Sunrise Chevrolet Inc.

Sunrise Chevrolet does not believe repairs needed to vehicle are related to any prior work done at our dealership.
Sunrise Chevrolet did complete repair work on a Chevrolet Equinox owned by Pamela *** back on May 20, 2016. At that time, the vehicle had 104,
miles. We did a LOF, serviced the cooling system, serviced the transmission, and replaced spark plugs. We also replaced loose front stabilizer links and replaced rear brake pads, resurfaced rotors, and cleaned and lubed caliper pins. Customer paid $975.We worked on this vehicle again on May23, 2016. The customer's check engine light was on. We replaced a cracked spark plug and decarbed the injectors at no charge to the customer. The engine light went off. Sunrise made good on the repairs from May 21st. We also provided the customer with a free rental for her inconvenienceVehicle last came in on July 27, 2016. Customer complained of a coolant leak and exhaust noise. The coolant leak was green dye leaking out of the condenser for the A/C system. The exhaust system appeared to be starting to rot out from wear. Both of these repairs are unrelated to previous maintenance work. We didn't charge Ms*** on this visit for inspecting her vehicle. She declined to have any repairs.
Copies of these repairs can be provided upon request

Sunrise Chevrolet does not believe repairs needed to vehicle are related to any prior work done at our dealership.  Sunrise Chevrolet did complete repair work on a 2011 Chevrolet Equinox owned by Pamela [redacted] back on May 20, 2016.  At that time, the vehicle had 104,998 miles.  We did...

a LOF, serviced the cooling system, serviced the transmission, and replaced spark plugs.  We also replaced loose front stabilizer links and replaced rear brake pads, resurfaced rotors, and cleaned and lubed caliper pins.  Customer paid $975.We worked on this vehicle again on May23, 2016.  The customer's check engine light was on.  We replaced a cracked spark plug and decarbed the injectors at no charge to the customer.  The engine light went off.  Sunrise made good on the repairs from May 21st.   We also provided the customer with a free rental for her inconvenience.Vehicle last came in on July 27, 2016.  Customer complained of a coolant leak and exhaust noise.  The coolant leak was green dye leaking out of the condenser for the A/C system.  The exhaust system appeared to be starting to rot out from normal wear.  Both of these repairs are unrelated to previous maintenance work.  We didn't charge Ms. [redacted] on this visit for inspecting her vehicle.  She declined to have any repairs.  Copies of these repairs can be provided upon request.

Initial Business Response /* (1000, 5, 2014/08/14) */
On June 19, 2014, we performed a recall on Mr. [redacted]'s 2006 Saturn Ion for an ignition switch. Mr. [redacted] picked up his vehicle and had driven the car for three weeks after the recall was performed. Mr. [redacted] contacted us after...

that and stated his car was at [redacted] and they told him the battery was dead and at that point [redacted] sold him a new battery. Mr. [redacted] does have an aftermarket remote start and alarm system on his car that was installed by an aftermarket company [redacted] The recall performed had no impact on his aftermarket system. He had driven the car for three weeks with no problem. Once a battery goes dead on a car it put his alarm system into a shutdown mode due to low voltage on the battery. Once the battery was replaced it was then necessary to have the alarm system reprogramed. GM was contacted by the customer and was told that they are not responsible for the aftermarket system in the car and do not recommend any non GM aftermarket products on their cars.
The root cause of Mr. [redacted] concern is a battery failure three weeks after our repair to the car and GM and Sunrise Chevrolet do not feel we are responsible for further repairs to their car. We have no service history on this car so I could not tell you how old the battery was on the car or any other repairs. My Service Manager, [redacted] did contact [redacted] in order to try and help this customer and felt he was given incorrect information by the other dealer. I have been in contact with customer to try to explain our position on this repair. Our willingness to help this customer has been rejected by this customer other than paying his complete repair bills. We also have not seen any repair bills from this customer.
Sunrise Chevrolet has an outstanding reputation with Revdex.com and our CSI scores in service and sales is one of the highest in our market. We pride ourselves on taking care of our customers, but feel we should not pay for this repair due to a battery failure on a 2006 Saturn Ion with 99,000 miles on it.
Thank You
[redacted]
Service Director
Sunrise Chevrolet
Initial Consumer Rebuttal /* (3000, 7, 2014/08/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response for many different reasons. When I called on several different occasions I talked to [redacted] and [redacted] who both told me that this issue was not their problem. Even after giving them the name of the other Chevrolet dealership who informed them that the replacement of the ignition switch messed up my aftermarket starter/security system. Then also giving Sunrise the name of the company that had to reprogram my aftermarket starter because the ignition switch messed up the aftermarket starter/security system, they still refused to compromise or even suggest anything they wanted to do for me because the recall on the ignition switch messed up my aftermarket starter/security system. NO ATTEMPT WAS MADE TO TRY TO REMEDY THE SITUATION. They have never asked for the Chevrolet bill for $341.99 that the other dealership had given me to fix the problems the new ignition switch had caused. They also never asked to see the bill for the $125.00 to have my aftermarket starter/security system to be reprogrammed. I would have been happy to show those bills to them if they had asked to see them, but they never did. I also have paperwork from the aftermarket starter/security system company themselves with a statement that contradicts what Sunrise Chevrolet put in their response saying "The recall performed had no impact on his aftermarket system". I will not post it on this website because of legal reasons, but am willing to bring it over to Sunrise to see if they would like me to. Also like I told [redacted] and [redacted] on several occasions that my wife was 9 months pregnant and that car was only driven from their dealership home and then again when I first used the starter on my car for the first time at our doctors visit. When we drove the vehicle to the doctor's appointment is when the ignition switch was not recognized by our aftermarket starter/security system and caused it to go into something called tamper mode. So yes it was three weeks or so between when the car was at Sunrise and when we had problems, but it wasn't driven anytime in between then. SHE WAS NOT ABLE TO DRIVE THE VEHICLE. There was no reason to. The next point I would like to point out is [redacted]'s response in his claim that "Once a battery goes dead on a car it put his alarm system into a shutdown mode due to low voltage on the battery. Once the battery was replaced it was then necessary to have the alarm system reprogrammed" and when he says "The root cause of Mr. [redacted] concern is a battery failure three weeks after our repair to the car and GM and Sunrise Chevrolet do not feel we are responsible for further repairs to their car". The funny thing is that when the car was in their shop and [redacted] (Sunrise's Mechanic) tested the battery and it was according their own grading system it was "Checked & Okay at this time", and not "May Require Future Attention" or even "Requires Immediate Attention". I will send and post a copy of this as an attachment with a big red arrow pointing this out. It shouldn't matter how many miles my car has on it because they tested it three weeks ago and it was fine based on their own mechanic Mike Lewis. Overall I think they have made claims in here that are untrue and when they said "Our willingness to help this customer has been rejected by this customer other than paying his complete repair bills. We also have not seen any repair bills from this customer." I would like to make clear that they have not made willingness to help me out and have never been asked to see bills from me and would be more than happy to show them these bills. I still believe all bills accrued stem from the ignition switch replacement performed by Sunrise Chevrolet and should have to pay for them. If the ignition switch hadn't been replaced due to GM's recall, then none of these incidences would have occurred. At the very least, Sunrise Chevrolet should have verbally informed us to NOT use the remote start function and that if we did, it would compromise the vehicle. They knew that our vehicle had an aftermarket remote start due to the key fob on the keychain was not from the factory and there is a big antenna on our windshield from the after market remote starter/security system. Thank You.
Final Business Response /* (4000, 9, 2014/09/05) */
At this time we request a copy of the invoices you have from Bigger's Chevrolet for the new battery as well as the bill for reprogramming the aftermarket starter/security system. We will review them and will pay for at least half of the invoices. Please fax them over to [redacted] at XXX-XXX-XXXX. Or you can also mail them as well. Once we have reviewed the invoices and have the check processed she will contact you.

Initial Business Response /* (1000, 5, 2014/07/01) */
I do apologize that you do not feel that we stood up to our side of the agreement of the purchase of your new vehicle. However, there are some claims in your complaint that are not true. We did a full inspection on the vehicle and went...

through service making sure all mechanical issues were taken care of. When negotiating the deal you asked if we were going to be fixing the crack in the front bumper and we were upfront with saying that was not going to be fixed due to it being a cosmetic issue on the car and not a mechanical issue. When you took the vehicle the only thing that was agreed upon after you took delivery was that we were to fix the tear on the seat, and we have called multiple times to try to set up an appointment and you have yet to get back to us on what day we can get this handled for you. The passenger airbag is not on when someone is not sitting in the passenger [redacted] which is a safety feature on the vehicle and was designed that way by GM. As for the pricing on the vehicle we have multiple signed documents with the price always being the same as what we agreed to. What the difference is in the total price of the vehicle are the DOC fees, sales tax and title/registration fees that are associated with every deal. These are clearly marked on the Retail Purchase Agreement that you signed. I do apologize if the Finance Manager did not explain this clearly. Please let us know when you would like to set up time for us to fix your seat. Once again, we are very sorry the transaction did not feel as smooth as many of our transactions are.
Initial Consumer Rebuttal /* (3000, 7, 2014/07/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No I don't. If they did a 134 point inspection and nothing was found then whoever did it was not doing their job. The airbag light is when someone is sitting there. When no one is sitting there its off. When someone is sitting there it goes on sometimes or off sometimes. The leather seat got one phone call. I was in Las Vegas and was promised to be done before I go. As the price of the car is a total lie. Salesman and manager said $10,700 for truck. They charged me 11,095. plus tax title and some other fees I dont understand. bringing the total too $14992.60. Now I have another quote for $10,990. Plus taxes title and all other fees to $12,642.80.Then the original quote for $10,600 Was agreed and I would by the truck. So it went from $10,600 to $11,095. I have 2 witnesses. Also 2 witnesses for the repairs that were promised the bumper the seat, that everything would be clean and spotless, a dent on right side. Anything they find wrong on there 134 inspection would be fixed if found to be bad or in need of repair. That's why I bought this Torrent, because of the promises they made, but they didn't keep. Again taking advantage of a person with a mental disability. They had a special on one of the news channels how local dealers lie and take advantage of people not giving what they promise. I have been a mechanic for 25yrs. Local [redacted] mechanics union. I did inspections on Semis, trailers, cars vans smaller trucks forklifts I know how to do a proper inspection and what to fix. They shouldn't promise they fix what they find on the inspection. I know there is more bad practices I can't remember at this point. All lies from Sun Rise Chevy!!! There answer was not good enough and all lies. I have the 2 witnesses that's why I brought them with cause sometimes I forget where I am and what I am doing takes a bit to focus back on the task at hand. I think they should have their dealer licence revoked.
Thank you [redacted]
Final Business Response /* (4000, 9, 2014/07/17) */
Once again, we do apologize that your buying experience at Sunrise was not as you expected. You have claimed that we are taking advantage of you due to your mental illness and that statement is not true. First, we do not screen nor ask anyone about any disabilities they may have, nor would we be able to just assume that you have any. Secondly, you stated that you brought people in with you as witness to your transaction to help you with the purchase. I am assuming that they were with you when you signed all the paperwork that was needed to complete your deal. The paperwork clearly shows the sale price and the fees that were associated with the deal. You took out a 5 year loan on the vehicle and the total of $14,992.30 includes the finance charges that are paid to the bank. I would assume that if the people that were with you felt anything was not correct, they would have stopped you from signing any paperwork until they were sure you understood what your were signing. We would be more than happy to go over the paperwork with you again if you would like.
In your paperwork, the Delivery Confirmation and Acknowledgement of Understanding, which is signed by you, states that we would repair the driver side leather seat and that the appointment was set for that Friday. You never showed on that Friday (5/23) to get the repairs done. We have called you several times in order set another appointment with no return phone calls.
We will be happy to look at the passenger [redacted] air bag light and make any needed repairs at our expense. At the time of sale, this problem was not prevalent and if you called us to inform us of this, we would have been more than happy to take a look at it and make any necessary repairs.
We are not able to fix anything until you call us so that we set up an appointment to get the seat and passenger [redacted] bag light repaired.
Final Consumer Response /* (4200, 11, 2014/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not except the offer. Fo 1 they knew I was going to Las Vegas. To live for 2 months. Not around the dealership anymore. 2 I will have the seat repaired myself. Also I will take the truck in for the passenger side air bag to a different dealer. Back in Illinois in a few days.I have 3 different cash prices for the sale of the car from $10,600 to $11095.Submiting recipts and quotes. I should get refunded $500 for charging me more than the quote.$495 for sneaking in dealer installed items when nothing was installed. $200 to get seat fixed. $110 to get Passenger air bag checked. So I should be refunded $1305.00 If this cant be taken care of I will probably have to get a lawyer. Also will file a complaint with The Americans with disabilties office they also can try to figure out why 3 different prices for the truck. I am sending files for 3 different prices on quotes and recipt.
[redacted]

Initial Business Response /* (1000, 5, 2014/05/29) */
We sincerely apologize for how Ms. [redacted] feels she was treated by our Sales Manager. I can assure you he has been spoken to by the Managing Partner in regards to his behavior.
Initial Consumer Rebuttal /* (3000, 7,...

2014/05/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This manager was very rude at the end he decided not to help me anymore and said he wasn't going to return my call anymore. I feel like I should receive something and not just an apology.The manager knew how he spoke to me and did not apologize I am sure he is going to get away with it.He basically gave me an ultimatum either to stop posting reviews or he wouldn't help me anymore.
Final Business Response /* (4000, 10, 2014/06/05) */
We do understand that Ms. [redacted] is upset with Mr. [redacted] He has been spoken with in regards to the tone and words that he uses while speaking with guests in the store as well as over the phone. Mr. [redacted] has been with us for over 13 years and has never had any issue in this time. Once again we, sincerely apologize for how Ms. [redacted] feels she was treated by our Sales Manager.