, please accept the enclosed $25.00 gift card as a gesture of goodwill. The enclosed gift card may be used at any Sunoco retail site for fuel, merchandise, or services.Again, thank you for your patience and we hope that you will accept our sincerest apologies for the time delay in an ultimate resolution. We look forward to serving you in the future. If we can be of any further assistance, please contact us at 1-800-SUNOCO-1, Monday-Friday 8 a.m. - 7 p.m.
Kindest Regards,Nicole B

After reviewing the Manhawkin CDJR service file for Mr [redacted]'s 2014 Jeep Cherokee, I do not find any instance where his vehicle was towed to our dealership's service department. All of his service visits were completed while he waited or within 24 hours ofdropping off his vehicle. There are no...

complaints of the vehicle operating improperly or noted complaints of safety concerns. His service visits consisted of routine maintenance and if any recalls were due they were completed at that time.