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Sunray Services

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Sunray Services Reviews (2)

Company did not deliver as promised. Had 2 Heating and AC units installed. One in attic, other in basement. Attic AC leaked and damaged my 2 floor ceiling. SUNRAY submitted 2 National Grid rebates ($800 total, one for each system). One rebate was rejected, SUNRAY was informed and did nothing. I had to sort out rebate with NG. Almost 5 months later same problems with PSEG rebates (totaling $1400). SUNRAY has been evasive to calls and responses. Had broken appointments and wasted much time communicating with them.

I have reported them to the Department of Consumer Affairs. Do yourself a favor and pass them up. I wouldn't use them to walk my dog.

Review: I’ve heard of reports about service companies who damage property in order to make money on repairing the damage. Well here is one such report, my personal report. My gas furnace stopped working and I had to get someone to repair it. I found SUNRAY SERVICES in the local South Bay publication. I called and set up an appointment for that day. The service tech Chris arrived and we brought him downstairs to the boiler room. He opened the furnace and began inspecting the unit. When Chris got to the ignition module he had difficulty removing the spark wire. My husband watched as Chris used a plier to yank the spark wire from the ignition module. As a piece from the module fell to the ground Chris said a piece broke off but that’s ok because I need to replace the module anyway for $571. He went to his truck and brought in a new module and replaced the old one. At this time he still couldn’t get the furnace working and informed me that I now also need a blower motor, another $715. I started feeling extorted, totally taken advantage of and downright ripped off. I chose to pay the $100 service call and get a second opinion. The next day I got the second opinion and was informed that the original problem with my furnace was just the blower motor. But since the ignition module was damaged by the SUNRAY SERVICES tech I would also need to replace that. A new blower motor was installed and to show me that my ignition module was not the original problem as mentioned by SUNRAY’S tech, the spark wire was connected with electrical tape and the unit was working fine with my old module.

I immediately call SUNRAY SERVICES to inform them about their incompetent service tech and to see if they would do anything about it. I was told that someone would have to get back to me and that would be within the hour. That was a little after 1pm. At about 2:30 I called back and got their answering machine. Thinking they might have caller ID and are trying to avoid me, I blocked my number and called back. Not to my surprise they answered the phone. After telling my situation again to the girl on the phone she connected me with Craig. I’m not sure if he’s an owner or manager. Either way he was a terrible representative for the company. He didn’t want to hear anything I had to say and constantly spoke, then yelled over me. He refused to rectify anything and blamed me for wasting the company’s time by having a technician come to my home.Desired Settlement: RefundAll I wanted was for Sunray to refund my service call in order to pay for the broken module and part of the installation fee.

Business

Response:

These are the facts of what happened at this service call. First of all, [redacted] contacted our company because her system was not operational. Upon examination of the customers furnace our technician found a bad ignition module. Our technician properly explained our prices for this part with installation and a one year guarantee on both the part and labor to install it. He also informed the customer that this furnace is very old and there may be other problems that could arise once we put in this part. [redacted] told our technician to proceed. Once the part was installed, the furnace fired up however, the fan motor did not start. Once my technician gave the prices to install the new motor and guarantee these parts as well, [redacted] asked him to remove our new part and put her bad part back into her furnace. She said her brother or brother in law would fix it for her. So my technician put her part back and collected our trip fee and did not charge for any of our additional time spent. The part we removed was bad to start with, it was the reason her furnace was not firing in the first place. As to the disparaging remarks and claims made by [redacted], the only comments we will make is that we have been in business for over 25 years and have thousands of repeat customers who appreciate our prompt, professional and courteous service and not only do they come back to us year after year, they also recommend us to their friends and family.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

SUNRAY still did not take responsibility for breaking the part.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

SUNRAY still won’t take responsibility for the broken ignition

module. I still have my original module and

clearly anyone can see it was broken by forcefully removing the connection, not

due to the age of the part as SUNRAY wants everyone to believe. After a blower motor was installed my original

ignition module was connected with electrical tape, due to the broken

connection caused by SUNRAY’S tech, and my furnace was up and running. So if it wasn’t for the damage caused by

yanking the wire out of the module, all my furnace would have needed was a

blower motor. Those are the facts of what happened during the service

call. 25 years in business does not mean

a perfect track record. They messed up

during this service call.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

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Description: HEATING & AIR CONDITIONING - FILTERS

Address: 120 Lake Avenue  Suite 13, Nesconset, New York, United States, 11767

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