Sunrise Chevrolet

Sunrise Chevrolet does not believe repairs needed to vehicle are related to any prior work done at our dealership Sunrise Chevrolet did complete repair work on a Chevrolet Equinox owned by Pamela [redacted] back on May 20, At that time, the vehicle had 104,miles We did a LOF, serviced the cooling system, serviced the transmission, and replaced spark plugs We also replaced loose front stabilizer links and replaced rear brake pads, resurfaced rotors, and cleaned and lubed caliper pins Customer paid $975.We worked on this vehicle again on May23, The customer's check engine light was on We replaced a cracked spark plug and decarbed the injectors at no charge to the customer The engine light went off Sunrise made good on the repairs from May 21st We also provided the customer with a free rental for her inconvenience.Vehicle last came in on July 27, Customer complained of a coolant leak and exhaust noise The coolant leak was green dye leaking out of the condenser for the A/C system The exhaust system appeared to be starting to rot out from wear Both of these repairs are unrelated to previous maintenance work We didn't charge Ms [redacted] on this visit for inspecting her vehicle She declined to have any repairs Copies of these repairs can be provided upon request

Initial Business Response / [redacted] (1000, 5, 2014/08/14) */ On June 19, 2014, we performed a recall on Mr [redacted] 's Saturn Ion for an ignition switchMr [redacted] picked up his vehicle and had driven the car for three weeks after the recall was performedMr [redacted] contacted us after that and stated his car was at [redacted] and they told him the battery was dead and at that point [redacted] sold him a new batteryMr [redacted] does have an aftermarket remote start and alarm system on his car that was installed by an aftermarket company [redacted] The recall performed had no impact on his aftermarket systemHe had driven the car for three weeks with no problemOnce a battery goes dead on a car it put his alarm system into a shutdown mode due to low voltage on the batteryOnce the battery was replaced it was then necessary to have the alarm system reprogramedGM was contacted by the customer and was told that they are not responsible for the aftermarket system in the car and do not recommend any non GM aftermarket products on their cars The root cause of Mr [redacted] concern is a battery failure three weeks after our repair to the car and GM and Sunrise Chevrolet do not feel we are responsible for further repairs to their carWe have no service history on this car so I could not tell you how old the battery was on the car or any other repairsMy Service Manager, [redacted] did contact [redacted] in order to try and help this customer and felt he was given incorrect information by the other dealerI have been in contact with customer to try to explain our position on this repairOur willingness to help this customer has been rejected by this customer other than paying his complete repair billsWe also have not seen any repair bills from this customer Sunrise Chevrolet has an outstanding reputation with Revdex.com and our CSI scores in service and sales is one of the highest in our marketWe pride ourselves on taking care of our customers, but feel we should not pay for this repair due to a battery failure on a Saturn Ion with 99,miles on it Thank You [redacted] Service Director Sunrise Chevrolet Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/08/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept their response for many different reasonsWhen I called on several different occasions I talked to [redacted] and [redacted] who both told me that this issue was not their problemEven after giving them the name of the other Chevrolet dealership who informed them that the replacement of the ignition switch messed up my aftermarket starter/security systemThen also giving Sunrise the name of the company that had to reprogram my aftermarket starter because the ignition switch messed up the aftermarket starter/security system, they still refused to compromise or even suggest anything they wanted to do for me because the recall on the ignition switch messed up my aftermarket starter/security systemNO ATTEMPT WAS MADE TO TRY TO REMEDY THE SITUATIONThey have never asked for the Chevrolet bill for $that the other dealership had given me to fix the problems the new ignition switch had causedThey also never asked to see the bill for the $to have my aftermarket starter/security system to be reprogrammedI would have been happy to show those bills to them if they had asked to see them, but they never didI also have paperwork from the aftermarket starter/security system company themselves with a statement that contradicts what Sunrise Chevrolet put in their response saying "The recall performed had no impact on his aftermarket system"I will not post it on this website because of legal reasons, but am willing to bring it over to Sunrise to see if they would like me toAlso like I told [redacted] and [redacted] on several occasions that my wife was months pregnant and that car was only driven from their dealership home and then again when I first used the starter on my car for the first time at our doctors visitWhen we drove the vehicle to the doctor's appointment is when the ignition switch was not recognized by our aftermarket starter/security system and caused it to go into something called tamper modeSo yes it was three weeks or so between when the car was at Sunrise and when we had problems, but it wasn't driven anytime in between thenSHE WAS NOT ABLE TO DRIVE THE VEHICLEThere was no reason toThe next point I would like to point out is ***'s response in his claim that "Once a battery goes dead on a car it put his alarm system into a shutdown mode due to low voltage on the batteryOnce the battery was replaced it was then necessary to have the alarm system reprogrammed" and when he says "The root cause of Mr [redacted] concern is a battery failure three weeks after our repair to the car and GM and Sunrise Chevrolet do not feel we are responsible for further repairs to their car"The funny thing is that when the car was in their shop and [redacted] (Sunrise's Mechanic) tested the battery and it was according their own grading system it was "Checked & Okay at this time", and not "May Require Future Attention" or even "Requires Immediate Attention"I will send and post a copy of this as an attachment with a big red arrow pointing this outIt shouldn't matter how many miles my car has on it because they tested it three weeks ago and it was fine based on their own mechanic Mike LewisOverall I think they have made claims in here that are untrue and when they said "Our willingness to help this customer has been rejected by this customer other than paying his complete repair billsWe also have not seen any repair bills from this customer." I would like to make clear that they have not made willingness to help me out and have never been asked to see bills from me and would be more than happy to show them these billsI still believe all bills accrued stem from the ignition switch replacement performed by Sunrise Chevrolet and should have to pay for themIf the ignition switch hadn't been replaced due to GM's recall, then none of these incidences would have occurredAt the very least, Sunrise Chevrolet should have verbally informed us to NOT use the remote start function and that if we did, it would compromise the vehicleThey knew that our vehicle had an aftermarket remote start due to the key fob on the keychain was not from the factory and there is a big antenna on our windshield from the after market remote starter/security systemThank You Final Business Response / [redacted] (4000, 9, 2014/09/05) */ At this time we request a copy of the invoices you have from Bigger's Chevrolet for the new battery as well as the bill for reprogramming the aftermarket starter/security systemWe will review them and will pay for at least half of the invoicesPlease fax them over to [redacted] at XXX-XXX-XXXXOr you can also mail them as wellOnce we have reviewed the invoices and have the check processed she will contact you

Attached is pdf of the original work order pulled from customer achived fileThe technician obviously replaced the passenger side as notedCustomers claim of drivers side being replaced is falseNo refund or warranty applies as the failed part on the inspection was the drivers side! All documents are on file for proofThis claim is false! Reimbursment denied!

Complaint: [redacted] I am rejecting this response because:Photo five you say is the passenger side is in fact the drivers side you can see this as the gentleman's hand and body is zoomed out showing the drivers doorIn previous responses that you have acknowledged the drivers side has the exact same replacement part number as the new part ordered by GMThe DS cap photo shows the break/caliper in the right hand corner on the right side of the rotor where it should be and this cap is damagedThe Passenger side cap photo shows the break/caliper on the left hand side where it should be with no damages to itThe lack of a part number on the passenger side is all evidence that the drivers side was in fact replaced and was under warrantyDue to this evidence I expect a check sent to my address with in ten business days the amount as I have specified in this complaint and the check cleared through my bank before I can stop correspondences on this matter Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/05/29) */ We sincerely apologize for how Ms [redacted] feels she was treated by our Sales ManagerI can assure you he has been spoken to by the Managing Partner in regards to his behavior Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/05/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) This manager was very rude at the end he decided not to help me anymore and said he wasn't going to return my call anymoreI feel like I should receive something and not just an apology.The manager knew how he spoke to me and did not apologize I am sure he is going to get away with it.He basically gave me an ultimatum either to stop posting reviews or he wouldn't help me anymore Final Business Response / [redacted] (4000, 10, 2014/06/05) */ We do understand that Ms [redacted] is upset with Mr [redacted] He has been spoken with in regards to the tone and words that he uses while speaking with guests in the store as well as over the phoneMr [redacted] has been with us for over years and has never had any issue in this timeOnce again we, sincerely apologize for how Ms [redacted] feels she was treated by our Sales Manager

Initial Business Response / [redacted] (1000, 5, 2014/07/01) */ I do apologize that you do not feel that we stood up to our side of the agreement of the purchase of your new vehicleHowever, there are some claims in your complaint that are not trueWe did a full inspection on the vehicle and went through service making sure all mechanical issues were taken care ofWhen negotiating the deal you asked if we were going to be fixing the crack in the front bumper and we were upfront with saying that was not going to be fixed due to it being a cosmetic issue on the car and not a mechanical issueWhen you took the vehicle the only thing that was agreed upon after you took delivery was that we were to fix the tear on the seat, and we have called multiple times to try to set up an appointment and you have yet to get back to us on what day we can get this handled for youThe passenger airbag is not on when someone is not sitting in the passenger [redacted] which is a safety feature on the vehicle and was designed that way by GMAs for the pricing on the vehicle we have multiple signed documents with the price always being the same as what we agreed toWhat the difference is in the total price of the vehicle are the DOC fees, sales tax and title/registration fees that are associated with every dealThese are clearly marked on the Retail Purchase Agreement that you signedI do apologize if the Finance Manager did not explain this clearlyPlease let us know when you would like to set up time for us to fix your seatOnce again, we are very sorry the transaction did not feel as smooth as many of our transactions are Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/07/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) No I don'tIf they did a point inspection and nothing was found then whoever did it was not doing their jobThe airbag light is when someone is sitting thereWhen no one is sitting there its offWhen someone is sitting there it goes on sometimes or off sometimesThe leather seat got one phone callI was in Las Vegas and was promised to be done before I goAs the price of the car is a total lieSalesman and manager said $10,for truckThey charged me 11,plus tax title and some other fees I dont understandbringing the total too $Now I have another quote for $10,Plus taxes title and all other fees to $12,642.80.Then the original quote for $10,Was agreed and I would by the truckSo it went from $10,to $11,I have witnessesAlso witnesses for the repairs that were promised the bumper the seat, that everything would be clean and spotless, a dent on right sideAnything they find wrong on there inspection would be fixed if found to be bad or in need of repairThat's why I bought this Torrent, because of the promises they made, but they didn't keepAgain taking advantage of a person with a mental disabilityThey had a special on one of the news channels how local dealers lie and take advantage of people not giving what they promiseI have been a mechanic for 25yrsLocal [redacted] mechanics unionI did inspections on Semis, trailers, cars vans smaller trucks forklifts I know how to do a proper inspection and what to fixThey shouldn't promise they fix what they find on the inspectionI know there is more bad practices I can't remember at this pointAll lies from Sun Rise Chevy!!! There answer was not good enough and all liesI have the witnesses that's why I brought them with cause sometimes I forget where I am and what I am doing takes a bit to focus back on the task at handI think they should have their dealer licence revoked Thank you [redacted] Final Business Response / [redacted] (4000, 9, 2014/07/17) */ Once again, we do apologize that your buying experience at Sunrise was not as you expectedYou have claimed that we are taking advantage of you due to your mental illness and that statement is not trueFirst, we do not screen nor ask anyone about any disabilities they may have, nor would we be able to just assume that you have anySecondly, you stated that you brought people in with you as witness to your transaction to help you with the purchaseI am assuming that they were with you when you signed all the paperwork that was needed to complete your dealThe paperwork clearly shows the sale price and the fees that were associated with the dealYou took out a year loan on the vehicle and the total of $14,includes the finance charges that are paid to the bankI would assume that if the people that were with you felt anything was not correct, they would have stopped you from signing any paperwork until they were sure you understood what your were signingWe would be more than happy to go over the paperwork with you again if you would like In your paperwork, the Delivery Confirmation and Acknowledgement of Understanding, which is signed by you, states that we would repair the driver side leather seat and that the appointment was set for that FridayYou never showed on that Friday (5/23) to get the repairs doneWe have called you several times in order set another appointment with no return phone calls We will be happy to look at the passenger [redacted] air bag light and make any needed repairs at our expenseAt the time of sale, this problem was not prevalent and if you called us to inform us of this, we would have been more than happy to take a look at it and make any necessary repairs We are not able to fix anything until you call us so that we set up an appointment to get the seat and passenger [redacted] bag light repaired Final Consumer Response / [redacted] (4200, 11, 2014/07/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not except the offerFo they knew I was going to Las VegasTo live for monthsNot around the dealership anymoreI will have the seat repaired myselfAlso I will take the truck in for the passenger side air bag to a different dealerBack in Illinois in a few days.I have different cash prices for the sale of the car from $10,to $11095.Submiting recipts and quotesI should get refunded $for charging me more than the quote.$for sneaking in dealer installed items when nothing was installed$to get seat fixed$to get Passenger air bag checkedSo I should be refunded $If this cant be taken care of I will probably have to get a lawyerAlso will file a complaint with The Americans with disabilties office they also can try to figure out why different prices for the truckI am sending files for different prices on quotes and recipt [redacted]

Good Afternoon: This has been resolved [redacted] was going to withdraw this complaint as there was a misunderstanding.Thank you

We refunded the money a week agoThere is no issue hereThe customer is being unreasonable with regards to time

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They did not inform me I needed an oil change, it was requested upon delivery of the car, I again state that for changing brake pads is 2times the amount quoted from any service station I have calledThe service department has not yet addressed the issue of my car packing heat, and why if my oil level was zero the lights did not engage on the vehicleThey also have not addressed the lack of customer service I received when calling, like being ask if I was aware there were wheels on the car, I would like my compliant to stand In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Tell us This was recently sent to [redacted] and [redacted] spoke to the customer. He straightened the situation out with GM. GM said nothing is owed to them. Please see below. [redacted] [redacted] [redacted] [redacted] *** General Sales Manager Sunrise Chevy ###-###-#### [redacted] why here...

[redacted] ,First, I can assure you that we are NOT in the business of "ripping people off" or inflating pricesWe are a highly rated dealership that only uses OEM ( Original Equipment Parts) from the Factory, not aftermarket, sometimes second rate parts like many places you may have calledAll of our technicians are factory trained and of the highest caliber as wellAs they say in life, you get what you pay for and we stand by our pricing and work on a daily basisAccusing us of these things is insulting and unbecomingLet's start with the oil issueIt wasn't that you had no oil in your car, the light indicated you had no oil life left meaning that you were due for an oil changeNo oil change was ever done at our facility previously and we have no history showing that an oil change was ever done on the vehicle at our facilitythe car definitely needed an oil change!As far as the tow bill, we are not the warranty company and that is an issue between you and themThey are responsible for tows for any breakdown of a covered item and all of the needed repairs were maintenance items and not coveredWe do not own the tow company and are not responsible for the tow billThat is between you, the tow company and the Warranty companyI verified that the brake charges and other charges were well within reasonI believe you are not comparing apples with apples and are being misledThat being said, you now have the car, a detailed, itemized bill and our good wishes for safe motoring going forward

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] That is crrectI filed in small claims court because Sunrise Chevrolet failed to keep their end of the deal as they are useless In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] did bring in his GMC Yukon in to Sunrise Chevrolet on 10/*/to correct a creaking noise from the wheel area, after having his truck serviced at City Cadillac to attempt to correct the same noiseOur service adviser Stephon did call [redacted] as a courtesy to have [redacted] picked upEvidently [redacted] told [redacted] that he would be paying the bill for the rental as they put the billing information in his name, not Sunrise Chevrolet [redacted] has an exclusive partnership with Chevrolet Motor Division and only get charged $per day which Chevrolet pays nothing moreAlso it is required that Chevrolet will under no circumstances pay for a rental that is not a GM vehicle of which any [redacted] branch knows and would not put a customer into a NissanWhen enterprise was called and asked about the billing, we were told that the customer had agreed to pay the bill and sunrise Chevrolet was never on the invoice other than a referralWe as a goodwill gesture were willing to pay for five days of the rental bill which [redacted] deniedWe are willing to try to rectify the creaking noise even though the truck was purchased and serviced elsewhere

[redacted] factory ordered a Sonic LTZ, upon delivery he was offered many upgrades and ultimately decided to move forward with a tracking system as well as a extended warrantyThe purpose of purchasing both extra services was his pending move out of state ( texas I believe)If you read [redacted] 's first comment of his response he complained and received a discount [redacted] has the right to cancel certain services however considering he financed the warranty and tracking system he isnt due any refund [redacted] is the lein Holder and paid for the warrantySunrise Chevrolet has had countless conversations with [redacted] and [redacted] ***, If in the event a warranty or service is cancelled any and all refund is payable to [redacted] ***, Not [redacted] The Sunrise Chevrolet Customer Service response team

Complaint: ***
I am rejecting this response because: I have four photos that are uploaded and it is my proof but you need the 5th photo so that you can see both sides of the vehicle clearlyPlease allow me to send one more additional photo. The reason why I am rejecting the statements that the company used is because I have visual proof that the side that was changed on my Chevy was the drivers side and that the statement is wrongI understand we all make clerical mistakes sometimes but it is clear that Sunrise did in fact change the drivers side and not the passenger sideIn the photos it shows the part number ordered from GMC Chevy and that it is in fact the same part number as the drivers sideThe divers side cap is pried on and not the passenger side which is the photo I need to send in addition but the system wouldn't let me for it only allowed four photosThe last photo shows a lack of a part number on the passenger sideThis proves that the work should have been under warranty. I am asking for the minimal amount for the loss by them not covering their warrantyI am charging them just the base cost that it cost me to have it replaced. The drivers side has proof of mechanic work where the passenger side shows no evidence of mechanical workI was the person who had taken the truck to Les Schwab and had it inspect the same day and a few minuets later in time drove it to Sunrise and had it replacedI know which side that was replaced because it is my truck and I wouldn't expect the company to remember the service that I had done there on a specific time and day so that is why I am providing proof so that they can see that the side that was worked on was the drivers sideIt clearly is just a mistake on the company's part and I look forward to a resolution with them.
Sincerely,
*** ***

Attached is pdf of the original work order pulled from customer achived file. The technician obviously replaced the passenger side as noted. Customers claim of drivers side being replaced is false. No refund or warranty applies as the failed part on the inspection was the drivers side! All documents are on file for proof. This claim is false! Reimbursment denied!

Complaint: [redacted]
I am rejecting this response because:Photo five you say is the passenger side is in fact the drivers side you can see this as the gentleman's hand and body is zoomed out showing the drivers door. In previous responses that you have acknowledged the drivers side has the exact same replacement part number as the new part ordered by GM. The DS cap photo shows the break/caliper in the right hand corner on the right side of the rotor where it should be and this cap is damaged. The Passenger side cap photo shows the break/caliper on the left hand side where it should be with no damages to it. The lack of a part number on the passenger side is all evidence that the drivers side was in fact replaced and was under warranty. Due to this evidence I expect a check sent to my address with in ten business days the amount as I have specified in this complaint and the check cleared through my bank before I can stop correspondences on this matter.
Sincerely,
[redacted]

Please see the attached files in reference to the customers concern. On 3-26-2015 vehicle was in for a concern with the drivers side, was diagnosed and repaired for a right front "passenger" wheel hub bearing that was bad. Drivers side hub bearing was ok at the time. On 4-5-2017 see attached file-...

the customer was in for a simalar concern, it was determined that the left front "drivers side" was bad and required replacement. Therefore the limited lifetime warranty did  not qualify as the failed part on the second visit was on the opposite side of the vehicle. General Motors or Sunrise Chevrolet accepts no liability for the warranty of the failed hub on the drivers side as it does not qualify for warrantable repairs.

Review: I purchased a vehicle from this outfit on line, [[redacted]]. I gave all my information, credit card number. scheduled a delivery time and was assured it was a done deal. On the morning of the delivery day I got a call that the vehicle was sold to some on else. No offer of anything or what happened.Desired Settlement: 98 jeep cherokee

Business

Response:

We have reached out to Mr.[redacted] and he wishes to recind his complaint.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,