Sunoco, Inc.

Review: I want to report the Sunoco A-Plus at [redacted]. I went to pump $15.00 worth of gas on pump 2 and the nozzle got stuck and would not stop even when I tried to pull lever apart. This caused me to get twice as much gas and spend twice as much money. When I informed the workers they didn't really seem surprised and thought it was funny. Nor seem like they were planning to make it a priority to correct the issue. Since I paid with my credit card they said there was nothing they can do and refused to give me a refund. I was returning a rental car so that was gas wasted that I could not use and money that I could have used for something else. I think they were aware of the broken nozzle and it is a way to force people to get more gas then they want to improve their profits. They need to be investigated. I know now to only use cash. That is if even decide to do business with them againDesired Settlement: I want an apology for faulty equipment and a refund for $15 I was not intentionally authorizing.

Review: I purchased a sunoco giftcard ([redacted]) with 100 dollars balance (96$ left currently). However when using it, it has failed 8 out of 10 times in total. Most of the times, gas station manager just told me that there is not enough balance left (which is not true, if checking online with this number, it shows 96$ left). I've only successfully used it twice, once for an ice cream, once for a 2 dollar fuel (just to check if the card works).

In a summary, it randomly fails, and has bothered me for a long time especially when I in urgent need of gas....

I've communicated with the gas station manager for multiple times but never be able to get this problem solved.Desired Settlement: I simply want my money back. I originally wanted to use a pre-purchased gift card to save some troubles, however it has given me more troubles than I ever expected.

Business

Response:

April 24, 2014Dear [redacted],Thank you for taking the time to contact the Revdex.com of Metro Washington DC and Eastern Pennsylvania regarding your experience at our Sunoco facilities located in the Virginia area.We are sorry to learn of the inconvenience and/or difficulty you experienced during your visit, and we appreciate the opportunity you have given us to make things right. With the assistance of the Revdex.com your concerns have been forwarded to us for review and response. In light of corporate transition, there was a delay with this report being submitted to our team for review.We have investigated the matter you described in your report, and we understand that you experienced difficulty processing your Sunoco gift card at our retail stations on two specific dates; 7/31/2013 & 8/11/2013. After further investigating this matter, we identified a problem with the balance on your gift card being locked and/or unavailable for use.As a result, you were inconvenienced, and Sunoco would like to offer you a gift card for this troublesome experience. We have enclosed a $25.00 gift card which may be used at any Sunoco retail site for fuel, merchandise, or services.Again, thank you for bringing this information to our attention and we sincerely hope this incident will not deny us the opportunity to serve you in the future. If we can be of any further assistance, please contact us at 1-800-SUNOCO-1, Monday - Friday 8 a. m. - 7 p.m.Sincerely,

Review: A Sunoco subsidiary that maintains Sunoco consumer credit cards is the issue.

regarding account# [redacted],

I am being reported as delinquent on an account where I am merely an authorized user. Under the Fair Credit Reporting Act, I am not legally responsible for this account.Desired Settlement: This entire trade line must be deleted from my credit reports.

Business

Response:

April 29, 2014Dear [redacted];Thank you for your inquiry to Sunoco, Inc. Since your inquiry is regarding the above referenced Sunoco account issued by [redacted]. it was forwarded to us for review and response,Our records reflect that [redacted] added you as an authorized user to her Sunoco account, When reporting accounts to the consumer reporting agencies, we do provide the names of all parties authorized to use the account. The consumer reporting agencies are informed that authorized users are not contractually liable for the account. Because you are were an authorized user, any positive or negative information was also reflected on your credit profile.As of the date of this letter, your name was removed from the account, and we sent a request to the consumer reporting agencies to request they delete the trade line for [redacted]' account from your credit profile.We appreciate the opportunity to address your concerns.Sincerely,

Review: hi about a week ago on Saturday of 2014 I went to this mechanic for a simple oil change , when I came back to get my car he charged me 81 dollars because according to him he had to clean my brakesDesired Settlement: 40 dollars

Business

Response:

October 16, 2014Dear [redacted],Thank you for taking the time to contact the Revdex.com of Metro Washington DC and Eastern Pennsylvania to express your concerns regarding one of our Sunoco retail facilities.Your concerns have been forwarded to us for review and response. We certainly regret any inconvenience or difficulty you may have experienced during your visit at our retail facility, and we appreciate the opportunity you have given us to make things right.In an effort to further assist you, we have left phone messages for you on 10/8/2014 & 10/15/2014. Unfortunately, we have not been successful in reaching you. If you could be so kind to call me directly at 1-800-SUNOCO-1, we would like to know exactly where the retail facility in question is located.Again, we apologize for this occurrence we sincerely hope this incident will not deny us the opportunity to serve you in the future.Sincerely,Nicole B

Review: I visited the Sunoco at [redacted] in [redacted], VA [redacted] on Fr[redacted]y, April 12th. I first tried to get gas from pump #4, but the display kept indicating “canceling.” I moved to pump #5. It allowed me to enter my debit and fuel grade preference, but when I put the nozzle in the car, it immediately shut off and said “canceling” again. I did not receive any gasoline.

At that time, I decided to go to a different gas station – a Shell Station on [redacted].

I can send you bank statements, although your office already has them, that document the charge at your station and the one two minutes later at a Shell station. The vehicle I was driving is a [redacted] (incapable of holding $63.70 worth of gas let alone in excess of $100 in the course of just a few minutes.

In the following days, I stopped by the station three times and spoke with three different employees – none of whom were the station manager. The first indicated the amount would be credited to my account within 24 hours. The second one told me to return at 7:00 am to talk with the manager. I went the next day, and the third employee told me the manager was at a meeting in [redacted], and I should call the station before coming in again to see if he was there at that day and time. I thought going to the corporate office for help was a good next step. Unfortunately, while the district manager found my transaction and agreed that there was no way I could fill my tank in the amount of time the pump ran (probably less than 2 seconds), they still would not refund my money and offered no real explanation.

I can share those bank transactions again if necessary, but I really hope Sunoco does the right thing.Desired Settlement: I’m asking to be reimbursed $63.70 for gasoline not received.

Business

Response:

The station manager called the Revdex.com to state they had checked the records and could not identify the problem. [redacted], the manager, found the transaction on one pump showing four minutes, with charge to debit card. Would be glad to look further or talk to you directly, if you wished. Since he was away from the location during the incident, he would be glad to review the bank statement to see if the incident could be clarified.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:The business's response is full of inaccuracies and false information.

Review: They are charging me two late fees and interest when I can prove my payment was received by them on the due date. Their email response of payment received is one aspect of my proof.