Sunrise Enterprises

This is in response to Mr ***s recent displeasure to my suggestion back. I don't have the slightest idea of what he is talking about as I WAS NOT the alleged manager who dealt with this issue. I do see where the wings were taken off the final bill, but this does not mean it was fraud, as it could have simply been an honest mistake where we made it right in the end. As for why he was kicked out of the restaurant I will have to follow up with Paul, who I believe if memory serves me correct was the manger on duty as being open for over a year, we have only had to ask less than guest to do so. I also do not have the original complaint in front of me, but only have his response to my initial reply to the incident, so I am not 100% sure of the allegations either but again would like to make this right in the end, I just need all the facts to do so. I can see form the attachments that his original bill was for $100, but he was only charged for $79.30. My original reply is below
Thanks again,
Brian ***
General Manager

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I spoke with this Brian in person and he had me thrown out of the bar based on the facts I provided himAlso, another server made the comment "Lindsay told me to put it on his tab and charge it." Which frankly is theftYou can see that wings were added and there was actually another charge when I first brought this up, but the bartender quickly removed it and tried to pass this onI have two receipts ran within minutes of each other because I called this matter to attentionI've provided them as an attachmentFurthermore, I have visited this place ~times in the past few months and now realizing there could be a multitude of charges in this mannerI don't accept this answer and would like a further review. Regards,*** ***

I received a complaint id#[redacted] in regards to [redacted] allegations of fraud.  This is the first I have heard of any of his accusations.  Usually in the past if there has ever been an issue/dispute regarding a credit card tip or unusual charge, I receive a letter from the...

guests credit card provider where I send them a copy of the original credit card receipt.  I would be more than happy to do the same for this gentleman as well.  I just need the details of his visit/transaction like the date of the visit.  The amount, and the last 4 of the credit card number with the type of card.  (Visa, MasterCard, American Express, etc..)
 
Thanks,
Brian [redacted]
General Manager
Twin Peaks Indianapolis317-913-0992