Sunrise Homes

We received a complaint today via mail with ID # [redacted] The complaint issued states that a customer bought an item from us that would not work with their particular camera and we issued a return label and offered to refund their purchase price in fullThe item was received by our warehouse on Monday of this week and we ask that customers anticipate a refund within hoursThis particular item was refunded this morning via PayPal with transaction ID [redacted] We apologize for any inconvenience this may have causedPerhaps moving forward we need to better clarify that returns will take up to hours and potentially a bit longer with the additional volume of the Holiday season Thank you, Corey R [redacted] Director of OperationsRoberts Distributorswww.robertscamera.comwww.usedphotopro.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]

We received a complaint today via mail with ID #[redacted]. The complaint issued states that a customer bought an item from us that would not work with their particular camera and we issued a return label and offered to refund their purchase price in full. The item was received by our warehouse on...

Monday of this week and we ask that customers anticipate a refund within 48 hours. This particular item was refunded this morning via PayPal with transaction ID [redacted].
We apologize for any inconvenience this may have caused. Perhaps moving forward we need to better clarify that returns will take up to 48 hours and potentially a bit longer with the additional volume of the Holiday season.
Thank you,
 
Corey R[redacted]Director of OperationsRoberts Distributorswww.robertscamera.comwww.usedphotopro.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]