Sunray Screen Ltd

New AC installed in April. I went with them after receiving three other quotes because of their longevity in the business and also BBB accredited! I had a service call the first week, because one out of the three units was not cooling the room even though the outside temperature was in the low 70s. Since installation in April, I have had three service calls, I have asked for a copy of the service tech findings and, I have also asked for a copy of the original app that I was told was used to select the appropriate model and BTU. I have received nothing! Clearly, a unit that is not the appropriate BTUs for the square footage of my room was installed. After reviewing my other quotes and understanding BTUs and equipment a little further it is clear what the problem is. I have left multiple message and multiple text messages and get no responded. I left several messages for my sales person, when I asked in June why I haven't heard from him I was told he left the company for some reason the sales manager was not told to call me. The customer service that has been provided by Sunray Screen Ltd is beyond comprehension they clearly don't value their name or respect their clients in anyway at all. When the service manager called, I told him we need a resolution, and that I was getting ready to file a complaint, his exact words were that doesn't bother me at all. On July 20th I asked for in writing that someone come out to the house and survey the equipment I have in my home and the appropriateness of it versus my square footage. My bedroom has BTU all other companys had. Again, no answer. Its unfortunately for me that I chose them.