Sunrise Mechanical

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Even though the issue has not been resolved yet, I am willing to give more time to the business to take care of the issueIf the final solution is not satisfied, I will come back to the Revdex.com for fair arbitrationMeanwhile, let's put my complaint on hold or suspendedBy the way, I did not get the message from the business "before" submitting my complaint yesterday, saying that the business would like to make an amicable resolution with meI only got this message in the form of telephone call after the complaint was filed upThank you Regards, [redacted] ***

We have responded to all messages from the person filing this complaint and her tenant Her tenant called us back yesterday (11/10/15) and we set up a time for us to view her unit (scheduled for 10:am on 11/12/15)

Complaint: [redacted] I am rejecting this response because: As indicated in my original complaint, the AC technician did not claim that the drain lines are connectedI received that information from contractors who were remodeling the entire condo complex in 2006-and told me that my AC drain line is connected to the drain line in Unit [redacted] upstairsI informed Hill Country Property Management regarding this multiple times, but they continue to dismiss that informationTo verify/identify the issue, Mr [redacted] would have to cut into the sheet rock in Unit **Mr [redacted] failed to substantiate his request to visit my condo and never explained how seeing the cleaned drain line in my unit without cutting into the sheet rock would help him determine that the drain lines are connected.Furthermore, in his response to Revdex.com on November 9, 2015, Mr [redacted] indicated that "As of this date, neither the Owner nor tenant has granted us access to Unit [redacted] to substantiate the claim"This was a lie, because my tenant called Hill Country Property Management on October 28, 2015, and left them a voicemail message, but they never returned her call to schedule an appointment(see attached correspondence and outgoing call log from my tenant’s cell phone)Therefore, Mr [redacted] claim that he was not authorized access to my unit is another fraudulent attempt to delay the resolution of the issueIf Mr [redacted] was serious about resolving the issue, he would have returned my tenant’s call and scheduled an appointment long time ago instead of providing information to Revdex.com.Lastly, Mr [redacted] knew since October that his tenant has not been flushing their AC drain line, but he fraudulently tried to conceal this factAlthough Mr [redacted] asked the tenant in Unit [redacted] to treat their condensate line on October 8, 2015, he ignored his tenant’s request to show how to do it until October 16, and even by October Mr [redacted] still has not shown his tenant how to do that(see attached correspondence)In his response to Revdex.com, Mr [redacted] avoided specifying whether he has finally shown the tenant in Unit [redacted] how to treat their condensate line, which suggests that he has still not done soSuch irresponsible property management tactics lead to tenant in Unit [redacted] not being able to flush their AC drain line for weeks(!) since the second incident and put my property in danger Regards, [redacted]

Whom It May Concern, Hill Country Property Management (HCPM) took over management of the E33rd Street, Unit **, Austin, TX 78705, on 10/1/We were informed by the previous property manager on 10/7/that the owner of Unit [redacted] ( [redacted] Krusanova) had contacted them regarding water leaks that she believed were caused by a clogged AC condensate line associated with Unit **The owner requested that the tenant in Unit [redacted] start treating the condensate line on a monthly basisHCPM responded to the owner on 10/8/stating that we would request that the Unit [redacted] tenant begin treating their condensate line if they were not already doing so (That request was sent to the Unit [redacted] tenant on 10/8/15)At that time we also questioned whether or not the condensate lines are shared between units [redacted] and **The owner stated that her AC technician indicated that the damage was caused by a backed up condensate line and that the clog was caused by actions taken (or not taken) by the tenants in Unit **HCPM asked that we be able to view the lines in Unit [redacted] in order to verify or dispute the AC technician's claimsAs of this date, neither the Owner nor tenant has granted us access to Unit [redacted] to substantiate the claimHCPM has offered on numerous occasions to investigate the owner's claimThat offer still standsAttached is the email chain between HCPM and Ms [redacted] that substantiates this responseHCPM categorically denies Ms [redacted] claims that our actions were fraudulentWe have responded to Ms [redacted] in a timely and professional manner and have offered to investigate the issue furtherIf you have any questions or need additional information, please contact our office at [redacted] or at info( [redacted] Thank you

Whom It May Concern, Hill Country Property Management (HCPM) took over management of the 304 E. 33rd Street, Unit **, Austin, TX 78705, on 10/1/15. We were informed by the previous property manager on 10/7/15 that the owner of Unit ** ([redacted] Krusanova) had contacted them regarding water leaks that...

she believed were caused by a clogged AC condensate line associated with Unit **. The owner requested that the tenant in Unit ** start treating the condensate line on a monthly basis. HCPM responded to the owner on 10/8/15 stating that we would request that the Unit ** tenant begin treating their condensate line if they were not already doing so (That request was sent to the Unit ** tenant on 10/8/15). At that time we also questioned whether or not the condensate lines are shared between units ** and **. The owner stated that her AC technician indicated that the damage was caused by a backed up condensate line and that the clog was caused by actions taken (or not taken) by the tenants in Unit **. HCPM asked that we be able to view the lines in Unit ** in order to verify or dispute the AC technician's claims. As of this date, neither the Owner nor tenant has granted us access to Unit ** to substantiate the claim. HCPM has offered on numerous occasions to investigate the owner's claim. That offer still stands. Attached is the email chain between HCPM and Ms. [redacted] that substantiates this response. HCPM categorically denies Ms. [redacted] claims that our actions were fraudulent. We have responded to Ms. [redacted] in a timely and professional manner and have offered to investigate the issue further. If you have any questions or need additional information, please contact our office at [redacted] or at info([redacted] Thank you.

We have responded to all messages from the person filing this complaint and her tenant.  Her tenant called us back yesterday (11/10/15) and we set up a time for us to view her unit (scheduled for 10:00 am on 11/12/15).

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Even though the issue has not been resolved yet, I am willing to give more time to the business to take care of the issue. If the final solution is not satisfied, I will come back to the Revdex.com for fair arbitration. Meanwhile, let's put my complaint on hold or suspended. By the way, I did not get the message from the business "before" submitting my complaint yesterday, saying that the business would like to make an amicable resolution with me. I only got this message in the form of telephone call after the complaint was filed up. Thank you.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: As indicated in my original complaint, the AC technician did not claim that the drain lines are connected. I received that information from contractors who were remodeling the entire condo complex in 2006-2007 and told me that my AC drain line is connected to the drain line in Unit ** upstairs. I informed Hill Country Property Management regarding this multiple times, but they continue to dismiss that information. To verify/identify the issue, Mr. [redacted] would have to cut into the sheet rock in Unit **. Mr. [redacted] failed to substantiate his request to visit my condo and never explained how seeing the cleaned drain line in my unit without cutting into the sheet rock would help him determine that the drain lines are connected.Furthermore, in his response to Revdex.com on November 9, 2015, Mr. [redacted] indicated that "As of this date, neither the Owner nor tenant has granted us access to Unit ** to substantiate the claim". This was a lie, because my tenant called Hill Country Property Management on October 28, 2015, and left them a voicemail message, but they never returned her call to schedule an appointment. (see attached correspondence and outgoing call log from my tenant’s cell phone)Therefore, Mr. [redacted] claim that he was not authorized access to my unit is another fraudulent attempt to delay the resolution of the issue. If Mr. [redacted] was serious about resolving the issue, he would have returned my tenant’s call and scheduled an appointment long time ago instead of providing false information to Revdex.com.Lastly, Mr. [redacted] knew since October 10 that his tenant has not been flushing their AC drain line, but he fraudulently tried to conceal this fact. Although Mr. [redacted] asked the tenant in Unit ** to treat their condensate line on October 8, 2015, he ignored his tenant’s request to show how to do it until October 16, and even by October 26 Mr. [redacted] still has not shown his tenant how to do that. (see attached correspondence)In his response to Revdex.com, Mr. [redacted] avoided specifying whether he has finally shown the tenant in Unit ** how to treat their condensate line, which suggests that he has still not done so. Such irresponsible property management tactics lead to tenant in Unit ** not being able to flush their AC drain line for 5 weeks(!) since the second incident and put my property in danger.
Regards,
[redacted]

The Security Deposit disposition letter was sent to Mr. [redacted] on the same date that he submitted this complaint.  Earlier during the same day (before he issued the complaint) we had told Mr. [redacted] via a text exchange that we would be happy to negotiate a amicable settlement between him and the...

owner.  We asked him to propose a settlement via email that we could take to the owner on his behalf.  We received the email on 1/17/17 and will forward it to the owner today (1/18/17).  We will continue to work with the owner and Mr. [redacted] to resolve this issue.

Complaint: [redacted]
I am rejecting this response because:After seeing my unit on November 12, 2015, Mr. [redacted] failed to come up with an acceptable resolution. Mr. [redacted] failed to show the tenant of Unit ** how to treat their condensate line, even thought it has been 6 weeks(!) since the second incident. This means that the tenant in Unit ** is still not flushing their AC drain line, which puts my property in immediate danger. Also, Mr. [redacted] failed to ask the owner of Unit ** for the key to enter Unit ** so that he could look at the drain lines in Unit ** and complete his investigation, and he keeps on coming up with various excuses in order to postpone the resolution of the issue even further. Furthermore, Mr. [redacted] attempt to conceal evidence and provide false information to Revdex.com (as indicated in my response to HCPM on 11/11/2015) constitute fraud. He claimed that the drain line could clog even if both tenant were treating properly, although he knew very well that the tenant in Unit ** has NOT been treating their AC drain line (in fact, they are still NOT treating their AC drain line, because neither Mr. [redacted] nor the owner of Unit ** ever showed them how to do it). Mr. [redacted] fraudulently tried to conceal the fact that the tenant in Unit ** has not been treating their drain line, and he is now speculating that this did not cause the clogs in my unit in order to avoid taking responsibility.
Regards,
[redacted]

[redacted] was a very good tenant and we appreciate him leasing the home.  We did respond promptly to all of his requests and offered to show [redacted] the photos that we took the day after his lease terminated that justified the charges.  [redacted] came by our office on 6/5/17 at 8:00 am to review...

the pictures.  When [redacted] left, he said that he would discuss what he saw with his wife.  As of today (6/14/17), we have not heard anything further from [redacted].