Sunrise Assisted Living at North Hills

My father is a resident at the facility, and I serve as his attorney in fact. His bill was incorrect in March and now again in April. On March 10, I received my father's bill for April (paid month ahead). I realized that charges that I had been told by previous Executive Director,[redacted], would not be added to the bill were indeed added retroactively to February 11. The charges were also added to the March and April totals. The billing discrepancy totaled $1343. I spoke to [redacted] at the facility regarding the issue that day. The next day, I left a message for [redacted]. After no return call, I spoke to [redacted] at the national office who was to forward my problem to Regional Director, [redacted]. He called me on March 12 and asked me to forward email correspondence and said he would be in touch by Thursday afternoon. I did not hear back so emailed again on Friday. He responded late Friday that he was still researching and would get back to me the following week. I finally was contacted the following week by [redacted], Assisted Living Coordinator at the facility. She assured me that all charges would be fixed and that the bill would be correct going forward. I received the newest bill yesterday. The charges were not fixed, and a late fee was assessed because the charges were still outstanding. The charges going forward are also still incorrect - he is being billed for a "Level of Care" called "Assisted Living Plus" that he is not receiving ($34/day). He receives the "Assisted Living Select", which is $17/day. The bill discrepancy is now $1886.79. I emailed [redacted], [redacted], and [redacted] this morning and have yet to receive any correspondence or acknowledgment from any of the three. I am deeply frustrated that this matter has not been resolved. I am even more concerned about possible billing discrepancies for elderly residents that may not have as strong of an advocate as my father does in me. This is a service oriented business, and it is unacceptable for billing discrepancies to not be resolved in a timely fashion.Desired SettlementThe bill needs to be corrected for February, March, April, and May. The level of care for the entire period should be Assisted Living Select, not Plus, at $17/day instead of $34/day. The late fee that resulted from the bill not being corrected in a timely fashion should also be refunded.Business Response Contact Name and Title: [redacted], AEDContact Phone:[redacted]Contact Email: [redacted]Will call family member today to arrange meeting. This issue cannot be resolved over the phone. We need to look at the bills in person together. This was not an intentional billing error but an oversight in the billing system.Consumer Response It appears that the requested corrections have been made. Thank you for your assistance with this matter.Final Consumer Response