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Sunrise Boat & RV Storage

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Sunrise Boat & RV Storage Reviews (1)

Review: I prepaid my storage spot for more than a year and sold my boat right after I did so. I tried to get a refund for the prepaid year and they told me that I lost that money they don't do any refunds and I can't sell my spot and or they won't sell it for me either.this was not brought to my attention that there would be no refund on prepaid storage, they in fact encouraged me to prepay that it would only benefit me.Desired Settlement: Full refund in the amount of 1440.00

Business

Response:

Mr. and Mrs. [redacted] were first made aware of our all pre-payments/discounted pre-payments are non-refundable policy. On June 13th, 2013 Mr. [redacted] signed a lease that stated our Discount plans are non-refundable; I have attached a copy of this lease that was signed by Mr. [redacted]. On August 19, 2013 Mr. and Mrs. [redacted] came to our business and strong armed two associates into giving them a rate of $155 instead of $185 rate with an additional 10% discount for being an employee of the Sacramento Sheriffs Department. Being above the law and above the rules is not in the culture of most upstanding police departments or officers. They threatened to call corporate if we did not give them the discounted rate that they said was promised to them if they pre-paid a year. On August 28th, Mr. [redacted] pre-paid for 12 months and received the 13th and 14th months free. On Ausust 28th Mr. [redacted] was verbally made aware that this pre-payment was non-refundable. I have also included a copy of his ledger.

Mr. and Mrs. [redacted] sold their boat on December 12th, 2013 and came into the office and asked what could be done about the pre-payment of rent still on their account? The West Coast District Manager was in the office that day and she explained to him that it is absolutely transferable, but not refundable. Mr. [redacted] agreed to that policy.

Mr. and Mrs. [redacted] came into our business again in late January 2014 asking for Corporate's phone number. This is not something we give out at will, so I told Mr. [redacted] that I would take his phone number and give it to my manager and she would call him. He quickly said that if it was the manager he spoke to in the office on December 12, 2013, then she would just tell him the same thing as she did in December. I assume that this is when Mr. [redacted] decided to make a complaint with the Revdex.com. I have attached Notes from our computer system that show on February 4th, 2014, Mrs. [redacted] attempted to call corporate and ask for a refund.

As it still stands, per our lease, we do not refund pre-payments. We will not refund any of the $1440.00 that Mr. and Mrs. [redacted] have pre-paid.

Signed,

Site Manager and Team Leader,

Northwest Division iSto rage Sunrise Boat & RV

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Description: Boat Storage, Recreational Vehicles - Storage, Trailer Storage

Address: 11330 Amalgam Way, Rncho Cordova, California, United States, 95670-4401

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