Complaint: [redacted]
I am rejecting this response because: The response is full of lies, [redacted] told me that the technician, [redacted], had lied to them about my having 12 dogs. I only have 3 puppies. [redacted] came to service the pool after I called him and did mention he would prefer the dogs be put away for future services. I told him that would not be a problem. He states that he was able to retreat, as in barely making it out of the yard, but at the same time states that he serviced the pool on that same day, June 4th!? How is that? The pool is an in-ground pool located in the back yard. If the pups where that vicious and attacking him then how did he manage to service the pool. That in itself makes no sense at all!I have the slip where the tech wrote us a note asking us to buy the shock for the pool, he even told us where to buy it. When I informed [redacted], he acknowledged the error and said the tech should not have done that as it could have caused a reaction with their own chemicals. I am baffled that he is now saying otherwise. I can also send pictures of the text messages between [redacted] and I where he accepts the faults of Sunray. He stated he was going to speak to the owner about the chemicals we purchased due to their lack of service and would let me know the owners' response. When he communicated the owners' refusal to make it right I informed [redacted] that would seek legal council if necessary due to the fact that I had paid for service that was not rendered and also had to purchase additional chemical due to Sunray's negligence. I did not threaten to sue, I was seeking restitution for a wrong they caused, nothing more and nothing less than what I was out because of them not having reliable technicians.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: The response is full of lies, [redacted] told me that the technician, [redacted], had lied to them about my having 12 dogs. I only have 3 puppies. [redacted] came to service the pool after I called him and did mention he would prefer the dogs be put away for future services. I told him that would not be a problem. He states that he was able to retreat, as in barely making it out of the yard, but at the same time states that he serviced the pool on that same day, June 4th!? How is that? The pool is an in-ground pool located in the back yard. If the pups where that vicious and attacking him then how did he manage to service the pool. That in itself makes no sense at all!I have the slip where the tech wrote us a note asking us to buy the shock for the pool, he even told us where to buy it. When I informed [redacted], he acknowledged the error and said the tech should not have done that as it could have caused a reaction with their own chemicals. I am baffled that he is now saying otherwise. I can also send pictures of the text messages between [redacted] and I where he accepts the faults of Sunray. He stated he was going to speak to the owner about the chemicals we purchased due to their lack of service and would let me know the owners' response. When he communicated the owners' refusal to make it right I informed [redacted] that would seek legal council if necessary due to the fact that I had paid for service that was not rendered and also had to purchase additional chemical due to Sunray's negligence. I did not threaten to sue, I was seeking restitution for a wrong they caused, nothing more and nothing less than what I was out because of them not having reliable technicians.
Regards,
[redacted]